Reviews and Complaints
Vivint Alarm - suckers old folks into alarm and contract
Terrible Company!!!!! They give away a "FREE" alarm system...........only catch..........39 month service contract............then wait, before the contract is due to expire...........they call and ask are you pleased with your alarm would you like to keep the "FREE" system that we gave you............and when the vulnerable old person says yes..........unknowingly they are suckered into wait...........an additional 42 month "agreement" the only way out of the agreement is to die!!
wow, they love their customers don't they....................!!!! Man, how do you guys sleep at night?
sell the house in which the system was installed............wait, guess who gets the bill........the vulnerable old person who was taken advantage of.........thanks for taking care of my mom Vivent........I needed your help!! Looking for recommendations - sure wont find them from our experience
VIVINT Thank you, you made it right
I contacted Vivint via their website and email. I asked if I could have a very particular type of service and was assured that i could get it, no contract on/off as required.
We agreeded and I had a system installed. Then came the confusion when I asked for them to stop monitoring for 9 months and then start again for 3 months. We don't do that said vivint, I said you agreeded you would. After checking the phone calls and emails they agreeded they had and said they would stick by that agreement and posted a note on the account to let reps know about the agreement.
Today I called to have the system monitoried and asked the rep to look at the note. He then said OK and the system is now monitoried for 3 months only.
through the hole process Vivint staff have been very professional. I would highly recommend them.
Vivint lied about terms of contract....
I had a salesperson come to my house for Vivint Home security. When I agree to the contract, I was told it would be for a period of 36 months.
I was also told that I would be able to opt-out of the contract at any time. After having contacted Vivint, I was told that I had a 60 month contract with 6 months remaining.
I was also told that I could not opt-out of this contract, unless I found someone to take over the contract or pay the balance in full. The person on the phone then had the audacity to tell me that I could upgrade my system with a new contract and gain monthly savings through reduced energy usage.
My 39 month contract expired in September 2012. I sent a letter to let them know I didn't want to renew another 39 month contract but they have refused to cancel my service and continue to bill me $54.11 a month.
The representative I spoke to said they didn't receive my letter within the 30 days prior to contract end so therefore I would be locked into another 39 month contract!! We live on a fixed income and will be moving soon and will not need their service anyway.
DO NOT USE VIVINT!!!!! Their customer service is the WORST!!
VIVINT INC, PROVO UTAH BAD BUSINESS PRACTICE
THree years ago I had a home security system installed in the place I was renting. At that time the company was called APX.
Do to circumstances I had to move and could not transfer the system to my new place. I called APX and explained they told me sorry, I have to keep paying until my contract expires and they did not have a cancellation fee. I they inactivated the system and it has been like that for over two years. I called this past summer to find out when my last payment would be they told me in November 2012.
At that time they should have told me that if I wanted to cancel the service be sure to call back before (30 days before due date to cancel contract in writing). Nothing was said. Well it is December and I noticed that my account was debited by Vivint. I called to inquire why and I was told it was an automatic renewal and they did not have a written cancellation request on file.
I told them okay, to go ahead and cancel it now and refund my money. They told they could do neither. Because I did not cancel before November that I was in a contract for another year on an alarm system I had deactivated over 2 years ago! They told me to try and sell my contract on Craigslist!
I am appalled at the their business practice. He told me that all of this was in my contract, yes it maybe there but it was not explained in that manner and plus it was over three years ago. I am going to get legal advice.
This is so ridiculous. These predatory companies need to sued or penalized for these types of practices.
Vivint needs to stopped! door to door crooks
I contracted with vivint for a home security system. During the instillation I immediately knew I was in trouble.
They began hacking wires in my existing security system. They spliced and mismatched componets of my system with their products and within hours it was malfunctioning. The first thunderstorm set in to motion a series of nightmarish problems. The thermostat began turning on the emergency heat raising the temp to 85-95 degrees.
The fire alarm going off in the middle of the night. They have refused to cancel the contract and I have enlisted legal assistance.
They are billing me in full.
