State: California City: Los Angeles Clear all filters (6 of 645 reviews match)
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By far the worst experience I've ever had with any company to date. I live in Herriman, Utah. I'm going on four days with no Internet access. My case has been escalated to some mysterious tech department that nobody can speak with. They keep telling me 24 to 48...
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Author
Location
Los Angeles, California
Reason of review
Poor customer service
Review #629936 is a subjective opinion of poster.
0 comments
1.0
Details
Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all...
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Author
Location
Los Angeles, California
Cons
  • Product
  • Being lied to
  • Cancellation policy
Reason of review
Bad quality
Review #613265 is a subjective opinion of poster.
0 comments
1.4
Details
I obtained Vivint as my business securities on 12/16/2014 the following week the camera started sending off false signals therefor the company called me everyday sometimes 4 times a day sometimes at 5 am in the morning saying the store has been compromised! Now the...
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Author
Location
Los Angeles, California
Cons
  • Service
  • Cancellation policy
  • Late night interruprions
Reason of review
Bad quality
Loss
$2000
Preferred solution
I want of this contract as well as a refund for non service!!!
Review #586595 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their review and appreciates the opportunity to respond. According to our records, Vivint followed proper protocol on the night of the break-in. Vivint’s monitoring station notified the guard service in Ms. Smith’s neighborhood who then...
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Author
Location
Los Angeles, California
Review #507999 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Los Angeles, California
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Review #399832 is a subjective opinion of poster.
4 comments
Vivint recognizes the concerns of this customer. We apologize about the issues they encountered during the installation of their system. Incomplete installations are afforded priority and we are committed to reaching a resolution. We encourage this customer to contact...
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Author
Location
Los Angeles, California
Review #350952 is a subjective opinion of poster.

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Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
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