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They did a software update, I think this is their scam to sell new equipment to customers. Cause that’s when our troubles began, alarms went off all hrs of the day and night , multiple times, Vivint insisted we purchase the new and improved package, we refused. We...
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1.0
I liked
  • I like the equipment when it works
  • Look of the control panel
I didn't like
  • Pressure to renew
  • Cancellation policies
  • How to stop service
#1294723
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Don't stress yourself with this sub par system. Considering the fact that the system was total garbage which had technicians coming to the dwelling on a bi-monthly basis to try to alleviate the issues, it was more stressful trying to get out of the contract than it was...
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#1289315
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These Vivint jackpoles keep coming to my door every year and try to sell me their crap. I can tell they are not being entirely truthful during their sales pitch and not being truthful about their final price. The worst part that irritates me is that they always tell me...
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Anonymous
Ed Jakusz

Honest, they don't know the word. They even to!d use as long as we have your bank account we can withdraw as much as we want. If I had money i would get attorney.

#1287319
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Can not believe how bad this security system is. We bought about a month and a half ago. Every time someone would finally come out to try to see the problems, it would last about 3 hours after they did fix it and again would not work properly. We bought this from Best...
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PuzzlingShark
PuzzlingShark

good luck with that. they will hound you and hound you and then sell your account to a collection agency who will play tricks on you to try to get you to pay. They are beyond ...

Anonymous
Sandra spickard

I am cancelling this service as I have retired and no longer afford this service. I have not used it in 1 1/2 years as my son lives with me and someone is always at home and w...

#1285673
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Vivint - OOOMMMMGGGGGG

Nightmare company. Long hold times, dishonest reps, idiot technicians. My system started acting up after latest software upgrade, loses connection constantly. Their solution is to do nothing..... stay away
#1283348
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Vivint - Cancellation of service

I’m canceling my services because we are moving to Atlanta with our children and no longer need the services. But we enjoyed the services for the years we had it. Thanks for the protection we had
#1282543
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Total crap!!! We’ve had this system since January and have had nothing but one problem after another. Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as...
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Anonymous
Justin d

I worked there for 5 years and I totally agree. Equipment is total cheap garbage and they make the customer fix their own panel and equipment. I left after 5 years and I feel ...

#1282176
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WE HAVE HAD PROBLEMS WITH TWO SYSTEMS WE HAVE IN DIFFERENT STATES. VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR...
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1.0
I didn't like
  • Cancellation policy and contract length
  • Service
  • Equipment
#1281596
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I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total...
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1.4
#1279118
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I, LaReisha Crankson, was talked into getting from a sales guy. He informed me that I had 30 days to cancel and that I had a 3 day trial before getting billed. If I canceled then he will come pick up the equipment. Well I had a previous contract with cox. He informed...
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1.3
#1271720
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