State: Alberta Product: Vivint Security System Clear all filters (7 of 197 reviews match)
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Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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5 comments
Anonymous
#1607798

Vivint is absolutely the worst!

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Review
#1169546 Review #1169546 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Equiptment at first
  • Price
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
Only had the system 10 months now, biggest mistake signing with them, have had three system down issues, today got locked out of house, because one keypad batteries died the other keypad at 20% would not communicate with app or keypad, said doors were unlocked but...
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4 comments
Anonymous
#1496549

I finally(!), after a year, got out of my contract. I had cameras that were yoyos, a move that caused the 5(!)-year contract to restart, and overall lousy service. They finally caved today, after I threatened Texas DTPA lawsuits.

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Review
#800858 Review #800858 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Lies
  • Cancellation policies
Reason of review
ALL OF THE ABOVE
Preferred solution
out of my contract
Tags
  • Horrible cancellation
  • Vivint Misrepresentation
1.9
Details
I had My service terminated in the fall of 2014 as I sold My house and was moving to a different Province. When I terminated I did the responsible thing and paid out My contract in the amount of 800+dollars. Two years later Vivant starts billing Me again. I contacted...
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2 comments
Anonymous
#1200995

I am a burnt Canadian Vivint contract holder too, looking to band together and organize a class action law suit, if you are interested please email Classactioncanada@yahoo.com

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Review
#787568 Review #787568 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$78
1.5
Details
My husband and I purchased a VIVINT security system. When I left him I just figured it was part of the house and didn't think twice about it. He asked to get my name off the account but was told they could not do that. I figured what was the harm, Then he stopped...
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1 comment
Anonymous
#1201109

Hi, I am another burnt Vivint contract holder and am looking to band together to organize a class action lawsuit in order to stop this in Canada. Please get in touch by emailing me at classactioncanada.yahoo.com

Review
#639285 Review #639285 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Rose
Cons
  • Collections with no warning
Reason of review
Poor customer service
Loss
$210
Preferred solution
Take me off the account and fix my credit report!

Vivint - Review from Rocky Mountain House, Alberta

Vivint thanks this customer for their review. With the provided information, we are not able to locate an account for this customer. If they would provide us with their account number, phone number on the account, or the address where the previous system was located, we will be able to locate their account and resolve the issues that they have.
Review
#519971 Review #519971 is a subjective opinion of poster.
Product
Vivint Security System

Had to move my services to my new home and it took a week to uninstall and it's about to take two weeks and a half to install in to my new home and they blame me due to me supposly calling in and have to move it to another date which I never did , I need this system as soon as possible and it's just not happening , now I have to wait another 72 hours to get another date . Why the *** should I have to pay a full month of this if I can't even use it .

It's almost as if now that I'm locked in they don't care about you anymore . Wish I could get out of this contract but if course stuck in this bad service program

Vivint in Fort Mcmurray, Alberta - Robin

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#406746 Review #406746 is a subjective opinion of poster.
Product
Vivint Security System
Loss
$1000

We invited Vivint into our home after they kept knocking on the door for a solid week. We got the system working but after two weeks, their camera stopped working and my key less back door couldn't be locked from the outside.

We made several attempts to have it fixed but they kept putting us on hold and passing the buck. We even stopped the "area manager" to come see the problem and every time it was call our service department. We refused to pay until it was working. We don't believe We should have to pay for something that doesn't work.

They kept sending annoying sounds over their command center beside the thermostat until finally I removed the entire system and asked my lawyer for help. We did call Vivint one last time and asked why the police, fire department and ambulance haven't showed up to my house the minute the system was disconnected. They told us it was tamper proof. That proved to us it never was hooked up right.

On our legal advice, We went through the Better Business Bureau of Utah and asked for mediation. Vivint in response said they made several attempts to contact us. We have 3 phones and keep all our records and the only time they would call was for our monthly payment. I even had to bring in a plumbing and gas company to get my furnace to work properly because their thermostat was faulty and causing the fan to burn out on the furnace.

Our next move from our lawyer is to call Global Edmonton TV station and pay Julie Matthews and her trouble shooting team to come to Fort McMurray from Edmonton and let fellow Albertans, Canadians, and others know how a company that is suppose to make you feel secure has failed its obligation to our family. For you smart mouths, I have never had any issues for two years until Vivint was invited into our home.

Stay tuned.

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Review
#319218 Review #319218 is a subjective opinion of poster.
Product
Vivint Security System

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
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