State: California Product: Vivint Customer Care Clear all filters (4 of 93 reviews match)
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So I got my system installed about 6 months ago.I was really happy about it all. Actually, I love it. Still do. But customer service is really bad. I was on hold for 20 mins when my system stopped working. Not only that, because the system stopped working and I have...
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Review
#874609 Review #874609 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
Oh think before you get into this vivint service because they're not answering you back on most of the message. Your message will go silent without a response. Cash in their bank they're happy. No cash then your send to collections. Not a friendly service like the one...
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Review
#863780 Review #863780 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Dishonesty
Reason of review
Poor customer service
Loss
$3000

Vivint in San Jose, California - Avoid at all cost!

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system.
We are unable to locate the customer’s account with the information they have supplied. If they could send us the account number or the phone number attached to the account we will be able to further review and resolve any problems the customer is having.
Review
#598445 Review #598445 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Made the biggest mistake by choosing Vivint and now I'm regretting every minute of it!!! They have horrible customer service.

Got lured in by their door-to-door salesman. It was a complete scam. I should have been smarter about it and not fallen for the trap. I'm so glad my contract with them is almost over.

DIY kits seem to be the way to go. I did some digging up on good DIY systems and came across Armorax. They're fairly new but have really good reviews. Might give them a try.

Avoid Vivint at all cost! It is not worth the hassle.

Vivint thanks this customer for taking the time to submit a review. A system is not installed in any home without completion of a pre-installation survey to ensure the terms, length, and pricing of the service are clear. Additionally, customers over the age of 70 are...
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Review
#345783 Review #345783 is a subjective opinion of poster.
Service
Vivint Customer Care

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts