Anonymous
map-marker Waterford, New York

Vivint - Service Cancellation Review

El propósito de esta misiva es que no deseó seguir *** el servicio de alarma , ya que no cuento *** suficientes recursos económicos.

Gracias

Maritza Román

(787)421-****

Arecibo,Puerto Rico

Nota:

Cualquier información adicional, favor comunicarse al teléfono arriba indicado

Vivint Reply:
Vivint agradece a este cliente por su evaluación. Si algún cliente quiere terminar servicio, debe llamar a 800-216-5232 y puede hablar con alguien que hable español con la extensión 5021. Si necesita algo más, se puede hablar con el servicio al cliente llamando al mismo número.
View full review
Anonymous

Totally screwed by vivint!!!

I was told I would get 200 in credits when I signed through the referral program but instead they charged my credit card 200 dollars without any notice!!!! This made me over draft my account and they were not willing at all to fix it.

They will not let me cancel and now I am stuck with all kinds of over draft fees just days before my daughters birthday!!! Vivint literally brought me to tears with this error!! This is the WORST company I have EVER dealt with!

I'm so upset because I was beyond excited to get this system!!!!!!! My advice: NEVER go through this company!!!!!!!!

Vivint Reply:
Vivint thanks this customer for their review and the opportunity to work with them to resolve this situation. Since this customer filed this complaint, Vivint has refunded the funds that were withdrawn and made sure that the referral bonus that was promised was applied. If this customer would like us to review the overdraft charges, we request that they send in a bank statement showing the charges to support@vivint.com so that we can refund what is necessary. If there is anything else that is needed, we can be reached 24/7 at 800-216-5232.
View full review
Reason of review:
Problems with payment
Loss:
$350
Anonymous

My name is Wilberford Wallace

I will like to cancel my alarm system I am moving out of town and I have no need for an alarm system at this time my phone # 281-455-****. I enjoy the service I had no problem.

I just don't need the service at this time. My address is 10906 Sandstone St. Houston Tx.

77072. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

xxxx xxxxx xxxxx xxxxx xxxxx ccccc ggggggg jjjjjj llllll llkjjh ttttttt ddddddd dcde

eyeeee nhhhhhhhhh djdjej jdjdje djdjdjd ddjdjdjdj djdjdjd djdjdjd djdjdjdjjd djdjddj djdjddjd djdjdjdjd djdjjdj djdjdjdjdjdj djdjdjdjdd djdjdjd djdjdjd djdjdjd djdjddjdjddjddj djdjdjdjdj djdjdjd djdjd djdjdj djdjdjdj djdjdjd djdjjdjd djdjdjd djddjdjdjddjdjd djddjjdjd djdjdjdj djdjjdjd djdjjd djdjdd

Vivint Reply:
Vivint thanks this customer for submitting this review. At this time, this customer is eligible to cancel and simply need to contact our Customer Loyalty team at 800-216-5232 x5020 to do so.
View full review
Captain Oog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hattiesburg, Mississippi

Terrible equipment and even worse customer service

Anyone in the market for a security system should look elsewhere. My experience with Vivint has been a total nightmare. It all started when teenagers with a title of "technician" came to my house to install the equipment. From the very moment the door closed behind them, my system begin to beep reporting system issues. One minute it may have a problem with "lost communication with front door" the next it may be a glass break sensor. The teenagers returned the next day and replaced my front door *** four times. They actually showed up to work on my system from the next several days. "We have it fixed this time" they told me only to have the system beep at 2 am that it had "system trouble".

I left my house on one occassion with the panel reporting "it was safe" only to return with my front door open. That made me feel real safe!

I've called Vivint, and they're answer to everything is "we'll send out a technician". Well at some point, you loose faith. The best technician in the world could give me a "thumbs up", and I really wouldn't care. They offer the "technician" as a solution so that they can "hold up their end of the contract". God forbid they no longer get your money. Afterall, that's all they really care about.

In their bid to "live up to the contract", they're forgetting one very important fact. A security system should provide a peace of mind that everything is safe. They took that from me several weeks ago. Now I'm stuck with a system that I'll never use. But let's be sure to focus on the most important part, Vivint will have access to my money for the next 57 months!

Please look at other options! This company is a complete scam.

