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We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...Read more
Vivint thanks this customer for taking the time to submit their feedback. Faulty equipment is replaced by our trained technicians, should the initial problem persist after that, we replace the faulty equipment with devices better suited for the customer’s lifestyle....Read more
We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously; we apologize for any issues this customer experienced during the disconnection of their monitoring service. Corporate policy has been updated since...Read more
Vivint appreciates this customer voicing their concerns. All Vivint equipment (excluding batteries) is covered under warranty. Customers are never required to pay for replacement of warranted equipment. We do, however ask that they are responsible for a $49 service...Read more
Vivint thanks this customer for their feedback. While we require a written notice of cancellation to disconnect service, Vivint has a moves team dedicated to protecting our subscribers regardless of where they relocate to. Customers are always encouraged to have their...Read more
Vivint thanks this individual for taking the time to submit a review with Pissed Consumer. Vivint employees are never provided with a customer’s actual credit score. A hard credit inquiry is never run without the express permission from the customer. A soft (no impact)...Read more
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