2.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be illegal in some form.

its loud and will wake you up to tell u your bill is past due. I'm aware from the 30 calls and emails my bill is past due !!!!!!!!. I paid my bill to date and it is now 2 days past due and guess what the panel is beeping for it being 2 days past due. they lied from day one with the you can cancel at anytime routine yeah no its 5 years at 65.00 a month !!!!!

cancel at anytime hahaha more like u can try to cancel even after 5 years but yeah we will ignore you and still bill you. they company did a software update and changed things around which I hate but it cant be changed cause what's good for the company overrides anything that's good for the customer so know instead of no delay in chime I've got a 6 second delay so if someone breaks in my door they will be in my room by the time it chimes door open.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Equipment, Equipment works well, Customer reps are nice.

I didn't like: Contract cant be cancelled for 5 years, Billing threw control panel beeping, Software updates that change features, Extremly unethical practices.

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