service system contract customer customer service home security house phone door
1.9
Details
Friday, had Vivint Internet installed. Saturday and Sunday = great service. Monday, Internet down went down at 10AM and stayed down into the late afternoon. Tuesday, Internet down at 10AM and stayed down till late afternoon. I called in on Monday and Tuesday only to...
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1 comment
Louisa
#1004398

Had the same issue, no internet for two months. Finally thought it was going to be fixed, but worked only for a short time and now is having problems again. Get out while you can.

Review
#647266 Review #647266 is a subjective opinion of poster.
Service
Vivint Internet Service
Pros
  • Price
  • Speed when it worked
Cons
  • Long wait times on hold
  • Never worked
  • Poor troubleshooting ability
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund

Dishonest company the bait and switch | Vivint review from Orem, Utah

Ryan from Vivint came to the door tos us we would get all kinds of up grades only to flat out lie when it came down to getting the system. Not only did he lie but he had the never to say that once you sign the contract it's done. I've seen some shady saleman but this guy takes the cake do not trust anything he says as it will cost you in the end. I lost all hope and faith in this company and I'm going to make sure that all my friends in california don't fall in this trap!
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Review
#645611 Review #645611 is a subjective opinion of poster.
Service
Vivint Installation
Cons
  • Ryan lie to my wife and i
Reason of review
Dishonest
We live in Florida. I set up service and installation while out on the road with these guys. The installer came out, we had the system put in, from what I know the 99.00 was for may and the installation, required about an outside camera and then desired not to get it....
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Review
#644884 Review #644884 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Pricing issue
1.0
Details

Update by user Jul 07, 2015

The problem still has not been resolved. A technician came out and pointed our antenna to another AP, which has given us intermittent internet service, but it is still not acceptable for a paid service. The service disconnects approximately every 10-15 minutes, and...

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Review
#641978 Review #641978 is a subjective opinion of poster.
Pros
  • Friendliness of customer support
Cons
  • Evasiveness
  • Service
  • Reliability
Reason of review
Bad quality
Loss
$180
Preferred solution
Deliver product or service ordered

Vivint Internet Service Review

Vivint internet is very *** they promised me a certain speed and i have never gotten it. And to top it off i barely have internet service. They have sent three people out to my home and my internet speed is still slow. I should have never switched from my old provider.
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Review
#641590 Review #641590 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality
1.5
Details
My husband and I purchased a VIVINT security system. When I left him I just figured it was part of the house and didn't think twice about it. He asked to get my name off the account but was told they could not do that. I figured what was the harm, Then he stopped...
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1 comment
Anonymous
#1201109

Hi, I am another burnt Vivint contract holder and am looking to band together to organize a class action lawsuit in order to stop this in Canada. Please get in touch by emailing me at classactioncanada.yahoo.com

Review
#639285 Review #639285 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Rose
Cons
  • Collections with no warning
Reason of review
Poor customer service
Loss
$210
Preferred solution
Take me off the account and fix my credit report!
2.0
Details
I recently upgraded my Vivint home monitoring system from a GoControl Panel to a SkyControl interface panel, after being a customer of Vivint since October 2012. The SkyControl panel locks users out of nominal functionality included with the GoControl, e.g. addition of...
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Review
#638545 Review #638545 is a subjective opinion of poster.
Cons
  • Cancellation policy
  • Service
  • Having my loyalty backfire
Reason of review
Poor customer service
Loss
$900
Tags
  • Vivint Review

Vivint Internet Service Review

My internet access is not working. Pls ck out. Sapp@infowest.com. Carol Sapp at 4352292220. St. George
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Review
#637959 Review #637959 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality

Agree with Lincoln NE comment | Vivint review from O Fallon, Missouri

1.0
Details
The salesperson approached our home at 6pm on a Friday night...while my wife and I were on the patio with friends having several cocktails got my 16 year old son to think it was "cool" internet...should have thrown pesky salesman out on his butt! but made the big mistake of not doing so. So they start installing the system which was to take 2 hours as we already had ADT! and it takes way way way longer they are here till nearly midnight...at this point we are 3 sheets and cannot understand what they are telling us in terms of system operations...so Tuesday we call and set appt. for someone to come out and show us...and the tech "no-shows" us! calls next day to apologize but REALLY! Then the system makes noise constantly...cannot sleep through it and finally we have had it! Called to cancel and I am sure people are just doing what they are told but man what a hassle and of course we have 6 mos left on the contract at $69 per mos. so $400+ to remove...who cares I JUST want it GONE...this is one of the most FRUSTRATING consumer / customer experiences I have ever had in my 50+ years.
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Review
#637594 Review #637594 is a subjective opinion of poster.
Cons
  • Service
  • Late night interruprion
Reason of review
Poor customer service

Review about Staff | Vivint review from Atlanta, Georgia

A lady named Audrey Guillermo came to our house. We couldn't come to the door so she just kept trying to bang on the door very loudly.
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Review
#633296 Review #633296 is a subjective opinion of poster.
Reason of review
Poor customer service