Utah, United States
Not resolved
Customer service
Equipment Quality
Value for money

I live in the Salt Lake area and have been with Vivint Wireless for 6 months. It has been unbelievable how unreliable their service is--I would not recommend Vivint Wireless to anyone.

Not only does my service go down a lot, but when it goes down it is hours, and even days, before Vivint resolves the problem. Especially frustrating and unacceptable has been when my service goes out on a Saturday morning and I am told, matter-of-factly, that a repair person will be out Monday morning.

This has happened twice. Knowing what I know now, I would not choose Vivint Wireless for my internet provider even if it were free.

Product or Service Mentioned: Vivint Internet Service.

Reason of review: Bad quality.

Monetary Loss: $300.

Preferred solution: I want Vivint to pay ME for the months remaining on my 2-yr. contract because they are breaking the contract by not offering the service promised..

Vivint Cons: How often internet goes down.

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