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Verified Reviewer
1.4
Details
I am attempting to move my family and never thought that the biggest expense in the whole process would be my security system. After having not much of an issue moving from my original location with Vivint, apparently policies changed and I was roped into 'financing'...
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ID
#1800157 Review #1800157 is a subjective opinion of poster.
Pros
  • Decent technology but all providers have caught up and surpassed
Cons
  • Equipment goes in and out of connectivity
  • Cancellation policies are horrible
  • High price
Preferred solution
No charge cancellation

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Verified Reviewer

Find another company

1.0
Details
Called Vivint because the system was already in the home, so thought it should be an easy transition... Boy was I wrong! Talked to first rep who took my $50 deposit, and said nothing else was to be done. Called back and spoke to Lindsay a second rep who also stated the tech would be out to install 2 cameras and 1 video doorbell on 2/20/20. I called to verify the times and spoke to a third rep who stated I was the first customer the tech had that morning so he should be there promptly at 10am. Fast forward.... The tech calls at 12pm to state he would arrive at 12:30; which he did, however he stated that he did not have an order to install ANYTHING! I had to call and spoke to a 5th rep at this point who added the devices to the techs order and said everything should be ready. The tech was at the house almost an hour before stating he needed $849.97 up front for the devices! I called customer service and after being transferred 4 times and hung up on I get a rep who states the price is actually $909... and that I could finance for $80/mo. I told him to cancel my service and refund my money. This was the worse security company I have ever had... Or never had!
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ID
#1799240 Review #1799240 is a subjective opinion of poster.
Preferred solution
Full refund
1.0
Details
I had heard bad things about Vivint; however, I wanted to give them a chance. I called Vivint to get cameras installed. One inside and one outside. No one ever was sent to my home to install any cameras, nor did I ever receive a call. Since I did not hear back, I...
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ID
#1781076 Review #1781076 is a subjective opinion of poster.
Cons
  • No explanation of service fees for techs
  • False advertising
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Simple safe

1.9
Details
I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone. No one told this! Then the magnets began falling out of the doors and a camera was no working correctly. I call Vivint for parts and service questions. Since I no longer had the $60.00 monitoring system, to them I no longer existed. They would not sell me parts or offer service even if I paid for it. Go with Simply Safe. They will help even if you do not have the monitoring system and it is only $15.00 per month. Vivint is a rip off with very bad service. Stay away from them.
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ID
#1772937 Review #1772937 is a subjective opinion of poster.
Location
Henderson, Nevada
Product
Vivint Security System

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Verified Reviewer

Don't Buy- If you here their name RUN

1.2
Details
Update by user Feb 19

Vivint has made NO attempt to contact me regarding this issue.

Original review posted by user Jan 20
It seemed strange that I get a email from this forum after several months today. I have had the same problems with the doorbell camera since day 1, it records when it wants. I essentially have given up talking to Vivint about this issue and have resolved that it will never work as sold. They will never keep their word on getting back with you. Someone was to contact me from their fraud unit months ago regarding package being stolen from my porch where doorbell camera did not record. And the fraudulent contract that they have you sign from dishonest salespersons. Need I go on. Just stay away from them.
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ID
#1767298 Review #1767298 is a subjective opinion of poster.
Product
Vivint Doorbell
Cons
  • Honesty
  • Ignoring customers
  • Would not send technicians to make repairs
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Remove from contract

Do not do business with them

1.0
Details
After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart thermostats. 18 months in - and they still dont work. I have two. They cannot be controlled with their smart panel. They cant be controlled by the phone. They do not stay set where I manually (yes I have to set them manually) set them. This morning one thermostat was set on 65 and one was set on 70, neither was what I set. The Vivint model is you trouble shoot your problems in a chat with a technician. So in the past two weeks Ive had eight chats lasting well over ten hours. Nothing changed. Yesterday Vivint finally sent a technician out. He said he couldnt fix it. It looked like a software glitch and maybe when a new version came out, it might fix it. Just an abysmal product with horrendous support. Use anyone else. Get a dog for security.
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ID
#1761966 Review #1761966 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Sky control looks nice
Cons
  • Ignoring customers
  • Technical support

