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1.0
Details
The absolute worst decision I made in my 40 years on this planet was answering the door 6 years ago when a young, pushy salesman came knocking. 6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most...
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Review
#1455240 Review #1455240 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1200
Preferred solution
remove debt from my credit report
Tags
  • Vivint Scam
  • Vivint Damages
  • Vivint Criminals
  • Vivint Accountability
  • Vivint Complaints

Vivint - Poor product and delivery

DO NOT buy from this company. Their products goes faulty in 4 months after purchase and you can not get a replacement . You pay for over night delivery and it doesn't show up. I am going on 5days with no replacement . I have called the company 4 days in a row just to be placated by scripted phone help. Their so called trained phone help are inept and have no idea of troubleshooting, and following through with resolution for the paying customer. I now know why BEST BUY will no longer have a business relationship with them. POOR, POOR in every aspect. BURN YOUR MONEY instead..... DO not be inconvenienced and dismissed. STAY CLEAR OF this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#1452474 Review #1452474 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$160
Preferred solution
Deliver product or service ordered

Vivint - Worst company

1.0
Details
I got the system in 2016. After 4 months I got new doors which I told them where on order. They never came back to put the equipment back on. I stopped paying for it..after two years they came to my door to fix the problem.started a new contract...they turned the old one over to collections..started the new acct with an address that didn't exist .Worst company.Do not get this product. They told me it is up to the collection agency...the collection agency told me it is up to Vivent..
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Review
#1452169 Review #1452169 is a subjective opinion of poster.
Cons
  • Lying about terms of service
2.1
Details
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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Review
#1451399 Review #1451399 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Cons
  • Reliability of system
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Terminate the monitoring contract since the equipment is associated with a third party
Tags
  • Sales More Important than Fallen W
  • Vivint Misrepresentation

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Review
#1440575 Review #1440575 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Cons
  • No integrity
  • Products
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Vivint - Failure To Disclose Information

On 12/26/18, I inquired about their Security from Brandon in Sales. In my interaction, he gave 3 -4 different prices and added other items, never payment info, never told me about deposit. He did not tell me if the system is contractual otherthe equipment. Ran my credit before I gave him permission. He made me very uncomfortable. Trusting the information he provided then I questioned the honesty of the company.
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Review
#1435001 Review #1435001 is a subjective opinion of poster.
1.4
Details
Have had several problems with the doorbell camera. None of their self diagnosis procedures work. After spending over a hour in a online chat with Vivint, made an appointment for service. After waiting the time for the 4 hour window for the service call, called Vivint,...
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Review
#1417857 Review #1417857 is a subjective opinion of poster.
Cons
  • Misrepresentation of service
  • Service and pricing misrepresentation
2.9
Details
The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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Review
#1410245 Review #1410245 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
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Review
#1409732 Review #1409732 is a subjective opinion of poster.
Cons
  • Pushy door to door salesman
Reason of review
misstateed length of contract