Vivint Reply:
Vivint thanks this customer for their review and appreciates the opportunity to respond. Vivint would like to reiterate that in the case that equipment malfunctions or does not perform in the manner intended, it is the customer’s responsibility to contact Vivint to either resolve the issue over the phone or chat and to work with Vivint to schedule a technician to come out to resolve the issue where necessary. Vivint’s records do not indicate that a technician was ever dispatched to Mr. White’s home and that he was overly aggressive and non-compliant on the phone with Vivint. This does not indicate a breach of contract on Vivint’s part. Nevertheless, Mr. White’s system is currently cancelled. If anyone needs assistance from Vivint, they should not hesitate to reach out to us at 800-216-5232 or to chat in at vivint.com.
View full review
Loss:
$3500
Glorious Ulz
map-marker Los Angeles, California

Vivint is terrible if your home is broken into

My home was broken into, that day I called Vivint to order an additional Motion sensor to place in the area that was broken into. I paid $108 for the motion sensor and after a week of not recieving it I called to find out when I should be recieving it and they informed that they could not tell me because of a problem with their system.

I called back several days later because I still had not recieved it and was informed that it was in ready to deploy status but it had not been shipped. I finally recieved it over two weeks later. I called to set up an appointment for a techician to come and install the sensor and also to check to see if the system worked properly and was set up for an appointment on June 11th from 5pm to 8pm. Well the technician never showed up and never called.

I called to find out what happened and was informed that they double book the techncians at times. Another appointment was set up for a week later however an account manager contacted me and informed me that they were going to get me an appointment sooner because my home was broken into and someone should contact me within 12 hours to set that appointment up, well no one called. I emailed that account manager informing him of this again he said another 12 hours someone will contact me and again, no one did. I decided to cancel because of all the problems.

I talked with a Celeste Jill Atkinson with Vivint who informed me that I an liable for the contract at which time I explained I didn't feel i was because Vivint failed to protect my home at which time she informed me they did, when my alarm went off they contacted the police department that the alarm went off. I got a copy of the calls for service from my local police department and never once did vivint call the police department the only phone call they recieved was from me when I went home and found my home broken into.

In my contract it stated Vivint would have a security/guard company who would respond to the alarms prior to calling the police department however Celeste Jill Atkinson told me that Vivint did not have a security/guard company they only called the authorities which they did not because I was the one who notified the police department.

I called today to make sure my service was cancelled only to find out the legal department said my service cannot be cancelled, eventhough I no longer have the Vivint system in my home. If Vivint was monitoring my system like they agreed to do in the contract they should have called me when the new company I am with disconnected their system I never once got a phone call stating my system was tampered with which proves to me that they do not monitor the systems as stated in their contract.

Vivint Reply:
Vivint thanks this customer for their review and appreciates the opportunity to respond. According to our records, Vivint followed proper protocol on the night of the break-in. Vivint’s monitoring station notified the guard service in Ms. Smith’s neighborhood who then went to her home. The guard service determined that the event was a false alarm and therefore the authorities were not informed of the break-in until Ms. Smith returned home and called. As such, Vivint performed as prescribed in Ms. Smith’s agreement. We are sorry for any inconvenience caused in the weeks after the incident in getting a technician out to the home to install the new motion detector. It should be noted that this performance is not typical and when there is a break-in to a customer’s home, we send a technician out within 24 hours of being notified to make sure that the system is ok and upgrade any security desired. Vivint monitors when systems are disconnected and has not received signals since 6/18/14. Vivint received a panel tamper alert at around 1:45pm on 6/18/14 at which point we attempted to contact Ms. Smith but were unsuccessful. Her video monitoring has also been active during this time as well. In order to make up for any inconvenience to Ms. Smith, we would like to offer her 1 month of free service. We ask that Ms. Smith call us at 800-216-5232 to set up an appointment for the reinstallation of her system.
View full review
Loss:
$2500
Antania Gcc
map-marker Philadelphia, Pennsylvania

Vivint - Installation Review from Philadelphia, Pennsylvania

Made contract with Vivint a week and a half ago. Technicians did not have any key fobs during installation but text salesman to bring them on the next day.

But to no avail. We have been calling customer service only to be getting broken promises and excuses about someone coming with the key fobs and no one shows up with no curiosity call. But when we call the company, it is told that he can not be reached because he has no form of communication.

Really?! This is beyond ridiculous and we just about ready to cancel the whole service.

Vivint Reply:
Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite them to contact us at 800-216-5232 or to chat in at vivint.com.
View full review
Anonymous
map-marker Austin, Texas

Does not work, long term contract, false info

Please learn from my mistake. I made a mistake by having the Vivint system installed.

The rep told me that I could recoup a significant portion of my monthly fee in insurance savings. I saved fifty cents ...a year. I was told that utility bills would decrease. That didnt happen.

