Etheline Qjc
map-marker Spring Lake, North Carolina

Vivint Security Unpatriotic / Insensitive

Vivint Security chose to saturate my neighborhood with sales representatives on Memorial Day 2013, our most solemn federal holiday, and a day given over to honoring those service members who made the ultimate sacrifice for our nation.

Vivint chose to ignore the meaning of the day and chose to ring doorbells, ask *** questions like, "Are you the homeowner? and press for a sale.

One wonders how many times they intruded upon Gold Star families today. Their gall and total insensitivity disgusted me.

It goes without saying that I chased them from my property without buying anything. In addition to not buying anything, I have decided to boycott any business that uses Vivint as its security system provider.

Vivint Reply:
Vivint values and appreciates this individual’s feedback. Sales representatives are independent and have the ability to set their own schedules- they were neither encouraged nor obligated to canvass this past Memorial Day. We apologize about any disturbance or inconvenience caused on their behalf.
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Etheline Qjc
map-marker Spring Lake, North Carolina

Solemn Day Means Nothing

A pair of Vivint sales representatives visited my home on Memorial Day 2013. When I went to my door, I noticed that my street was "crawling" with representatives in orange shirt - Vivint sales reps.

The sales reps attempted to present a sales spiel. How in the *** could these clowns and their company be so insensitive? It was Memorial Day, for f@#k's sake.

As a retired combat veteran, I was flabbergasted by this company's insensitivity to our fallen warriors on our nation's most solemn holiday, the one day set aside to honor our war dead.

The company and its employees absolutely disgusted me.

Vivint Reply:
Vivint would like to apologize about any inconvenience or disturbance caused by a sales representative this past Memorial Day. Sales representatives are independent, set their own schedules, and are neither obligated nor encouraged by corporate to canvass on holidays.
On behalf of our organization, we would like to thank you for your service to our country.
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Anonymous
map-marker Charlotte, North Carolina

Mr. roscoe anderson

ACCT.269**** ROSCOE OR PRECIOUS ANDERSON

I FAXED 4 FALS ALARMS BILLS TO YOU PER MICHAEL IN CUSTOMER CARE. I HAVE NOT HEARD ANYTHING BACK FROM YOU.

I AM NOT GOING TO PAY THESE BILLS AND PAY YOU TO. YOU ARE NOT HOLDING TO YOUR END OF THE BARGAIN. I WOULD LIKE TO HEAR FROM SOMEONE ASAP BY THIS WEEK. I WILL BE RE-FAXIING THOSE BILLS TO YOU TODAY.

I WANT TO CONTINUE TO BE A CUSTOMER BUT I AM PISSED RIGHT NOW. PLS CONTACT ME AT 336 602-**** IF YOU NEED MORE INFO ABOUT THIS COMPLAINT SPOKE WITH MIKE IN CUSTOMER CARE AND HE GAVE THE FAX NUMBER TO FAX YOU AND ASSURED ME THAT SOMEONE WOULD HANDLE THIS SITUATION AND NOTHING BEEN DONE. I WANT THIS HANDLED THE CITY OF W-S ARE STILL SENDING BILLS.

I CHOSE YOU BECAUSE I WOULD HAVE PROBLEMS AND LOOKS LIKE CUSTOMER SERVICE IS NOT SERVICING ME. PLS LET KNOW WHAT YOU PLAN ON DOING ABOUT THIS.ITS BEEN ALMOST 2-3 WKS NOW.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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Loss:
$275
1 comment
Guest

I haven't been particularly pleased with the response of my salesman. He apologized & got back to me ONLY after I called the company.

I talked to him one day, and he said he would call me back the next morning. Didn't hear back from him as he promised. Tried the next day, got his voicemail. No response.

Next day,same results. Struck a nerve when I called the company. Repairman did not come as he had claimed when I had an issue when they installed the system.

I WAS AT HOME WHEN HE SUPPOSEDLY "CAME BY"!! I am just about ready to call my lawyer for breach of contract, and tell them to get their stuff and repair the holes that they drilled.

Anonymous
map-marker Columbus, Ohio

Scammed

Vivint is a *** of a business. I did not realize we were signing a 4 year contract with them.

The equipment is junk and not worth the monthly payment. I may be losing my job soon and wanted to start saving some money. Well, that won't happen with them till another 3 yrs. Stay far away from these people, slam the door in their face or don't answer it at all.

The first thermostat that was put in didn't work and then since we have 2 ac units th etop one controlled the bottom floor and the same for the bottom controling the top. Our security camera will not pick up anything at night, its basicaly worthless.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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2 comments
Guest

Sounds like you are mad at yourself. Maybe you should have read the contract before signing it!

Duh!