Vivint Home Security unable to cancel contract
We purchased ADT home security in 2007. In the meantime ADT security was changed to Vivint without our knowledge until we started receiving their bills. In May of this year I sent a written notice to discontinue my contract in June which was in accordance of my contract.
Since then, they continued to continue with the contract. I went ahead and paid up until September and decided enough was enough. I sent another written notice in Sept to tell them I no longer wanted the service. When I received another bill in October for the service for September and October I called to be told they would discontinue the service and waive the fees.
A few days later I received a reminder of the money due. I wrote a full page letter to the person signing the notice explaining to him that a notice was sent in May to discontinue the service and that I was not going to pay any further fees.
Another month later and the phone calls, harassment and bills just keep coming. No matter how many notices I write, no matter how many times I tell them I no longer want the service it continues. I want the harassment and the service to end.
We never get to speak with the same person every time and we get the same run around every time. After explaining to the first person, then we are transferred to accounting to where they are to follow up and take care of the problem just to be harassed some more and with no resolution.
Please help before I go ballistic!
VIVINT is dishonest, misleading and unreliable
Vivint sold me a system that they never installed; and the equipment they did install does not do what they said it would. They have promised for OVER TWO years to correct the problem and install adequate technology and and yet, hey have failed to followup, over and over and over.
It is amazing. Even a registered letter to the CEO does not produce any reaction. It is ignored! They have broken the contract, and made dozens of false and misleading promises.
I have withdrawn authorization to bill my credit card, registered mail and still, they continue to bill my credit card and keep my personal information.
A thoroughly unprofessional company, they are vultures. Beware.
I gave Vivint my banking information to take the monthly payments from my bank account, and for the 3rd time, they screwed me over! they take more money than what they say they would.
I had to cancel my pre-authorized payments with them because i don't trust them! Its so *** cus you can't cancel because you signed a contract, but they could *** over by taking whatever amount of money from you bank account without letting you know. BEWARE! Never give Vivint your banking information!
I am very angry at this company. they are like thieves!
Vivint fraud in texas
It's great to know I'm not the only one ripped off but can anyone tell me how I can F@&ing do somthing about it I want to report them to athorities. A door to door salesman wouldn't leave till I got the *** system from vivint.
Then the keyless door *** became loose and my front door wouldn't close. They want $199 to replace it. No less than a month into it the security panel stopped working and I called for help n they said a service guy would go fix it. It's been 6 months n they bill me every month for a disconnected panel.
P.S the charger to the panel shorted and melted my wall outlet almost set my home on fire.
But they still want there money. I just canceled my bank account so they would stop STEALING my money.
Vivnt Alarm Co.
A saleman came to the door asking me if I would like a "Free" upgrade to my ADT alarm system.
It was a wireless key pad and he said that it would cost me nothing to upgrade and that it was the same system. I made it quite clear that I didn't want to change my alarm co.
MY MISTAKE _ NEVER The Key pad was installed and my old system disarmed and then I was told the the Company was VIVNT, a company held by ADT.
I told them I didn't want the billing on a credit card, debit card or automatically withdrawn. I wanted a paper trail (call me old fashioned I don;t want some company messing with my money). I have been attempting for several months to set up payment through my bank and have been harassed beyond belief by this fly by night out fit called VIVNT. My bank is sending a check to cover the next two months and according to the bank the address they have is the one that is generated from the Company.
As soon as the CONTRACT has expired I want the key pad out of my house.
I have had nothing but problems with thin company. NO ONE WHO ATTEMPTS TO PAY THEIR BILLS SHOULD BE HARASSED THIS WAY>
Please run from Vivint! There billing is horrendous! They have made multiple errors this year and refuse to take any of the responsibility for their errors.
The most recent -- we had another tech out to look at the system (note word: ANOTHER - very faulty system). I paid in FULL with a GOOD check. I get notice from my credit card that something unusual is going on. Well, it seems the billing department felt the tech was taking too long sending in the check so they treated our account as a delinquent account (yes, we were tagged as delinquent even though I paid in full at the time of service) and charged from the credit card.
I have 3 words for you - run, Run, RUN!!!
Vivant ripped me off
These people ripped me off!!!! They said I needed to cancel in writing.
I faxed it to them and then they told me I was responsible for all payments 30 days after getting my letter. I was charged for 2 months of service I never even received!! Then while trying to get my money back which I never did, the guy on the phone tried to sell me another contract and said he could give me a good deal on new equipment and would like to keep my business.
After they just stole $120 from me. They protected my home and stole money from my bank!!
New Vivent home alarm system customer very unsatisfied!!!
Company services are NO GOOD!!! Had Vivent new alarm system partially installed 10/5/12 (tech installed the door sensors then, but didn't install the door locks, as he had only black color ones in his truck and offered to order another color).
On 10/12 still no call from Vivent about the pending locks so I called and was told someone would install them on 10/17. That night the new alarm system went off alerting that the back door sensor was triggered, so made emergency call to Vivent and they said again no one could not come out before 10/17! Alarm just went off again tonight, one day later, and Vivent customer service again says they can't commit to sending someone out earlier than four days from now. They were quick to say however that I am locked into the contract even though the new alarm system is still not fully installed, and the portion that is installed has been malfunctioning for two days which is really unnerving.
Next step is to file complaint with BBB. Bad, bad, bad!!!
Vivant - Poor Customer Service- System not working
I am beyond frustrated with Vivint! I ordered a security and home automation package (plus tons of add ons) from Vivint via phone and a technician was scheduled to come out and do an install on Friday 10/5.
The tech gets here and says, "Oh no, this house is too big and this is way too much work; I don't have time today. You are going to have to reschedule." So the tech walks through the house and makes a bunch of notes and assures me that the notes will be passed off to the next tech who will be coming so that I don't have to do the walk through again. So I speak with Vivant to set up another appointment. The appointment was set for 10/10.
During that conversation, and the two others I had while confirming my appointment, each service representative assured me that the notes from the previous tech were in the file and that plenty of time was scheduled for the tech to complete the job. Again, 3 people assured me of this. Wednesday morning a tech shows up at 9am and says, "This is too much work, I have another appointment at 2 and can't get this all done." REALLY?!? I am sure you can imagine my frustration at this point.
AND he doesn't have any notes and I have to do the walk through again. So he gets on the phone with his boss trying to get another tech out to my house. That didn't work, so I called Vivint myself. After 2 phone calls with Vivint (each lasting 45 minutes) another tech was sent to my house.
These guys worked until 8:30 at night; so they were here for about 11 hours. At this point they were so ready to go home and things were forgotten. Mind you, these guys were very nice and did their best, but they hadn't taken a break or eaten in 11 hours. I did offer them snacks, but they were so polite.
The tech lost the keys to my doors, so I have no keys, which wouldn't be a problem if the automatic door locks worked, but they don't. The door locks don't show up on my iphone app or on the computer. So I had to call into Vivint agin to try and get the door locks working and get a key to my door. I spent an hour on the phone with Vivant and they couldn't figure out the problem, so they emailed someone and said it would be taken care of by the morning.
They also said they were going to get me an appointment so that someone could come out and make a key for my door. Well, who has the key? Is there someone out there walking around with keys to my house? This is unsettling!
Now I have an uneasy feeling, which is the exact opposite feeling I wanted when putting in a security system. Needless to say, my door locks still didn't work in the morning, so I called back in and spent another hour on the phone. I am now waiting for a phone call back to see if they can get anyone out here or fix my locks. At this point here are my outstanding issues: My door locks do not work from my phone or commuter, I have no keys to my doors, I am getting a low battery warning on all of my window sensors (about 20) which is causing my key pad to beep, the pan and tilt camera in my daughters room that worked last night does not work anymore, and the lighting in my house is all labeled incorrectly (ie.
it is labeled mater bedroom and it turns on the porch). Nothing is being done to help me! I have spent thousands of dollars and I am having so many issues!
A tech should be at my home right now fixing this. I am beyond frustrated and this is such an inconvenience to me!
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