The cameras work sometimes, the thermostat will sometimes go to 60 degrees, the system commonly has a yellow system alert light, we had to remove both receptacles that control our lights as the sparodically flashed, and we had to remove three motion detectors over a year period as they constantly put out a folse alarm.

Oh, and better yet, I just found out that if we move and we cannot use the system.....we still have to stay in our contract.

I have three neighbors that were also sold on vivint and all three regret thier decision and we have passed along our issues to our neighborhood.

There are better companies, with cheaper prices that work without 5 year contracts. You will regret signing with Vivint if you do.

Vivint Reply:
Vivint thanks this customer for their review and appreciates the opportunity to respond. In the event that any equipment malfunctions, we request that the customer contact us to make any repairs that are needed either over the phone or that they work with us to schedule a technician to come to their home to make the necessary repairs. We can be reached 24/7 at 800-216-5232 or via chat M-F 7am-8pm MST at vivint.com. We also acknowledge the need for customers to cancel service at their old residence when they move and as such, have several options available to them. Customers can move their service with them to their new home or they can transfer service to another person who will assume responsibility for the system. To take advantage of these options, we again request that customers call us at the number mentioned above.
View full review
1 comment
Guest

Can you explain why you can't take it with you to your next house? We were told we would be able to. Thanks!

Anonymous
map-marker Doylestown, Pennsylvania

Vivint - Contract Review from Doylestown, Pennsylvania

Long story short. I was only suppose to be a secondary name on the vivint account that way I could talk to vivint if the alarm went off.

My friend signed the contract but her credit was not good enough. You guys took it upon yourself to run my credit and make me the account holder without my permission. You guys ran my credit without my consent. That is considered FRAUD.

I never signed a contract. I never gave you guys any of my information. I never gave you guys my ssn. I was not even present whenever the original contract was signed.

I want you guys to cancel the contract that I never signed.You guys cannot take it upon yourselves to run my credit because the original person signing the contract credit did not get approved. This is considered FRAUD on your behalf. I have been trying to cancel the contract for over 4 months(feb 2014) but you guys are trying to make me liable for the contract. Whenever I never signed one.

You guys want me to get my name removed off of an account that would not exist if my credit was not checked illegally. I would like help with this situation.

If I cannot get the help I need. I will have to make this a legal matter.

Vivint Reply:
Vivint thanks this customer for bringing their concerns to our attention. Upon review of the account, Josh’s name has already been removed from the account and Lacy Hosier is listed as the primary account holder. Josh is listed as a contact for the account. If desired, we can send a credit check dispute letter to the correct agency in order to attempt to repair any hits that should not have been made. Please let us know if you would like that to be sent. If you have any further concerns, please contact us at 800-216-5232.

Thank you.
View full review
Anonymous
map-marker Tifton, Georgia

Vivint - Damage to walls

This is my first home security and it was not a very plesant experience with Vivint. First I was not told it was a contract, second I had to have the pannel moved twice.

The first time they moved the pannel I was charged a fee, not to mention that the pannel was not on I never received one call from Vivint concerning the monitor being inactive for almost two weeks. So I was just wondering if someone breaks in your home while your still there and decides to break the pannel or unplug it and the security system that you pay for every month does not respond with somekind of help or even a simple phone call? Whats the use? Oh and you call and complain and they just tell you that next time that happens to call them and if you survive the attack they will send some one out to your house by appointment because thier office is somewhere out in Utah and charge another fee.

Yeah while thier workers are posting funny videos on UTUBE. Another thing if you think the sevice stinks and want to cancle service they charge $700.00 fee and send an email to them explaining why you don't want their service any more and they still have the nerve to offer you 4 extra months for free instead of just offering me a early cancelation discount. Just the thought of having to call them stresses me out because when you call to pay thier bill they answer in a heartbeat, but when you call to complain or cancel services it take for ever for them to answer. Thats not all I have many more complaints but I don't want to bore every one.

In conclusion they are not a very understanding company. I feel like Vivint just wanted to lock me into their contract.

Vivint Reply:
Vivint thanks Jessica for bringing all of these issues to its attention. We wish to resolve them to the best of our abilities and ensure that you have a working service that you are satisfied with. When your equipment malfunctions or is otherwise inoperative, we request that you call us to inform us of the malfunction so that we can resolve the issues. If we are unable to resolve the issues over the phone, there is a standard $49 trip fee that is assessed when a technician is deployed to your home. This fee can be waived if you are in the first 120 days of your service or if you need a return appointment for the same issue within 60 days. If needed, this fee can be waived on case by case basis. In order to ensure that you receive the best service possible, we will waive this $49 trip fee to send a technician to your home to make sure that everything is in working order. Please call us at 800-216-5232 to schedule an appointment if your equipment is still not working. If you have any further issues or concerns, you can reach us 24/7 at the number listed above, or you can chat in at vivint.com.
View full review
Loss:
$800
Anonymous
map-marker Brandon, Florida

Vivint Victim

I was very clear with the Vivint salesman; I wanted to be billed directly. I did not want this company to have access to any of my accounts. He assured me that would be the case. In early June of 2012, I signed a 42 month contract.

