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2.1
Details
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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Review
#1451399 Review #1451399 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Cons
  • Reliability of system
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Terminate the monitoring contract since the equipment is associated with a third party
Tags
  • Sales More Important than Fallen W
  • Vivint Misrepresentation

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Review
#1440575 Review #1440575 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Cons
  • Products
  • No integrity
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Vivint in Pasadena, Texas - Failure To Disclose Information

On 12/26/18, I inquired about their Security from Brandon in Sales. In my interaction, he gave 3 -4 different prices and added other items, never payment info, never told me about deposit. He did not tell me if the system is contractual otherthe equipment. Ran my credit before I gave him permission. He made me very uncomfortable. Trusting the information he provided then I questioned the honesty of the company.
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Review
#1435001 Review #1435001 is a subjective opinion of poster.
1.4
Details

Update by user Dec 08, 2018

Be careful, they lock you into a 6 year contract, that's not explained up front. Very difficult to get out of.

Original review posted by user Dec 07, 2018

Have had several problems with the doorbell camera. None of their self diagnosis procedures work. After spending over a hour in a online chat with Vivint, made...
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Review
#1417857 Review #1417857 is a subjective opinion of poster.
Cons
  • Misrepresentation of service
  • Service and pricing misrepresentation
2.9
Details
The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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Review
#1410245 Review #1410245 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
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Review
#1409732 Review #1409732 is a subjective opinion of poster.
Cons
  • Pushy door to door salesman
Reason of review
misstateed length of contract
1.0
Details
Our names Anthony Pam Brown On November 20 th 2018 we were at sams club.When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free...
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2 comments
Anonymous
#1702643

I had a similar experience with Vivint and it had nothing to do with sams clubs. We had some very serious threats happening so I scheduled for the system to be installed on a Friday.

I took the afternoon off work, and waited waited, called, waited. Nothing.

No show! Horrible !!!!

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Review
#1404803 Review #1404803 is a subjective opinion of poster.
Cons
  • Being deceived about their product
Reason of review
Poor customer service
1.0
Details
Fell for a Vivint door to door sales pitch, he said they would buy us out of ADT contract we were currently in, he said Vivint would only be $22 per month. We agreed, thinking he was telling the truth, the technician came an hour later to install main keypad, it was...
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Review
#1402622 Review #1402622 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Tech Caused Damage

Vivint in Fort Worth, Texas - Want to file law suit against them

Monitor was not on at all time was broke into more times care to say. Was told that cameras would be on 24-7only to find out not so. WAS ON 2 CRUISES BROKE INTO WHILE GONE SYSTEM WAS OFF .. LOTS STOLEN BROKE. POLICE ACTED TREATED ME LIKE WAS CRAZY.
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Review
#1399192 Review #1399192 is a subjective opinion of poster.