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Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...Read more
Vivint - Bonnie M. of Jackson, Mississippi
"I had an experience with a Vivint sales associate over the phone on August 18,012. She was very knowledgeable about what I needed to do in order to fix the problem I was having. She walked me through the trouble shooting. I further wanted to say that I am enjoying the system so far. The remote key chain is the best. I want to say thanks to the sales rep that introduced my family to Vivint."
Vivint thanks this customer for submitting a review with Pissed Consumer and for bringing their concerns to our attention. Should a customer experience difficulty hearing the panel’s 120+ dB siren, external sirens can be installed. We encourage this customer to contact...Read more
Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.Read more
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...Read more
Vivint values the feedback from this individual and thanks them for taking the time to submit a review with Pissed Consumer. Vivint believes home automation and security are valuable for all families. Situations such as the one outlined here are taken seriously and...Read more
Vivint thanks this customer for their feedback. While the alarm system has a backup battery to ensure uninterrupted protection, a connection to 120V power is required. We apologize for any misunderstanding or inconvenience this may have caused. Vivint provides...Read more
Vivint appreciates the feedback from this individual. Employees are not required to provide their last name but are able to give their unique employee identification number. Customers are responsible for their monthly monitoring fee until the end of their agreement,...Read more
Vivint understands the concerns of this customer and appreciates their feedback. Despite tremendous advances in technology, neither the security industry nor Vivint has been able to eradicate false alarms entirely. We apologize for any inconvenience this customer...Read more
Vivint appreciates this customers feedback. Should a customer’s notice of cancellation be received and processed outside their 3-day right of rescission, it will be honored provided it is postmarked within the aforementioned 3-day period. This subscriber is encouraged...Read more
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