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Vivint appreciates the feedback from this individual. Employees are not required to provide their last name but are able to give their unique employee identification number. Customers are responsible for their monthly monitoring fee until the end of their agreement,...Read more
Vivint understands the concerns of this customer and appreciates their feedback. Despite tremendous advances in technology, neither the security industry nor Vivint has been able to eradicate false alarms entirely. We apologize for any inconvenience this customer...Read more
Vivint appreciates this customers feedback. Should a customer’s notice of cancellation be received and processed outside their 3-day right of rescission, it will be honored provided it is postmarked within the aforementioned 3-day period. This subscriber is encouraged...Read more
We appreciate the feedback from this individual. At this time, Vivint does not seek BBB accreditation. For more information on our relationship with the Better Business Bureau, please visit: http://blog.vivint.com/2013/04/vivint-and-the-bbb/. We are committed to...Read more
Vivint thanks this individual for taking the time to submit a review with Pissed Consumer. While the majority of refunds are processed within the allotted timeframe, we are unable to control external factors such as mail or the customer’s financial institution. Should...Read more
Vivint recognizes this customer’s concerns and appreciates the time they took to submit their feedback. We understand that not every product fits every lifestyle and apologize for any issues with the thermostat, electronic door lock, or their refund. We urge this...Read more
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...Read more
Vivint thanks this customer for taking the time to submit their feedback. Faulty equipment is replaced by our trained technicians, should the initial problem persist after that, we replace the faulty equipment with devices better suited for the customer’s lifestyle....Read more
We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously; we apologize for any issues this customer experienced during the disconnection of their monitoring service. Corporate policy has been updated since...Read more
Vivint appreciates this customer voicing their concerns. All Vivint equipment (excluding batteries) is covered under warranty. Customers are never required to pay for replacement of warranted equipment. We do, however ask that they are responsible for a $49 service...Read more
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