State: Alberta Product: Vivint Customer Care Clear all filters (4 of 93 reviews match)
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They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we...
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Review
#912344 Review #912344 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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26 comments
ShiveringHalibut437
#1732013

We filed a complaing with BBB for faulty product (it NEVER works, and when we call to get it fixed it costs for the tech visit, that adds up when you have to call at least once a month). Long story short, I can not believe all the complaints Vivint gets not just their sales tactics but the fact that their product is so incredibly broken.

I can not afford to take on a lawyer to get out of this ridiculous contract let alone try to get back the last years worth of monthly fees while the system didn't work. Please someone with the time and money, please see there will be a following an jump on that line so we can get rid of Vivint now!

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Review
#901015 Review #901015 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
I had to sell my house and move into a rental. Instead of allowing me to cancel the contract they are making me pay the entire term of the contract in full even though I am not using the service. This company doesn't care at all for their customers. DO NOT SIGN A...
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1 comment
Anonymous
#1084438

I made a very big mistake I regret why I had to sign a contract with Vivint. This company is a scam.

Customer service people are very rude and arrogant, I hate them. I reported a malfunctioning system it has been two months now and no one has come to look at it and for both months I have been paying them. If you are thinking of signing up a contract with Vivint, my advice "DONT EVEN TRY". Please don't do it I am speaking from

experience .

"Don't".

this company is a disaster. These people are a scam.

Review
#754107 Review #754107 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Wrongful promises and commitments
  • Cancellation policy
  • Not caring about your system problems
Reason of review
cancellation policy
Loss
$1000
Preferred solution
Price reduction
My experience with Vivint was very scary. The young kid who looked like a gang member rang my door bell at 930pm. He proceeded to ask if I had a home security system as indicated by my sign outside. I said, "Obviously". Next he asked if I had a cell iPhone, which I...
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Review
#681850 Review #681850 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts