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Vivint in Galveston, Texas - Poor Customer Service

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#395868 Review #395868 is a subjective opinion of poster.

Vivent provided free equipment to obtain my business and after staying with them for 2 years, I needed my system checked and a sensor replaced. They still provide free promotional equipment for new customers, but were not interested in checking my system and replacing 1 door sensor for no charge.

Vivent gives better service to new customers than they do to loyal customers who have honored their 2 year commitment. I plan to change providers, because I am not a captive client and I do not think I am expecting too much.

BTW - they have failed to maintain their equipment and want to charge when their is a failure of their equipment.

Vivint in Newton, Massachusetts - WERE WARY WITH BAD REVIEWS, BUT WE LOVE THE SYSTEM AND INSTALL

We are honored that this customer chooses Vivint to protect and automate their home. We look forward to keeping them as part of the Vivint family for years to come and we appreciate their words of encouragement and support. Should there be any questions, our award-winning Customer Care professionals are available 24/7 at 800-216-5232.
Review
#392393 Review #392393 is a subjective opinion of poster.

Honestly, I was terrified after reading the bad reviews. But we read our contract carefully, negotiated the terms we wanted, and got an excellent system.

We had an out of state first alert system, and I love this system. Yeah the monitoring is a little expensive, but I got all sorts of equipment professionally installed, it costs me just a little more than doing it DIY (aka myself).

We got our old system taken over, new smoke detectors installed, glass break, and a couple nice LCD color panels. I can arm and disarm the system over my phone, and it works flawlessly.

Vivint in Opa Locka, Florida - WORST SECURITY CO WE HAVE EVERY COME ACROSS

We thank this customer for their feedback and for taking the time to submit a review with Pissed Consumer. Each Vivint Customer Care representative is trained on all equipment, and the majority of issues can be resolved over-the-phone. Vivint equipment (excluding batteries and screens) is covered under warranty. We never charge for labor or replacement of warranted equipment. We do however, ask customers to be responsible for a service copay. This co-pay is outlined in the agreement and does not apply to certain situations. Customers are given a 120-day window after installation in which no co-pays will apply; additionally, return trips within 60-days do not have co-pays. Customers are also able to opt-in to a service plan at any time which entitles them to unlimited technician visits and free battery replacement.
Review
#391969 Review #391969 is a subjective opinion of poster.

Vivint is the worst security co that i have ever come across. These people do not provide the service that they claim they would, and when you call them they cannot solve your problems, or want to charge you a fee to come out and do the work that they are supposed to do.

It appears that neither the Technitians or the Office staff know what they are doing. You have to keep calling them over and over, with no results. To date they have not given us a permit to say that we have an alarm system with them. Our cameras have not been working for sometime, and after numerous phone calls, and talking to several persons, who seems to have no clue what they are doing, the cameras are still not working.Added to that they have the audacity to want to charge us a fee for someone to come out and look at it.

This is a recurring problems, which they have failed to rectify. Well we are not paying them any fee, and this matter will be passed over to our attorney, as we cannot continue to be in a contract where we are not getting the service that is required. This matter will also be reported to the City of Maimi Dade , as we cannot continue to accept mediocre service from these people.

I WOULD NOT RECOMMEND THIS CO. TO ANYONE.

BEWARE OF VIVINT!!!!!!!!!

Vivint appreciates this individual’s feedback. The length of this customer’s agreement is most likely 42 months. We understand that customers often misplace or lose track of their agreement, as such we are able to send them a copy at any time. The cancellation terms are outlined on the front side of the contract and education of these terms is reinforced through required pre and post installation surveys. Vivint provides severe weather alerts to our customers and we are able to deactivate these at their request. We encourage this subscriber to contact our Customer Care team to resolve the issues outlined in their complaint.
Review
#391914 Review #391914 is a subjective opinion of poster.
Loss
$1800

I SIGNED A CONTRACT NOW I CANT FIND IT.THIS IS MY EXPERIENCE WITH THEM, FIRST YOU ONLY HAVE 3 DAYS TO DECIDE IF YOU WANT TO KEEP IT. I THOUGHT THE SALES MAN TOLD ME 30.

I CALLED WITHIN 30 DAYS TO CANCEL AND WAS TOLD OF THE 3 DAYS .I WAS ALSO TOLD I HAD A 2 YEAR CONTRACT. I HAD TO PAY THE FULL 2 YEARS OR GET SOMEONE TO TAKE OVER MY EQUIPMENT AN CONTRACT.2 YEARS LATER I CALL TO CANCEL AND WAS TOLD NO MY CONTRACT WAS FOR 3 YEARS. SO TREE YEARS LATER I CALL TO CANCEL AND WAS TOLD MY SYSTEM WAS INSTALLED IN APRIL AND MY CONTRACT ENDED IN OCTOBER 3 AND A HALF YEARS. 3 AND A HALF YEAR CONTRACT HAVE YOU EVER HEARD OF SUCH A THING.

