State: California Clear all filters (46 of 665 reviews match)
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1.0
Details
Vivint came to my home around summer 2016 to sell me a home security system and take over my ADP contract. I was told by the sales person that they would handle buying out the remainder of my ADP account and told me my Vivint account would be for the remainder of the...
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Review
#1632168 Review #1632168 is a subjective opinion of poster.
Cons
  • System does not
  • Not caring about your system problems
  • Being lied totold i cannot cancel
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Security and monitoring
  • Illegal Actions
  • Bad Experience With Vivint
1.0
Details
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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#1602669 Review #1602669 is a subjective opinion of poster.
Reason of review
Bad quality

Vivint in San Diego, California - Lied about the production billing

1.0
Details
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
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Review
#1584871 Review #1584871 is a subjective opinion of poster.
Cons
  • How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
  • misleading

Vivint in Menifee, California - Scram

was told I pay for what I use but pay what I produce, an I still pay edison every month
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Review
#1581197 Review #1581197 is a subjective opinion of poster.

Vivint in Compton, California - Change internet carrier and now my panel is not connected to interent

Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
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Review
#1553523 Review #1553523 is a subjective opinion of poster.
Pros
  • Vivint
Reason of review
I am unable to speak with someone right now.
This company and everyone associated with it is the worst customer service and the biggest bunch of liars I have ever seen! They lied about monitoring and said it was a 1 time charge, and that you can monitor yourself at no charge. Then they started charging me a $49 a...
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Review
#1326572 Review #1326572 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1700
Preferred solution
Full refund
1.0
Details
WE HAVE HAD PROBLEMS WITH TWO SYSTEMS WE HAVE IN DIFFERENT STATES. VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR...
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Review
#1281596 Review #1281596 is a subjective opinion of poster.
Cons
  • Cancellation policy and contract length
  • Equipment
  • Service
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • worst company
  • Cancel Contract
1.0
Details
For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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4 comments
Anonymous
#1367588

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal to the months you have being without service. Otherwise call your bank and give order of no payment to Vivint.

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Review
#1085730 Review #1085730 is a subjective opinion of poster.
Cons
  • Dismissive nature
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
I sold a home with the Vivint alarm system. Vivint was to transfer my account to new homeowner. The new homeowner agreed. They met with new owners and transfered control of the system to them and deleted it from me. All was agreed in writing and transfer took place...
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Review
#890504 Review #890504 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
So I got my system installed about 6 months ago. I was really happy about it all. Actually, I love it. Still do. But customer service is really bad. I was on hold for 20 mins when my system stopped working. Not only that, because the system stopped working and I have...
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Review
#874609 Review #874609 is a subjective opinion of poster.
Reason of review
Poor customer service