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Vivint appreciates this individual’s feedback. All billing issues and potential discrepancies are taken seriously. We apologize for any inconvenience caused on our behalf. This customer is encouraged to contact our Customer Care team to resolve the concerns outlined in...
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#355310 Review #355310 is a subjective opinion of poster.

Vivint in Milwaukee, Wisconsin - Vivant ripped me off

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#353762 Review #353762 is a subjective opinion of poster.
Loss
$120

These people ripped me off!!!! They said I needed to cancel in writing.

I faxed it to them and then they told me I was responsible for all payments 30 days after getting my letter. I was charged for 2 months of service I never even received!! Then while trying to get my money back which I never did, the guy on the phone tried to sell me another contract and said he could give me a good deal on new equipment and would like to keep my business.

After they just stole $120 from me. They protected my home and stole money from my bank!!

Testimonial
"I have been very pleased with my Vivint system. Since I have had it installed, my wife and I left the country on vacation and left the kids at home with their grandmother. It was very nice to be able to look in on them while we were not able to be there. All of the...
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#409218 Review #409218 is a subjective opinion of poster.

Vivint in Newark, New Jersey - New Vivent home alarm system customer very unsatisfied!!!

Vivint appreciates this customer’s concern for the safety of their family. We share that concern which is why our technicians are available weekends and holidays to ensure that our customers are taken care within a reasonable timeframe. We apologize for any inconvenience or delay during installation. In this case, the alarm system was fully functional and would have alerted the police without the home automation equipment in place.
Review
#351503 Review #351503 is a subjective opinion of poster.
Loss
$5000

Company services are NO GOOD!!! Had Vivent new alarm system partially installed 10/5/12 (tech installed the door sensors then, but didn't install the door locks, as he had only black color ones in his truck and offered to order another color).

On 10/12 still no call from Vivent about the pending locks so I called and was told someone would install them on 10/17. That night the new alarm system went off alerting that the back door sensor was triggered, so made emergency call to Vivent and they said again no one could not come out before 10/17! Alarm just went off again tonight, one day later, and Vivent customer service again says they can't commit to sending someone out earlier than four days from now. They were quick to say however that I am locked into the contract even though the new alarm system is still not fully installed, and the portion that is installed has been malfunctioning for two days which is really unnerving.

Next step is to file complaint with BBB. Bad, bad, bad!!!

Vivint in Los Angeles, California - Vivant - Poor Customer Service- System not working

Vivint recognizes the concerns of this customer. We apologize about the issues they encountered during the installation of their system. Incomplete installations are afforded priority and we are committed to reaching a resolution. We encourage this customer to contact our award winning Customer Care team at their earliest convenience. We are available 24/7 at 800-216-5232.
Review
#350952 Review #350952 is a subjective opinion of poster.
Loss
$2000

I am beyond frustrated with Vivint! I ordered a security and home automation package (plus tons of add ons) from Vivint via phone and a technician was scheduled to come out and do an install on Friday 10/5.

The tech gets here and says, "Oh no, this house is too big and this is way too much work; I don't have time today. You are going to have to reschedule." So the tech walks through the house and makes a bunch of notes and assures me that the notes will be passed off to the next tech who will be coming so that I don't have to do the walk through again. So I speak with Vivant to set up another appointment. The appointment was set for 10/10.

During that conversation, and the two others I had while confirming my appointment, each service representative assured me that the notes from the previous tech were in the file and that plenty of time was scheduled for the tech to complete the job. Again, 3 people assured me of this. Wednesday morning a tech shows up at 9am and says, "This is too much work, I have another appointment at 2 and can't get this all done." REALLY?!? I am sure you can imagine my frustration at this point.

AND he doesn't have any notes and I have to do the walk through again. So he gets on the phone with his boss trying to get another tech out to my house. That didn't work, so I called Vivint myself. After 2 phone calls with Vivint (each lasting 45 minutes) another tech was sent to my house.

These guys worked until 8:30 at night; so they were here for about 11 hours. At this point they were so ready to go home and things were forgotten. Mind you, these guys were very nice and did their best, but they hadn't taken a break or eaten in 11 hours. I did offer them snacks, but they were so polite.

The tech lost the keys to my doors, so I have no keys, which wouldn't be a problem if the automatic door locks worked, but they don't. The door locks don't show up on my iphone app or on the computer. So I had to call into Vivint agin to try and get the door locks working and get a key to my door. I spent an hour on the phone with Vivant and they couldn't figure out the problem, so they emailed someone and said it would be taken care of by the morning.

They also said they were going to get me an appointment so that someone could come out and make a key for my door. Well, who has the key? Is there someone out there walking around with keys to my house? This is unsettling!

Now I have an uneasy feeling, which is the exact opposite feeling I wanted when putting in a security system. Needless to say, my door locks still didn't work in the morning, so I called back in and spent another hour on the phone. I am now waiting for a phone call back to see if they can get anyone out here or fix my locks. At this point here are my outstanding issues: My door locks do not work from my phone or commuter, I have no keys to my doors, I am getting a low battery warning on all of my window sensors (about 20) which is causing my key pad to beep, the pan and tilt camera in my daughters room that worked last night does not work anymore, and the lighting in my house is all labeled incorrectly (ie.

it is labeled mater bedroom and it turns on the porch). Nothing is being done to help me! I have spent thousands of dollars and I am having so many issues!

A tech should be at my home right now fixing this. I am beyond frustrated and this is such an inconvenience to me!

Vivint acknowledges this customer’s concern and thanks them for taking the time to submit a review. Our cancellation policies are outlined on the face of the customer’s agreement. Should additional clarification be required, we encourage subscribers to ask their sales...
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#350284 Review #350284 is a subjective opinion of poster.

Vivint takes theft to a new level

Vivint values the service of those in the Armed Forces and we make every effort to accommodate the needs of servicemembers and their families. Upon receipt of the appropriate paperwork, monitoring can be disconnected. Customers are welcome to send paperwork via email, fax, or mail and can contact our Customer Care team at any time with questions or concerns.
Review
#349797 Review #349797 is a subjective opinion of poster.

I subscribed to Vivint as a homeowner in Texas while stationed at Fort Hood. After receiving PCS (permanent change of station) orders to Fort Campbell KY I tried to cancel my service.

I have been trying to cancel it for 6 months, and had been reassured by their customer service rep last month that the matter was settled. My October payment came out of my bank account, just like all the rest.

I have been deployed to Afghanistan since the end of August which has increased the difficulty of trying to settle this matter substantially.

I would ask anyone considering doing business with Vivint to ask themselves: Do I want to give my money to a company that is more than happy to rip off a soldier sent to a war zone?

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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#346618 Review #346618 is a subjective opinion of poster.
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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#346192 Review #346192 is a subjective opinion of poster.
Vivint thanks this customer for taking the time to submit a review. A system is not installed in any home without completion of a pre-installation survey to ensure the terms, length, and pricing of the service are clear. Additionally, customers over the age of 70 are...
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#345783 Review #345783 is a subjective opinion of poster.