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day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Review
#1529719 Review #1529719 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
1.3
Details

Update by user May 01

It's not free maintenance system like other companies.

Original review posted by user Apr 30

I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And...
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Review
#1524991 Review #1524991 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
  • Unethical vivint

Vivint - Not really helpful

1.0
Details
The door locks are malfunctioning. Spend lots of time trying to get them fixed. Even under warranty no service person will come to fix the locks. They sent me a lock but I’m supposed to put it in myself. The door bell video has a mind of its own and sometimes works, sometimes not. I would not recommend this company. Not happy
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Review
#1522691 Review #1522691 is a subjective opinion of poster.

Vivint in Springfield, Pennsylvania - Fraudulent Billing, misrepresentation, illicit and illegal practices!

1.0
Details
To put it very bluntly, Vivint is the equivalent to the famous Nigerian scams we all know and love. They have thousand of consumers who have been cheated with their credit held ransom until you comply with their demands. Sickening !!
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Review
#1522466 Review #1522466 is a subjective opinion of poster.

Vivint in Bronx, New York - Vivient Alarm Company is watched by FBI ,

may 2018. I know From my credit Report.
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Review
#1519782 Review #1519782 is a subjective opinion of poster.
Reason of review
Stole my Information & make loan in My name.
Loss
$2600
Preferred solution
Sue against Them.
1.0
Details
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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2 comments
Anonymous
#1708130

There is a class action lawsuit filed against Vivint for doing this a bunch of times. Do a search for Vivint Security Lawsuit and you'll find more information

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Review
#1518190 Review #1518190 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.4
Details
Vivint is claiming that I owe $979 for a closed account. I have not had service with Vivint since 2015-16. Vivint failed to install their equipment when I moved to a different home. I could never get in touch with them and when I did, I got excuses for not showing up....
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1 comment
HeartfeltSiberianHusky
#1675524

I feel your pain. Mine is from 2012 and they are claiming it was opened in 2016.

They continue to report it as a closed account. This company is by far the biggest scam in the nation. Charging people for services not rendered and f’ing up people’s credit.

It’s sick. How do they continue to get away with this ***

Review
#1518053 Review #1518053 is a subjective opinion of poster.
2.3
Details
I normally would not file a complaint on line and would try and work it out it out with the company. This company is by far the worst ever. It’s started at day one, their tech set my cameras up based on what was easiest for him, so they don’t cover the areas that could...
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Review
#1517846 Review #1517846 is a subjective opinion of poster.
Cons
  • Camera never stay online
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.3
Details
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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Review
#1515435 Review #1515435 is a subjective opinion of poster.
Service
Vivint Sales Representative
Pros
  • Equipment
Cons
  • Honesty
  • Cost
Reason of review
Pricing issue
1.6
Details
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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Review
#1515372 Review #1515372 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • I needed to look back at some clips
Reason of review
Pricing issue
Preferred solution
Price reduction