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Run Away from Vivint

Vivint appreciates the feedback from this customer. Accounts at least 1 year old that have been in good standing are eligible for deferment. While our smart thermostat is compatible with nearly the majority of HVAC systems, we cannot guarantee compatibility with all equipment. We encourage this customer to speak with our award winning Customer Care team to resolve the issues outlined in their review. We are available 24/7 at 800-216-5232.
Review
#345072 Review #345072 is a subjective opinion of poster.
Loss
$3000
Tags
  • Good luck

It started off with a sales guy played his tricks and wanted to replace security system that I had. I mentioned that I will be moving out soon and he mentioned that I could put the system in suspend mode temporarily until I move into another house.

First of all, the system installed died in first week for battery issues and then they never installed temaprature panel because the one they got does not fit to current A/C system I have. SO I am being ripped off already and now once I moved, they are saying that they cannot put me into temporary suspend mode. I am going to call the sales guy and see if he answers the phone. Anyone want to bet what the result would be :) Try calling into their call center for move department....Average wait is about 40 minutes and they received best customer service award.

Which *** gave that after all the problems posted on internet.

Based on the problems I have, there are other great companies that offer same or better features and service which I highly recommend to consider but most importantly good luck if you are with Vivint. I told Good luck to the vivint Rep that I talked to as I dont think this company will be there for long.

Vivint values this customer’s feedback and we appreciate them taking the time to submit a review outlining their concerns. Since this review was submitted, policy has been updated and situations such as the one clarified here are addressed on an account-by-account...
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Review
#343626 Review #343626 is a subjective opinion of poster.
Vivint recognizes this customer’s concerns and appreciates the time they took to submit this feedback. Customers are educated on the length and monthly pricing of their monitoring agreement, customers also sign a Schedule of Protection which outlines all equipment they...
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Review
#343417 Review #343417 is a subjective opinion of poster.
Vivint thanks this customer for taking the time to submit a review with Pissed Consumer. We apologize for any misinformation provided to this customer. Policy has been updated since this review was submitted and situations such as this are investigated on an account by...
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Review
#342554 Review #342554 is a subjective opinion of poster.
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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30 comments
Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system.

They have been a total nightmare to work with!!!! Beware of this company!!!

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Review
#341619 Review #341619 is a subjective opinion of poster.
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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Review
#341103 Review #341103 is a subjective opinion of poster.
Testimonial

Vivint - Bonnie M. of Jackson, Mississippi

"I had an experience with a Vivint sales associate over the phone on August 18,012. She was very knowledgeable about what I needed to do in order to fix the problem I was having. She walked me through the trouble shooting. I further wanted to say that I am enjoying the system so far. The remote key chain is the best. I want to say thanks to the sales rep that introduced my family to Vivint."
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Review
#409217 Review #409217 is a subjective opinion of poster.
Vivint thanks this customer for submitting a review with Pissed Consumer and for bringing their concerns to our attention. Should a customer experience difficulty hearing the panel’s 120+ dB siren, external sirens can be installed. We encourage this customer to contact...
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Review
#338656 Review #338656 is a subjective opinion of poster.
Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.
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Review
#338373 Review #338373 is a subjective opinion of poster.
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Review
#337839 Review #337839 is a subjective opinion of poster.