Within 10 days of installation, the siren went off. It was a false alarm, but I needed to run home to deactivate it.

Shortly thereafter, I received a letter dated June 16, 2012. It stated that the credit card I used for the deposit would be directly billed by Vivint. I complained. “It is the way”, Vivint responded. I demanded an end to the contract. They responded, once I paid the 3.5 year cost, would they agree to an early termination.

A couple of weeks later, the siren went off again. Once again I had to leave my job. Once again it was a false signal. Once again the police advised me that I will be charged if they responded a third time to a false alarm. Once again I complained to Vivint and demanded an end to the contract. Once again I was told that until the contract was paid in full, it will remain in effect. However, until they sent a technician, I should not arm the alarm. The equipment was found to be faulty and had to be replaced.

In September 2013, I got our first low battery signal. Though I replaced the batteries, the beeps continued. The Vivint agent who worked with me finally agreed to send a new sensor, showed me how to by-pass the sensor and once again advised me not to arm the system until the new sensor was installed. The piece that arrived was very different from the original sensor and I could not get the panel to recognize it. A month later I got a 2nd low battery signal. Once again, the panel did not register that fresh batteries had been inserted and I ended up by-passing that sensor as well.

It is now May of 2014. For 8 months I avoided the frustration of calling Vivint by not arming the alarm I was still paying for. That peace came to an abrupt end Sunday, May 4 around 9AM. The panel started beeping again, low battery signal. This time the by-pass procedure did not work. Six hours later, 5 calls to Vivint later, the beeping continued. Finally, I disconnected the system from all power sources.

Once again I want out, once again Vivint says buy me out.

In the almost 60 years of my life, I have never encountered a more despicable company.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. Before Vivint installs a system in a potential customers home they are required to complete a survey over the phone where our Data Entry department goes over all of the information regarding the account and the agreed upon length of the agreement. Once the survey is completed Vivint will install a system in the customer’s home. In the event the customer is wanting to cancel the agreement before the original term is completed the customer will have the option of either paying off the remaining balance on the agreement, or they can transfer the agreement and the system to another party who will continue to pay out the remaining portion of the term. In the event that the equipment installed in the home is faulty Vivint will replace the faulty sensor under warranty. Should the customer wish to have one of Vivint’s field service professionals come to the home instead of installing the new equipment themselves than we will arrange a date for the service to take place.
View full review
Loss:
$2700
Venancio Trp
map-marker Columbus, Georgia

Vivint lies to military families

Got told repeatedly by vivint that contract could be canceled with military orders. Now that im being medically retired they are telling me i can't cancel even though they told me that if this happened it would be no problem.

Not only am i dealing with getting out of the military after 10 years and being injured in the iraq, and having to move my family, now ill be paying 50 bucks each month till 2016. We have sent in a copy of my orders and a letter from where im moving stating they already having a security system just liked they asked and they are telling us it is still being denied.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We understand that sometimes our customers move. In the event that one of our customers is in the military and is moving either overseas or into military housing under military orders we have a special department that reviews the move orders and decides if an account qualifies for cancellation of the agreement. In the event that a Vivint customer is being discharged from the military and becoming a private citizen they have the ability to move the system to where ever they decide to live and would not be eligible for special cancellation. Should this customer have any further questions concerning this decision, they are encouraged to contact our award-winning Customer Loyalty team. We are available 24-hours a day, 7-days a week at 800-216-5322.
View full review
Nishi Ige

Extremely poor customer service.

I signed a contract on a Friday evening with the knowledge I could cancel if not pleased for any reason by midnight Wednesday for a full refund. .

I was overcharged by $70 and after having unsatisfactory results calling customer service (hung up on) I called and canceled. I was instructed to fax ,mail or email my cancelation form.I faxed and emailed it... I was called Monday by a representative verifying my cancelation and refund. I was refunded the over charge but I have not been refunded the other $173 so I call and am told the refund has not even been initiated.

I had called 3x checking on the status and was told it was done previously.

It has been infuriating deaing with Vivint. They are quick to tell you how committed they are to taking care of you but their actions say otherwise.