Do not get them

I been with vivint almost 2 years and they over charge me before and said i missed a payment when i know it comes out my account every month and i ended up sending in my statements and they still didnt fix it so i just paid the 175 but now for some reason they saying that i missed a payment again and i know i didnt so i talked to a manager again and this this they want help me period i have not received a bill or email in a year its a scam i hate i open a loan with them
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ID
#1761869 Review #1761869 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund
January 14, 2020 I have been trying to get out of a Vivint contract since the day I signed up for the account. This is what happened. On 8/20/2016, around 8:30pm, I arrived home from receiving medical care and was on narcotics. 2 men rang my doorbell, I allowed them to...
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ID
#1761413 Review #1761413 is a subjective opinion of poster.
Location
Greeley, Colorado
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7
Preferred solution
Full refund
1.0
Details
Vivint - Get a lawyer! they lie, chat and steal.
Update by user Feb 13

update: after 11 months of lies and being ignored, it wasn't until I mentioned that I knew about the lawsuit and that I have been advised to join it , that I heard from Vivint. Within 3 days I received the check that they had been promising. I know I would have gotten...

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ID
#1761094 Review #1761094 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Thieves
  • Poor customer service
  • Ignoring customers
Reason of review
Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details
Our story starts way before the Vivint alarm was installed, first they didn't keep the first original appointment which was scheduled. then when the Vivint installer came to our house the gentlemen stunk and smelled so bad with cigarettes smoke that my wife had to...
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ID
#1757068 Review #1757068 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Panel seems to malfunction when we leave and coming home
Reason of review
Vivint in general from system to alarm to installers
Preferred solution
My wife and I aren't sure what we want we just want Vivint to make things right. My wife wants our home protected and save. We want Vivint to make things right. Again we have all the names of the first installer to the last installer of Vivint.

No I would not scam,not what was quoted read the fine line

1.0
Details
Was misled with fee after paying equipment off. They are a scam just like all the other companies.
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ID
#1749290 Review #1749290 is a subjective opinion of poster.
Location
Millington, Michigan
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

Don't buy Vivint

1.6
Details
We installed a Vivint system in one of my childcare centers. The system is notoriously unreliable, half of our cameras typically don't work at a time. We consistently call to have them fix it, but they give us incoherent instructions to try and fix it ourselves. Technicians have been out but the problem persists. We've had numerous incidents where we need camera footage, only to find that the camera is not working. I'm going to end up suing them to get rid of this system...
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ID
#1736070 Review #1736070 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
1.3
Details
Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful...
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ID
#1717330 Review #1717330 is a subjective opinion of poster.
Location
Wasilla, Alaska
Service
Vivint Security System Installation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I have had Vivint security home systems. And upon termination, they charge large fees to terminate the contract. I paid for it, but interestingly enough, they demanded I pay for the lease of the equipment. In simple terms, I purchased the equipment with a month to...
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ID
#1708187 Review #1708187 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Reason of review
Pricing issue
Preferred solution
Leave us alone.

Beware of rude customer service

1.0
Details
I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an appointment for installation. I told him I couldn't make the appointment yet until I look at my budget since his quote was higher than I expected from what my friend said she paid. He demanded I tell him what my friend's name and address so he could check her plan. He told me she was lying about what she paid but he will give me her discount as well. So, then he again pressured me to schedule. I said I wasn't going to schedule now while I'm on the road as I don't want to pick up my phone to look at my calendar (I was using hands-free) and he got agitated and said "Well what is it that you want me to do?" I said, I will be in touch when I can look at the numbers and also at my calendar. He was agitated and said goodbye, even though, I said "Wait" because I had another question. Just a half hour later while at my appointment, someone who sounded the same called and when I told him I couldn't speak right then as I was at an appointment, he hung up on me! They are friendly, but pushy, until they sense any hesitation and then it feels like bullying. I will NOT be looking further into Vivint.
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ID
#1705292 Review #1705292 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service