THE ALARM ITSELF KEPT GOING OF EVERY TIME THERE WAS A THUNDERSTORM. I LIVE IN NEBRASKA DO YOU KNOW HOW MUCH THAT HAPPENS? TOO MANY!!!!!

I HAVE NEVER ARMED THE THING IN 3 YEARS BUT I HAVE HAD TO PAY $50 SOME ODD DOLLARS A MONTH FOR IT. DONT GET THIS SYSTEM YOU WILL REGRET IT!!!!!!

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Review
#391876 Review #391876 is a subjective opinion of poster.
Tags
  • Pleading

Vivint in Tampa, Florida - Good so far

We welcome this subscriber to the Vivint family and look forward to protecting and automating their home for years to come. We appreciate the feedback they have provided about their installing technician and Vivint values their feedback. Should there be any questions, our award winning Customer Care professionals are available 24/7 at 800-216-5232.
Review
#389923 Review #389923 is a subjective opinion of poster.

Had a few issues and questions. Everyone I spoke with at Vivint has been professional - and patient.

I am totally satisfied with the way they treated me so far. Price is a little high, but otherwise a good experience.The installer had the misfortune of damaging the ceiling in my garage (foot went through it). They got busy immediately locating a contractor to repair the damage. Again, their service rep was excellent.

Took charge and followed up with me to ensure everything resolved satisfactorily.Only issue I had was getting the thermostat talking to the GoControl panel correctly. We resolve it over the phone (again, patience on their part).

We thank this customer for their feedback concerning their cancellation. Vivint requires a written notice of cancellation to discontinue monitoring service. The requirement for this notice is detailed in boldface on the front of the agreement. Customers are also...
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Review
#389915 Review #389915 is a subjective opinion of poster.
Tags
  • John Cusack

BEWARE OF VIVINT

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#389148 Review #389148 is a subjective opinion of poster.

In April 2012 Vivint installed an alarm system in my home. They applied for permit and were supposed to pay for it and have it inspected. I do have a letter from the company stating as much. Well here we are in March 2013 and it has not been done. The city sent a letter to both myself and Vivint stating that it needed to be addressed or they would take action.

I have spent hours over the past months contacting 8 different people at Vivint (you can never get the same person) I have dates when I called, as well as employee numbers and have now spent over 4 hours on the phone to no avail. I am at risk of the city telling me that I need to remove the alarm system and if I can't get something as simple as this contractor doing what they should by paying for the permit, I can only imagine the fight I am going to have on my hands if that happens and I refuse to pay the monthly fees.

I strongly recommend that you avoid this company at all costs! Do NOT use them! Buyer beware!

Vivint in High Point, North Carolina - Billing issue still not resolved

We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that comes our way. If you're experiencing difficulties with your system or your service please give us a call at 800.216.5232, or email us at support@vivint.com for assistance. We also welcome any feedback on our products and services. Thank you!
Review
#388720 Review #388720 is a subjective opinion of poster.
Loss
$3900

In August of 2012 my 39 month contract was set to expire. I sent a written notice to the company and a few days later I called to confirm the product was cancelled.

The representative on the phone haggled me until I agreed to continue coverage with them. I was offered a three months free, update to new system and I discount on existing bill. During those three free months they continued to charge me, and when it came to the month I had to be begin paying they did not adjust the monthly premium. After several phone calls to vivint the issue this is not resolved and they claim that I have two months do to them.

I am at my limit ready to seek legal action against this company.

Vivint in Elizabethtown, Kentucky - Don R.

We thank this customer for their concern and for being proactive in the protection of their home. Vivint encourages customers to make us aware of any aspects of their installation they are dissatisfied with. We take all alarm notifications seriously and it is against our monitoring policy to cancel a dispatch without the appropriate verbal passcode.
Review
#388540 Review #388540 is a subjective opinion of poster.
Loss
$1200
Tags
  • Physical security

Vivint/APX installed home security system in my home. Not very professional instillation and not pleased from the start.

Got a call from service rep. that my back door was open when I was out of town and wanted to know what I wanted them to do. My response was "call the police" I'm almost two hours from the house. By the time I got home my back door was still open and the police were never notified.

When I called to inquire I was told that my wife told them not to notify the police which I know wasn't true because she was with me. Never could resolve the issue and basically told me I didn't know what I was talking about because they had it all documented from the time of the call. Why would anyone tell them not to have the police respond when they're two hours away from their home and the alarm is going off? Tried to cancel service but couldn't because of contract!

Felt like (and still do) that I was paying for service I didn't receive. Thankfully my contract is expiring soon and will not renew. Still denying they were in the wrong and negligent. I was lucky because nothing was missing, I guess the alarm scared them off but my hardwood floor was damaged because it was raining and the door was wide open.

I would not advise anyone to trust Vivint for their home security!