Now your mad your gonna be jobless.. Tisk tisk

Guest

I just had a Vivint sells rep knock at my door (it's 8:30pm) the rep offered this amazing system to be installed at no cost. Said they were looking for 12 homes in my neightborhood that will benefit from the system free of charge and we would just pay monthly for the services.

The system was a $1,900 equipment that we would be getting free. When I asked what the monthly payment would be, no answer; when I asked what is the term of the contract; no answer. I felt I was not getting nowhere, so I told him no thanks, the *** Mother ***er turn around and said, "well you misunderstood, we have not chosen your house, I am sure you don't qualify for our service," but thought he would do me a favor. What an ***.

I asked him to leave and he said he would take me off the list of "potential satisfied customers." With an attitude like that and after reading the review, I am SO GLAD I close my door on him!! :p

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Anonymous
map-marker Fort Mcmurray, Alberta

Robin

We invited Vivint into our home after they kept knocking on the door for a solid week. We got the system working but after two weeks, their camera stopped working and my key less back door couldn't be locked from the outside.

We made several attempts to have it fixed but they kept putting us on hold and passing the buck. We even stopped the "area manager" to come see the problem and every time it was call our service department. We refused to pay until it was working. We don't believe We should have to pay for something that doesn't work.

They kept sending annoying sounds over their command center beside the thermostat until finally I removed the entire system and asked my lawyer for help. We did call Vivint one last time and asked why the police, fire department and ambulance haven't showed up to my house the minute the system was disconnected. They told us it was tamper proof. That proved to us it never was hooked up right.

On our legal advice, We went through the Better Business Bureau of Utah and asked for mediation. Vivint in response said they made several attempts to contact us. We have 3 phones and keep all our records and the only time they would call was for our monthly payment. I even had to bring in a plumbing and gas company to get my furnace to work properly because their thermostat was faulty and causing the fan to burn out on the furnace.

Our next move from our lawyer is to call Global Edmonton TV station and pay Julie Matthews and her trouble shooting team to come to Fort McMurray from Edmonton and let fellow Albertans, Canadians, and others know how a company that is suppose to make you feel secure has failed its obligation to our family. For you smart mouths, I have never had any issues for two years until Vivint was invited into our home.

Stay tuned.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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Loss:
$1000
Anonymous
map-marker Olathe, Kansas

Door to door salesman

Was getting to bed at 9 p.m. and the door bell rang to my surprise it was a vivint rep.

It snowing out and ive got a no solicitors city sticker on my door in plain sight. If I wanted the *** service I wo u ld seek it out dont need some one to disregard my no solicitation sign. Theres nutten I hate more than to be bothered in my own house by some *** im not wanting if I want it I seek it out like anyone else.

Now I will by a candy bar from the school kids or some girl scout cookies etc. Vivint just lost they're chance with me.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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Anonymous
map-marker Hampton, Virginia

Vivint rep

I told this rep to get off my property, and he said he was going to cut me and my home off.

I do not have their system.

I called the police, and they found him around the corner.

The police indicated that he made the same threat to others in the area.

The police also indicated he did not cooperate with them and had an attitude.

I have contacted his supposed supervisor, and waiting for hear what he is going to do about his worker.

I do not take threats lightly, and will call the police if he is found in my area again.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
View full review
Anonymous
map-marker Miramar, Florida

Cancellation

First of all it was my fault for not completely reading and being locked to s 5 year contract.

Had trouble form the start, sensors would falsely trip the alarm and the batteries would die quickly, I could not change them myself because I'm a handicapped 80 year old. They would charge for the service calls to resolve these problems.

When the contract came up for renewal they did not make it easy to cancel service. Had to write and sign a letter stating the reason for the cancellation and follow up with a phone call. The request would go before a cancellation board to be approved. WTF

When I did follow up with a phone call, they claimed to not having received the first request so I sent them another one. I'll see what happens. If they claim to not having received the second and post more charges, will contact my Credit Card company and file a dispute.

Stay away from Vivint!

Very polite but extremely horrible customer service!!!

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
View full review
Loss:
$3000
1 comment
Guest

I really don't have any complaints with the security system. It actually is very good;.

I DO HAVE a problem with their lying salesmen!!! I have had several discussions/disagreements with Vivint headquarters over things that the salesman promised. If I buy something I try to get all the facts before I sign on the dotted line. Maybe, I am naïve but if I ask a salesman a question then I expect him to answer that question honestly without a bunch of b.s and false promises, false information, intimidation, etc.

If your product is good Vivint, which it is, then it should be able to stand on its own, without having a salesman promising or claiming something that is not true. Fortunately, I am not one of the customers that was promised an I-pad for signing up. They are still waiting on I-pads that aren't going to show up.

My bank account was just debited to the tune of $300.00 for something that was supposedly at no cost. I was told that if I moved that the system would move with me at no cost - major selling point at the time. Before I moved I called Vivint and talked to their Customer Service and was told that they would honor what the salesman said. Three weeks after services were transferred I received a call from Vivint with a message. I called back and was told that I would be charged $190 for the move. I told them I had no intention of paying anything extra for the service as I was told that it would be transferred at no cost and I was told that I would not be charged, after I told them I was not signing up for half that price and for an extra year. I did pay an extra $60.00 for an extra sensor that I didn't have at my old address. I had to sign an authorization at the time for Vivint to take this money out of my account. So how Vivint did you take out almost $300 without my written authorization? I talked to one of your representatives, very nice but he knew I was pretty ticked off, and I was told that this overcharge would be refunded to me. I am waiting to see if this happens! If not maybe it's time to hand this over to my lawyer. You might want to come get your equipment at my old address after I tell the new owners the problems I have had they won't want to do business with you. You might want to study Customer Satisfaction - generally, it's beneficial to your company in the long run.

Anonymous
map-marker Los Angeles, California

Poor equipment and service

I have had Vivint for a year and have had nothing but non stop problems with the equipment. I have had techs out to my home multiple times for this.

I have even been told that bad equipment was installed for my particular area and the equipment would need to be upgraded. I thought this was odd since they knew it would not work properly in my area and installed it anyway... The people are polite and nice though. That is not my complaint.

It's the way they respond and the equipment performance. I feel I have wasted my money on this company and would not recommend them.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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Taquan Pyl
map-marker Brigantine, New Jersey

Vivint - Contract Cancellation

There are four ways to get out of a contract with Vivint. Number one: Don't let the sales person in.

Number two: cancel it within the three day grace period. Number three: Try to get some one else to take over the contract and number four, buy out the rest of the months on the contract. I was told by the sales person that we could cancel at any time, he neglected to say that you had to buy yourself out. So I found out the cancellation date and backed the date 30 days and put it on my Outlook Calendar two years ago and successfully cancelled my service as of March 31st!

Yay!

I'm free! Now they are calling us at all hours of the day to solicit our business but I will soon put a stop to that.

Vivint Reply:
Vivint thanks this customer for sharing their experience. The monitoring agreement is designed to outline our responsibilities as well as those of the customer. It also clarifies payment information and terms, as well as warranty, monitoring, and equipment information. While Vivint has standard cancellation options that are available at any time for any customer, we understand that certain situations require additional or special investigation, as such we have a team dedicated to handling extraordinary situations. We encourage anyone with questions regarding the agreement or their cancellation options to get in touch with our Customer Loyalty team.
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Loss:
$7956
Freja Ikz
map-marker Memphis, Tennessee

Fraudulent Charges

Upon installation, this made a lot of promises including upgrading equipment, no installation charges, all of their equipment being completely wireless; not true. The cameras must be plugged into electrical outlets and operate from your current WIFI system.

Within 2 days this company have without my knowledge withdrew $435.00 from credit card. Will not live up to their cancellation policy and have yet to refund my money. I am currently working my bank to have these charges reversed. I feel that I'm being held hostage by their Customer Service Managers and Supervisors.

Not getting anywhere with this company. It's a shame because I was so excited about the service they had to offer.

Stay away!

Vivint Reply:
Vivint appreciates this individual’s feedback. We apologize for any misunderstanding or miscommunication. All of our home automation and security equipment communicate wirelessly and customers must have an existing broadband internet connection to have cameras installed. To ensure uninterrupted surveillance the cameras require access to a standard 120V outlet and Vivint frequently provides customers with wireless routers for use with our cameras. We are committed to reaching a resolution with any and all billing issues and encourage this customer to contact our Customer Care team.
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Loss:
$435
Anonymous
map-marker Galveston, Texas

Poor Customer Service

Vivent provided free equipment to obtain my business and after staying with them for 2 years, I needed my system checked and a sensor replaced. They still provide free promotional equipment for new customers, but were not interested in checking my system and replacing 1 door sensor for no charge.

Vivent gives better service to new customers than they do to loyal customers who have honored their 2 year commitment. I plan to change providers, because I am not a captive client and I do not think I am expecting too much.

BTW - they have failed to maintain their equipment and want to charge when their is a failure of their equipment.

Vivint Reply:
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
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Anonymous
map-marker Newton, Massachusetts

WERE WARY WITH BAD REVIEWS, BUT WE LOVE THE SYSTEM AND INSTALL

Honestly, I was terrified after reading the bad reviews. But we read our contract carefully, negotiated the terms we wanted, and got an excellent system.

We had an out of state first alert system, and I love this system. Yeah the monitoring is a little expensive, but I got all sorts of equipment professionally installed, it costs me just a little more than doing it DIY (aka myself).

We got our old system taken over, new smoke detectors installed, glass break, and a couple nice LCD color panels. I can arm and disarm the system over my phone, and it works flawlessly.

Vivint Reply:
We are honored that this customer chooses Vivint to protect and automate their home. We look forward to keeping them as part of the Vivint family for years to come and we appreciate their words of encouragement and support. Should there be any questions, our award-winning Customer Care professionals are available 24/7 at 800-216-5232.
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1 comment
Guest

don't be fooled buy these scam artist I had a technician in my house calling someone cause he didn't no how to install it these people are not professional I cancelled on the spot they are misleading they don't tell the truth they will say anything to get you to sign up not to mention it was 10 pm when a technician showed up on my door step now I have giant holes in my doors and walls but they wont fix it and the rep said it was a 42 month contract when I read it.i saw then that it was 60 months I don't even know how these guys are in business :(

Tatyanna Bsy
map-marker Opa Locka, Florida

WORST SECURITY CO WE HAVE EVERY COME ACROSS

Vivint is the worst security co that i have ever come across. These people do not provide the service that they claim they would, and when you call them they cannot solve your problems, or want to charge you a fee to come out and do the work that they are supposed to do.

It appears that neither the Technitians or the Office staff know what they are doing. You have to keep calling them over and over, with no results. To date they have not given us a permit to say that we have an alarm system with them. Our cameras have not been working for sometime, and after numerous phone calls, and talking to several persons, who seems to have no clue what they are doing, the cameras are still not working.Added to that they have the audacity to want to charge us a fee for someone to come out and look at it.

This is a recurring problems, which they have failed to rectify. Well we are not paying them any fee, and this matter will be passed over to our attorney, as we cannot continue to be in a contract where we are not getting the service that is required. This matter will also be reported to the City of Maimi Dade , as we cannot continue to accept mediocre service from these people.

I WOULD NOT RECOMMEND THIS CO. TO ANYONE.

Vivint Reply:
We thank this customer for their feedback and for taking the time to submit a review with Pissed Consumer. Each Vivint Customer Care representative is trained on all equipment, and the majority of issues can be resolved over-the-phone. Vivint equipment (excluding batteries and screens) is covered under warranty. We never charge for labor or replacement of warranted equipment. We do however, ask customers to be responsible for a service copay. This co-pay is outlined in the agreement and does not apply to certain situations. Customers are given a 120-day window after installation in which no co-pays will apply; additionally, return trips within 60-days do not have co-pays. Customers are also able to opt-in to a service plan at any time which entitles them to unlimited technician visits and free battery replacement.
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Gemini Pbi
map-marker Grand Island, Nebraska

BEWARE OF VIVINT!!!!!!!!!

I SIGNED A CONTRACT NOW I CANT FIND IT.THIS IS MY EXPERIENCE WITH THEM, FIRST YOU ONLY HAVE 3 DAYS TO DECIDE IF YOU WANT TO KEEP IT. I THOUGHT THE SALES MAN TOLD ME 30.

I CALLED WITHIN 30 DAYS TO CANCEL AND WAS TOLD OF THE 3 DAYS .I WAS ALSO TOLD I HAD A 2 YEAR CONTRACT. I HAD TO PAY THE FULL 2 YEARS OR GET SOMEONE TO TAKE OVER MY EQUIPMENT AN CONTRACT.2 YEARS LATER I CALL TO CANCEL AND WAS TOLD NO MY CONTRACT WAS FOR 3 YEARS. SO TREE YEARS LATER I CALL TO CANCEL AND WAS TOLD MY SYSTEM WAS INSTALLED IN APRIL AND MY CONTRACT ENDED IN OCTOBER 3 AND A HALF YEARS. 3 AND A HALF YEAR CONTRACT HAVE YOU EVER HEARD OF SUCH A THING.

THE ALARM ITSELF KEPT GOING OF EVERY TIME THERE WAS A THUNDERSTORM. I LIVE IN NEBRASKA DO YOU KNOW HOW MUCH THAT HAPPENS? TOO MANY!!!!!

I HAVE NEVER ARMED THE THING IN 3 YEARS BUT I HAVE HAD TO PAY $50 SOME ODD DOLLARS A MONTH FOR IT. DONT GET THIS SYSTEM YOU WILL REGRET IT!!!!!!

Vivint Reply:
Vivint appreciates this individual’s feedback. The length of this customer’s agreement is most likely 42 months. We understand that customers often misplace or lose track of their agreement, as such we are able to send them a copy at any time. The cancellation terms are outlined on the front side of the contract and education of these terms is reinforced through required pre and post installation surveys. Vivint provides severe weather alerts to our customers and we are able to deactivate these at their request. We encourage this subscriber to contact our Customer Care team to resolve the issues outlined in their complaint.
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Loss:
$1800
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