State: Alberta Product: Vivint Security System Clear all filters (7 of 190 reviews match)
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5 comments
Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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Anonymous
#1607798

Vivint is absolutely the worst!

Author
Location
Edmonton, Alberta
Product
Vivint Security System
Pros
  • Equiptment at first
  • Price
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #1169546 is a subjective opinion of poster.
4 comments
1.0
Details
Only had the system 10 months now, biggest mistake signing with them, have had three system down issues, today got locked out of house, because one keypad batteries died the other keypad at 20% would not communicate with app or keypad, said doors were unlocked but...
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Anonymous
#1496549

I finally(!), after a year, got out of my contract. I had cameras that were yoyos, a move that caused the 5(!)-year contract to restart, and overall lousy service. They finall...

Author
Location
Airdrie, Alberta
Product
Vivint Security System
Cons
  • Cancellation policies
  • Lies
Reason of review
ALL OF THE ABOVE
Preferred solution
out of my contract
Review #800858 is a subjective opinion of poster.
2 comments
1.9
Details
I had My service terminated in the fall of 2014 as I sold My house and was moving to a different Province. When I terminated I did the responsible thing and paid out My contract in the amount of 800+dollars. Two years later Vivant starts billing Me again. I contacted...
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Anonymous
#1200995

I am a burnt Canadian Vivint contract holder too, looking to band together and organize a class action law suit, if you are interested please email Classactioncanada@yahoo....

Author
Location
Lethbridge, Alberta
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$78
Review #787568 is a subjective opinion of poster.
1 comment
1.5
Details
My husband and I purchased a VIVINT security system. When I left him I just figured it was part of the house and didn't think twice about it. He asked to get my name off the account but was told they could not do that. I figured what was the harm, Then he stopped...
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Anonymous
#1201109

Hi, I am another burnt Vivint contract holder and am looking to band together to organize a class action lawsuit in order to stop this in Canada. Please get in touch by emaili...

Author
Location
Edmonton, Alberta
Product
Vivint Security System
Pros
  • Rose
Cons
  • Collections with no warning
Reason of review
Poor customer service
Loss
$210
Preferred solution
Take me off the account and fix my credit report!
Review #639285 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their review. With the provided information, we are not able to locate an account for this customer. If they would provide us with their account number, phone number on the account, or the address where the previous system was located,...
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Author
Location
Rocky Mountain House, Alberta
Product
Vivint Security System
Review #519971 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Fort Mcmurray, Alberta
Product
Vivint Security System
Review #406746 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Medicine Hat, Alberta
Product
Vivint Security System
Review #319218 is a subjective opinion of poster.