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0 comments
Vivint appreciates this individual’s feedback. All billing issues and potential discrepancies are taken seriously. We apologize for any inconvenience caused on our behalf. This customer is encouraged to contact our Customer Care team to resolve the concerns outlined in...
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Author
Location
Albuquerque, New Mexico
Review #355310 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Milwaukee, Wisconsin
Review #353762 is a subjective opinion of poster.
Testimonial
0 comments
"I have been very pleased with my Vivint system. Since I have had it installed, my wife and I left the country on vacation and left the kids at home with their grandmother. It was very nice to be able to look in on them while we were not able to be there. All of the...
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Author
Review #409218 is a subjective opinion of poster.
0 comments
Vivint appreciates this customer’s concern for the safety of their family. We share that concern which is why our technicians are available weekends and holidays to ensure that our customers are taken care within a reasonable timeframe. We apologize for any...
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Author
Location
Newark, New Jersey
Review #351503 is a subjective opinion of poster.
4 comments
Vivint recognizes the concerns of this customer. We apologize about the issues they encountered during the installation of their system. Incomplete installations are afforded priority and we are committed to reaching a resolution. We encourage this customer to contact...
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Author
Location
Los Angeles, California
Review #350952 is a subjective opinion of poster.
22 comments
Vivint acknowledges this customer’s concern and thanks them for taking the time to submit a review. Our cancellation policies are outlined on the face of the customer’s agreement. Should additional clarification be required, we encourage subscribers to ask their sales...
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Author
Location
Clinton, New York
Review #350284 is a subjective opinion of poster.
0 comments
Vivint values the service of those in the Armed Forces and we make every effort to accommodate the needs of servicemembers and their families. Upon receipt of the appropriate paperwork, monitoring can be disconnected. Customers are welcome to send paperwork via email,...
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Author
Location
Kabul, Kabul
Review #349797 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Philadelphia, Pennsylvania
Review #346618 is a subjective opinion of poster.
0 comments
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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Author
Location
Elgin, Illinois
Review #346192 is a subjective opinion of poster.
1 comment
Vivint thanks this customer for taking the time to submit a review. A system is not installed in any home without completion of a pre-installation survey to ensure the terms, length, and pricing of the service are clear. Additionally, customers over the age of 70 are...
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Author
Location
Cupertino, California
Review #345783 is a subjective opinion of poster.