State: California Product: Vivint Security System Clear all filters (13 of 190 reviews match)
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0 comments
1.0
Details
VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR CAMERAS ARE CONTINUOUSLY OFFLINE, NO CLIPS RECORDED AND NOW WHEN...
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Author
Location
Carlsbad, California
Product
Vivint Security System
Cons
  • Cancellation policy and contract length
  • Service
  • Equipment
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
Review #1281596 is a subjective opinion of poster.
1 comment
1.0
Details
Vivint sent a tech the next day, and confirmed that the system failed and no video clip to provide the police. Since then I have provided the police report as requested by Vivint, I have called 13 times and unable to get any resolution or answers. I speak to a...
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Anonymous
#1176099

I'm very sorry to hear about that, I used to work for this company and it seriously is a joke as far as customer service or any management for that matter. I wish you the best...

Author
Location
Rialto, California
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
Review #868908 is a subjective opinion of poster.
0 comments
1.0
Details
On July 20, 2013, Vivint salesperson Jaden Hass came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would...
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Author
Location
La Quinta, California
Product
Vivint Security System
Cons
  • Being lied to
Reason of review
Dishonest salesperson
Loss
$2000
Preferred solution
Let the company propose a solution
Review #810421 is a subjective opinion of poster.
0 comments
Boy, they sure are responsive when they want to install your system. Any time, any day, a rep was available to come to my home for the install and finalize the deal. I thought I had stumbled on to something great. Then, I needed a service call because my alarm wasn't...
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Author
Location
Topanga, California
Product
Vivint Security System
Reason of review
Poor customer service
Review #789003 is a subjective opinion of poster.
0 comments

Vivint Security System Review

This company seduces you with their price but keep in my mind it comes at a price; constant internet outages. I have lost the count of how many times I've had internet outages. I have to keep using my cell data even to write this review. I do NOT recommend this service. Stay away from it believe me...it sucks! Once my contract is over I'm done. Bye bye I regret knowing you and I won't miss you.
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Author
Location
Yorba Linda, California
Product
Vivint Security System
Reason of review
Bad quality
Review #765557 is a subjective opinion of poster.
0 comments
1.8
Details
This company was a door to door sales company. They told us we signed a 2 year contract, now they say it's 4 years and refuse to cancel. Their equiptment (cameras and smoke detector) don't work, and they want $50 to send a technitian, plus they want us to wait weeks...
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Author
Location
Modesto, California
Product
Vivint Security System
Pros
  • Equiptment at first
Cons
  • Vivint customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
Review #736428 is a subjective opinion of poster.
0 comments
1.7
Details
Salesman said, "Do you want free internet for life?" and hey- "I qualify for discounts also (I'm thinking discounts on my solar bill" because you have vivant solar + have AT&T. I listened to his sales talk which lasted 2 hours (bc I was interested in free...
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Author
Location
Fresno, California
Product
Vivint Security System
Cons
  • Lies
  • Lying about cost
  • Deceitfulness of salesman
Reason of review
Warranty issue
Loss
$150
Review #682734 is a subjective opinion of poster.
0 comments
Hi, we get the home secured system from vivint around feb 2015, since then i had the tech guy come to my house to change the pane, i move house about 3 weeks and still waiting for them to install the service in my new address, but they charge my like if they have the...
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Author
Location
Indio, California
Product
Vivint Security System
Reason of review
Not as described
Loss
$350
Preferred solution
Let the company propose a solution
Review #669029 is a subjective opinion of poster.
0 comments
1.4
Details
I obtained Vivint as my business securities on 12/16/2014 the following week the camera started sending off false signals therefor the company called me everyday sometimes 4 times a day sometimes at 5 am in the morning saying the store has been compromised! Now the...
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Author
Location
Los Angeles, California
Product
Vivint Security System
Cons
  • Service
  • Cancellation policy
  • Late night interruprions
Reason of review
Bad quality
Loss
$2000
Preferred solution
I want of this contract as well as a refund for non service!!!
Review #586595 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback, and for taking the time to share their experience through PissedConsumer. We are committed to resolving the issues outlined in this review. According to our records, the agreement in question had a term of 42 months; this...
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Author
Location
Sacramento, California
Product
Vivint Security System
Review #442768 is a subjective opinion of poster.