State: California City: Los Angeles Clear all filters (7 of 665 reviews match)
filters
State:
City:
Product:
Show
1.0
Details
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
View full review
Review
#1602669 Review #1602669 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint - Security System Review from Los Angeles, California

By far the worst experience I've ever had with any company to date. I live in Herriman, Utah. I'm going on four days with no Internet access. My case has been escalated to some mysterious tech department that nobody can speak with. They keep telling me 24 to 48 hours and the issue will be resolved. I have been on the phone with customer support every evenling for the past four days to no avail. Initially, I was excited to cancel my Comcast service as a proverbial finger to their escalating prices. Looks like the jokes on me. Vivint has charming salespeople and friendly tech-support however they can't figure out a damned thing. It's 2015 in America, not some remote village in Botswana.
View full review
Review
#629936 Review #629936 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all...
View full review
Review
#613265 Review #613265 is a subjective opinion of poster.
Cons
  • Customer service
  • Being lied to
  • Cancellation policy
Reason of review
Bad quality
1.4
Details
I obtained Vivint as my business securities on 12/16/2014 the following week the camera started sending off false signals therefor the company called me everyday sometimes 4 times a day sometimes at 5 am in the morning saying the store has been compromised! Now the...
View full review
Review
#586595 Review #586595 is a subjective opinion of poster.
Cons
  • Contract
  • Service
  • Cancellation policy
Reason of review
Bad quality
Loss
$2000
Preferred solution
I want of this contract as well as a refund for non service!!!
Vivint thanks this customer for their review and appreciates the opportunity to respond. According to our records, Vivint followed proper protocol on the night of the break-in. Vivint’s monitoring station notified the guard service in Ms. Smith’s neighborhood who then...
View full review
Review
#507999 Review #507999 is a subjective opinion of poster.

Vivint in Los Angeles, California - Poor equipment and service

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#399832 Review #399832 is a subjective opinion of poster.
Tags
  • Psychology

I have had Vivint for a year and have had nothing but non stop problems with the equipment. I have had techs out to my home multiple times for this.

I have even been told that bad equipment was installed for my particular area and the equipment would need to be upgraded. I thought this was odd since they knew it would not work properly in my area and installed it anyway... The people are polite and nice though. That is not my complaint.

It's the way they respond and the equipment performance. I feel I have wasted my money on this company and would not recommend them.

Vivint in Los Angeles, California - Vivant - Poor Customer Service- System not working

Vivint recognizes the concerns of this customer. We apologize about the issues they encountered during the installation of their system. Incomplete installations are afforded priority and we are committed to reaching a resolution. We encourage this customer to contact our award winning Customer Care team at their earliest convenience. We are available 24/7 at 800-216-5232.
Review
#350952 Review #350952 is a subjective opinion of poster.
Loss
$2000

I am beyond frustrated with Vivint! I ordered a security and home automation package (plus tons of add ons) from Vivint via phone and a technician was scheduled to come out and do an install on Friday 10/5.

The tech gets here and says, "Oh no, this house is too big and this is way too much work; I don't have time today. You are going to have to reschedule." So the tech walks through the house and makes a bunch of notes and assures me that the notes will be passed off to the next tech who will be coming so that I don't have to do the walk through again. So I speak with Vivant to set up another appointment. The appointment was set for 10/10.

During that conversation, and the two others I had while confirming my appointment, each service representative assured me that the notes from the previous tech were in the file and that plenty of time was scheduled for the tech to complete the job. Again, 3 people assured me of this. Wednesday morning a tech shows up at 9am and says, "This is too much work, I have another appointment at 2 and can't get this all done." REALLY?!? I am sure you can imagine my frustration at this point.

AND he doesn't have any notes and I have to do the walk through again. So he gets on the phone with his boss trying to get another tech out to my house. That didn't work, so I called Vivint myself. After 2 phone calls with Vivint (each lasting 45 minutes) another tech was sent to my house.

These guys worked until 8:30 at night; so they were here for about 11 hours. At this point they were so ready to go home and things were forgotten. Mind you, these guys were very nice and did their best, but they hadn't taken a break or eaten in 11 hours. I did offer them snacks, but they were so polite.

The tech lost the keys to my doors, so I have no keys, which wouldn't be a problem if the automatic door locks worked, but they don't. The door locks don't show up on my iphone app or on the computer. So I had to call into Vivint agin to try and get the door locks working and get a key to my door. I spent an hour on the phone with Vivant and they couldn't figure out the problem, so they emailed someone and said it would be taken care of by the morning.

They also said they were going to get me an appointment so that someone could come out and make a key for my door. Well, who has the key? Is there someone out there walking around with keys to my house? This is unsettling!

Now I have an uneasy feeling, which is the exact opposite feeling I wanted when putting in a security system. Needless to say, my door locks still didn't work in the morning, so I called back in and spent another hour on the phone. I am now waiting for a phone call back to see if they can get anyone out here or fix my locks. At this point here are my outstanding issues: My door locks do not work from my phone or commuter, I have no keys to my doors, I am getting a low battery warning on all of my window sensors (about 20) which is causing my key pad to beep, the pan and tilt camera in my daughters room that worked last night does not work anymore, and the lighting in my house is all labeled incorrectly (ie.

it is labeled mater bedroom and it turns on the porch). Nothing is being done to help me! I have spent thousands of dollars and I am having so many issues!

A tech should be at my home right now fixing this. I am beyond frustrated and this is such an inconvenience to me!

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts