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Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.
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#338373 Review #338373 is a subjective opinion of poster.
Product
Vivint Security System
Vivint's reply to:

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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#337839 Review #337839 is a subjective opinion of poster.
Product
Vivint Security System
Vivint's reply to:

Vivint values the feedback from this individual and thanks them for taking the time to submit a review with Pissed Consumer. Vivint believes home automation and security are valuable for all families. Situations such as the one outlined here are taken seriously and...
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#336746 Review #336746 is a subjective opinion of poster.
Vivint thanks this customer for their feedback. While the alarm system has a backup battery to ensure uninterrupted protection, a connection to 120V power is required. We apologize for any misunderstanding or inconvenience this may have caused. Vivint provides...
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#336547 Review #336547 is a subjective opinion of poster.
Service
Vivint Internet Service
Vivint's reply to:

Vivint appreciates the feedback from this individual. Employees are not required to provide their last name but are able to give their unique employee identification number. Customers are responsible for their monthly monitoring fee until the end of their agreement,...
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#335130 Review #335130 is a subjective opinion of poster.
Service
Vivint Service Transfer
Vivint understands the concerns of this customer and appreciates their feedback. Despite tremendous advances in technology, neither the security industry nor Vivint has been able to eradicate false alarms entirely. We apologize for any inconvenience this customer...
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Review
#334136 Review #334136 is a subjective opinion of poster.
Product
Vivint Security System
Vivint appreciates this customers feedback. Should a customer’s notice of cancellation be received and processed outside their 3-day right of rescission, it will be honored provided it is postmarked within the aforementioned 3-day period. This subscriber is encouraged...
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#333062 Review #333062 is a subjective opinion of poster.
We appreciate the feedback from this individual. At this time, Vivint does not seek BBB accreditation. For more information on our relationship with the Better Business Bureau, please visit: http://blog.vivint.com/2013/04/vivint-and-the-bbb/. We are committed to...
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#329806 Review #329806 is a subjective opinion of poster.
Vivint's reply to:

VIVINT RIPOFF !!!!

Vivint thanks this individual for taking the time to submit a review with Pissed Consumer. While the majority of refunds are processed within the allotted timeframe, we are unable to control external factors such as mail or the customer’s financial institution. Should this subscriber wish to check the status of their refund, we are available 24/7 at 800-216-5232.
Review
#325983 Review #325983 is a subjective opinion of poster.
Loss
$165

Watch out for vivint alarm company coming to your door to sell thier system. I cancelled the very next day, in MN.

we have 3 business days to do so, after reading the complaints at the BBB in Utah. They have not refunded my money as stated would be refunded within 10 days. I call and call and keep getting the run around talked to many supervisors with promises but they never credit the account.

I REPEAT DO NOT GIVE THEM YOUR FINANCIAL INFORMATION OR YOU WILL HAVE THE BIGGEST HEADACHE !!!! DO NOT DO BUSINESS WITH THEM YOU WILL BE SORRY !!!!

Vivint's reply to:

Vivint recognizes this customer’s concerns and appreciates the time they took to submit their feedback. We understand that not every product fits every lifestyle and apologize for any issues with the thermostat, electronic door lock, or their refund. We urge this...
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Review
#323293 Review #323293 is a subjective opinion of poster.
Product
Vivint Security System