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We understand that not every product fits every lifestyle and we apologize for any inconvenience or frustration caused on our behalf. Our records reflect that this customer's refund is currently being processed- we are working closely with our accounting team to ensure that this is completed in a timely fashion. Should this customer experience any excessive delay, they are encouraged to contact our award-winning Customer Care team. We are available 24-hours a day, 7-days a week at 800-216-5322.
View full review
Priscilla Levister

BEWARE OF VIVINT!!

I DO NOT TRUST VIVINT AT ALL!!! They dupped me into signing an additional 36 month contract when I thought I was signing off on a technician. I want to cancel and they told me that I had to to email them a cancellation notice 30 days before the cancellation and I asked them if they would send me an email confirmation and they said NO. I had to call to see if they received the email. I get texts and emails from every company and service I use but NOT from Vivint. That is so they can say they didn't get it or sign me up for another 36 months contact. Their monitoring services is WAY TOO HIGH. I will give this review on every site I can think of.The customer service reps are not helpful at all! The actual service is good but I really don't like the company. I have been with them for 6 years not by my own choosing and can't wait for my contract to be up!!! They kept trying to sell me other services when I wanted to cancel and said they can take my monitoring fee down to $44.99 when they were unaware that I was looking at my account online and my monitoring fee was actually $44.99. Trying to dupe me AGAIN! Ugh! I CAN'T STAND THAT COMPANY!! BEWARE OF VIVINT!!I have had the same things happen to me that every one of these complaints have.

convert youtube videos

Vivint Reply:
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. We strive to ensure each interaction with our company is a positive one and our records reflect that this customer’s issues have been rectified since the filing of this complaint. Should any additional questions or concerns arise, our award-winning Customer Care team is available 24-hours a day, 7-days a week at 800-216-5232.
View full review
Loss:
$3000
Hadassah Pur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Vivint - SPAM TEXTING

My ex-roommate is a customer of VIVINT and added my phone number to the account. We were only roommates for less than 30 days.

When I left due to his alcoholism, I told him repeatedly to take me off of the account text messaging list. He refused. I've contacted VIVINT dozens of times over the last several months and they have refused to take me off of their text messaging lists and also refuse to let me speak to their supervisors. VIVINT has made me increase my work phone's texts which has cost me about $28 a month over the last six months.

Not a great deal of money however, the fact that I get 6-60 text messages a day on my WORK PHONE is inexcusable. This company is all about their bottom line. I also get their advertising texts as well as the notification texts. After speaking to their customer service they said it was a privacy thing why they couldn't take my number out of their system.

Whose privacy are they concerned about? Certainly not mine our yours!

Vivint Reply:
Vivint thanks this individual for taking the time to file a complaint with PissedConsumer. For security reasons, corporate personnel are unable to alter the notification settings of customer accounts. The aforementioned notification preferences are set online through Go!Control Web Access and Customer Care Professionals are only able to access a read-only version of this website. We encourage "cheferickeith" to send their previous address and the name of their former roommate to vivintfb@vivint.com so we can look into this further.
View full review
Loss:
$168
Shaima Nsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Killeen, Texas

The guy Ethan Rasmussen-LIED

My husband was deploying to Afghanistan ,shortly before that ,the guy from Utah Ethan Rasmussen showed up and try to convince us .HE PROMISED US WHEN MY HUSBAND GETS BACK WE CAN CANCEL CONTRACT ALSO HE PROMISED THAT IF WE DECIDE TO KEEP IT AFTER HIS DEPLOYMENT and WE ARE PCS WE AUTOMATICALLY GET OUT OF CONTRACT.I called after he got back from Afghanistan his number didn't work,i was told there was survey after installation and i said in it that the agent didn't promise anything.The installation was taking place 10 pm ,i have a 3 kids ,and husband who was about to get deployed ,heck i don't even remember taking that survey .I have to watch the people who install the system because they are really mess up my electric outlet ,drilling walls and making holes .The survey should be in writing so i can seat and read!anyway there is nothing i can do andVivint telling me they train they agents good.Sure they do!!!

Vivint Reply:
Vivint thanks this customer for their feedback, and for taking the time to share their experience with PissedConsumer. Before any customer enters into an agreement with Vivint, and prior to the installation of any equipment, the customer must complete a telephonic Pre-Installation Survey with Vivint’s Data Entry Department. If a customer does not pass the Pre-Installation Survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. We make a conscious effort to accommodate the needs of military members and their families, each situation is reviewed on an account-by-account basis. This customer is encouraged to contact our award winning Customer Care team, they are available 24/7 at 800-216-5232.
View full review
Loss:
$1000