State: California Product: Vivint Customer Care Clear all filters (4 of 90 reviews match)
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So I got my system installed about 6 months ago.I was really happy about it all. Actually, I love it. Still do. But customer service is really bad. I was on hold for 20 mins when my system stopped working. Not only that, because the system stopped working and I have...
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Author
Location
Azusa, California
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #874609 is a subjective opinion of poster.
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1.0
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Oh think before you get into this vivint service because they're not answering you back on most of the message. Your message will go silent without a response. Cash in their bank they're happy. No cash then your send to collections. Not a friendly service like the one...
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Author
Location
Fresno, California
Service
Vivint Customer Care
Cons
  • Dishonesty
Reason of review
Poor customer service
Loss
$3000
Review #863780 is a subjective opinion of poster.
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Vivint - Avoid at all cost!

Made the biggest mistake by choosing Vivint and now I'm regretting every minute of it!!! They have horrible customer service. Got lured in by their door-to-door salesman. It was a complete scam. I should have been smarter about it and not fallen for the trap. I'm so glad my contract with them is almost over. DIY kits seem to be the way to go. I did some digging up on good DIY systems and came across Armorax. They're fairly new but have really good reviews. Might give them a try. Avoid Vivint at all cost! It is not worth the hassle.
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Author
Location
San Jose, California
Service
Vivint Customer Care
Review #598445 is a subjective opinion of poster.
1 comment
Vivint thanks this customer for taking the time to submit a review. A system is not installed in any home without completion of a pre-installation survey to ensure the terms, length, and pricing of the service are clear. Additionally, customers over the age of 70 are...
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Author
Location
Cupertino, California
Service
Vivint Customer Care
Review #345783 is a subjective opinion of poster.