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Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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5 comments
Anonymous
#1607798

Vivint is absolutely the worst!

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Review
#1169546 Review #1169546 is a subjective opinion of poster.
Pros
  • Equiptment at first
  • Price
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
This company is stealing money from my account for a service I never signed up for. They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint,...
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Review
#912344 Review #912344 is a subjective opinion of poster.
Reason of review
Problems with payment
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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26 comments
ShiveringHalibut437
#1732013

We filed a complaing with BBB for faulty product (it NEVER works, and when we call to get it fixed it costs for the tech visit, that adds up when you have to call at least once a month). Long story short, I can not believe all the complaints Vivint gets not just their sales tactics but the fact that their product is so incredibly broken.

I can not afford to take on a lawyer to get out of this ridiculous contract let alone try to get back the last years worth of monthly fees while the system didn't work. Please someone with the time and money, please see there will be a following an jump on that line so we can get rid of Vivint now!

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Review
#901015 Review #901015 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I am very unhappy with every aspect of vivints business and would not recommend vivint to anyone. My alarm system has not been fully operational since it was installed and activated, technicians can never fix the problems with one visit. Customer care operators assured...
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1 comment
Anonymous
#1200985

Join forces with other Canadians who have experienced the Vivint sting - now organizing and talking about a class action law suit, if interested please email classactioncanada@yahoo.com

Review
#880997 Review #880997 is a subjective opinion of poster.
Reason of review
Bad quality
Two Vivint representatives showed up at our door to try and sell us the home security system. Based on the pamphlet they gave us, the product looks pretty decent but we could not believe how pushy they were. They were at our place for 30 minutes or more and after my...
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1 comment
Anonymous
#1200987

Join forces with other Canadians who have experienced the Vivint sting - now organizing and talking about a class action law suit, if interested please email classactioncanada@yahoo.com

Review
#856458 Review #856458 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Only had the system 10 months now, biggest mistake signing with them, have had three system down issues, today got locked out of house, because one keypad batteries died the other keypad at 20% would not communicate with app or keypad, said doors were unlocked but...
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4 comments
Anonymous
#1496549

I finally(!), after a year, got out of my contract. I had cameras that were yoyos, a move that caused the 5(!)-year contract to restart, and overall lousy service. They finally caved today, after I threatened Texas DTPA lawsuits.

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Review
#800858 Review #800858 is a subjective opinion of poster.
Cons
  • Lies
  • Cancellation policies
Reason of review
ALL OF THE ABOVE
Preferred solution
out of my contract
Tags
  • Horrible cancellation
  • Vivint Misrepresentation
1.9
Details
I had My service terminated in the fall of 2014 as I sold My house and was moving to a different Province. When I terminated I did the responsible thing and paid out My contract in the amount of 800+dollars. Two years later Vivant starts billing Me again. I contacted...
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2 comments
Anonymous
#1200995

I am a burnt Canadian Vivint contract holder too, looking to band together and organize a class action law suit, if you are interested please email Classactioncanada@yahoo.com

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Review
#787568 Review #787568 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$78
2.0
Details
Vivint rep provided misleading information and trap me for a 60 month contract which i came to know when i called 1800 number to cancle the service .Now they are asking me $3500 to cancle the service .
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1 comment
Anonymous
#1200996

Burnt Canadian Vivint contract holder looking to pull others together for discussion about class action lawsuit. if interested email Classactioncanada@yahoo.com

To obtain some valuable information on Vivint in the US, Google "how to cancel a Vivint contract" and read the steps others stung contract holders have had to resort to...

Review
#774378 Review #774378 is a subjective opinion of poster.
Reason of review
Problems with payment

Vivint Alarm System Review

Never in my life have i had such a terrible experince.. I dont recomend this to anyone.. Worst customer service ive ever had
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Review
#773620 Review #773620 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
1.6
Details
This company is criminal, and will do whatever they can to separate you from your money, right down to outright lies and deception! I cancelled my contract and account two years ago and paid for the equipment, and now they're back demanding more money to which they...
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1 comment
Anonymous
#1201107

Hi, I am another burnt Vivint contract holder and am looking to band together to organize a class action lawsuit in order to stop this in Canada. Please get in touch by emailing me at classactioncanada.yahoo.com

Review
#771656 Review #771656 is a subjective opinion of poster.
Reason of review
Poor customer service