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Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology.

Original review updated by user Sep 20, 2023

Vivint is a sub par security company at best. Their technology is mediocre and holds no value once you're out of their contract.

After I provided a written cancellation letter per their company policy, I was billed for 3 consecutive months.

After many phone calls they finally have stopped billing me.

They have yet to reimburse me the unauthorized charges after cancellation. I spoke with several reps that stated they would resolve the issue but nothing was done.

The audacity of Vivint is that they are now calling me to sell me a new deal while they still owe me money.

I have filed a complaint to the State Attorney General.

Stay away from this slimeball company.

User's recommendation: Buy a gun or go with ADT.

Monetary Loss: $400.

Vivint Cons: Mediocre equipment, Poor customer service, Unauthorized charges.

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