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0 comments
Vivint appreciates the feedback from this customer. Accounts at least 1 year old that have been in good standing are eligible for deferment. While our smart thermostat is compatible with nearly the majority of HVAC systems, we cannot guarantee compatibility with all...
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Author
Location
Wilmington, Delaware
Tags
Review #345072 is a subjective opinion of poster.
2 comments
Vivint values this customer’s feedback and we appreciate them taking the time to submit a review outlining their concerns. Since this review was submitted, policy has been updated and situations such as the one clarified here are addressed on an account-by-account...
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Location
Rexburg, Idaho
Review #343626 is a subjective opinion of poster.
0 comments
Vivint recognizes this customer’s concerns and appreciates the time they took to submit this feedback. Customers are educated on the length and monthly pricing of their monitoring agreement, customers also sign a Schedule of Protection which outlines all equipment they...
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Author
Location
Saint Paul, Minnesota
Review #343417 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for taking the time to submit a review with Pissed Consumer. We apologize for any misinformation provided to this customer. Policy has been updated since this review was submitted and situations such as this are investigated on an account by...
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Author
Location
Fort Worth, Texas
Review #342554 is a subjective opinion of poster.
30 comments
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Author
Location
Philadelphia, Pennsylvania
Review #341619 is a subjective opinion of poster.
4 comments
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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Author
Location
Houston, Texas
Review #341103 is a subjective opinion of poster.
Testimonial
0 comments

Vivint - Bonnie M. of Jackson, Mississippi

"I had an experience with a Vivint sales associate over the phone on August 18,012. She was very knowledgeable about what I needed to do in order to fix the problem I was having. She walked me through the trouble shooting. I further wanted to say that I am enjoying the system so far. The remote key chain is the best. I want to say thanks to the sales rep that introduced my family to Vivint."
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Author
Review #409217 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for submitting a review with Pissed Consumer and for bringing their concerns to our attention. Should a customer experience difficulty hearing the panel’s 120+ dB siren, external sirens can be installed. We encourage this customer to contact...
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Author
Location
Indianapolis, Indiana
Review #338656 is a subjective opinion of poster.
3 comments
Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.
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Author
Location
Molino, Florida
Review #338373 is a subjective opinion of poster.
8 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Costa Mesa, California
Review #337839 is a subjective opinion of poster.