Quanah, Texas
Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Had system installed last week... Camera will not work...my internet will not support the camara...

Vivint says too bad not our fault...not my fault either...I bought it I good faith that it would work..the camera is the only reason I got the system..first off the salesman wants to do it on line I said ok but he did not show me a copy of the contract first.

When he put in the call to have it vitrified I was asked if the salesman showed me a copy of the contract before I signed and I told them no...when he did send me a copy and I read that no matter what the salesman says the contract say different. They tell you whatever you want to here to get you to sign....now I am stuck with a system that doesn't work and I'm paying out nearly 3000 dollars

Product or Service Mentioned: Vivint Security System.

Reason of review: Pricing issue.

Monetary Loss: $2562.

Preferred solution: Full refund.

Vivint Cons: Dishonesty, Long wait times on hold, Customer service.

  • false comments
  • Cancellation Policy
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