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6 comments
We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously; we apologize for any issues this customer experienced during the disconnection of their monitoring service. Corporate policy has been updated since...
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Author
Location
Salt Lake City, Utah
Review #311306 is a subjective opinion of poster.
36 comments
Vivint appreciates this customer voicing their concerns. All Vivint equipment (excluding batteries) is covered under warranty. Customers are never required to pay for replacement of warranted equipment. We do, however ask that they are responsible for a $49 service...
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Author
Location
Atlanta, Georgia
Review #307557 is a subjective opinion of poster.
9 comments
Vivint thanks this customer for their feedback. While we require a written notice of cancellation to disconnect service, Vivint has a moves team dedicated to protecting our subscribers regardless of where they relocate to. Customers are always encouraged to have their...
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Author
Location
Newark, New Jersey
Review #270217 is a subjective opinion of poster.
24 comments
Vivint thanks this individual for taking the time to submit a review with Pissed Consumer. Vivint employees are never provided with a customer’s actual credit score. A hard credit inquiry is never run without the express permission from the customer. A soft (no impact)...
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Author
Location
Huntington, West Virginia
Review #244642 is a subjective opinion of poster.