I called back in July that my aunt had passed away and we needed to cancel services and that her home was being sold.
I noticed that the bank account was charged on July 22. I called several times and was told they would look into it.
Finally, I called again and was told to send an email to documents@***.com with the pass code, account number, reason for the cancellation...etc.
I sent the email out on August 18. I was told the payment on the 22nd may go through but, that I would get a refund for that. I was okay with that.
Today, September 23, I see another withdrawal from the bank account, which has caused the bank account to be overdrawn.
As you can image, I'm a bit upset
How can you expect me to open a new Vivint account in my house when this company can't get this straight?
I am now due for the month of August and September.. $44.37 per month.
So where is my refund.
Back in August I was told it would take a month.... OK the month is up!
User's recommendation: it's a good company... i think they are slow in customer account services, but the actual equipment and service is good/.
Location: North Augusta, South Carolina
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