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1 comment
1.7
Details
Notified Vivint to cancel. No longer under contract, but indicate I will still need to pay for another month. They claim they have liability even after notice and my disconnecting their ability to monitor. Scam, another way to get another months $. Stay away from them.
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ContemplativePython959
#1665321

They have done the same thing to us. We cancelled our contract August 2018 and paid them the agreed amount of money they required to cancel. We kept our part of the agreement....

Author
Review #1480237 is a subjective opinion of poster.
0 comments

Vivint - Lied to about canceling

1.0
Details
I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
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Reason of review
Return, Exchange or Cancellation Policy
Review #1479438 is a subjective opinion of poster.
0 comments
1.0
Details
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
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Author
Reason of review
Poor customer service
Loss
$200
Review #1471534 is a subjective opinion of poster.
0 comments

Vivint - Bad, bad, bad - Buyer Beware

1.0
Details
I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
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Author
Cons
  • Being deceived about their product
  • Installation
  • Refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$750
Preferred solution
Full refund
Review #1467931 is a subjective opinion of poster.
0 comments
1.0
Details
So, out of the blue our smoke detector starts doing the “low battery” chirp. So I replaced the batteries, but it continued to blink yellow and chirp as if there was a low battery. So I grab three more brand new AAA batteries and try again...same thing, still chirping....
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Review #1455728 is a subjective opinion of poster.
0 comments
1.0
Details
The absolute worst decision I made in my 40 years on this planet was answering the door 6 years ago when a young, pushy salesman came knocking. 6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most...
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Author
Reason of review
Poor customer service
Loss
$1200
Preferred solution
remove debt from my credit report
Review #1455240 is a subjective opinion of poster.
0 comments

Vivint - Poor product and delivery

DO NOT buy from this company. Their products goes faulty in 4 months after purchase and you can not get a replacement . You pay for over night delivery and it doesn't show up. I am going on 5days with no replacement . I have called the company 4 days in a row just to be placated by scripted phone help. Their so called trained phone help are inept and have no idea of troubleshooting, and following through with resolution for the paying customer. I now know why BEST BUY will no longer have a business relationship with them. POOR, POOR in every aspect. BURN YOUR MONEY instead..... DO not be inconvenienced and dismissed. STAY CLEAR OF this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Author
Reason of review
Poor customer service
Loss
$160
Preferred solution
Deliver product or service ordered
Review #1452474 is a subjective opinion of poster.
0 comments

Vivint - Worst company

1.0
Details
I got the system in 2016. After 4 months I got new doors which I told them where on order. They never came back to put the equipment back on. I stopped paying for it..after two years they came to my door to fix the problem.started a new contract...they turned the old one over to collections..started the new acct with an address that didn't exist .Worst company.Do not get this product. They told me it is up to the collection agency...the collection agency told me it is up to Vivent..
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Author
Cons
  • Lying about terms of service
Review #1452169 is a subjective opinion of poster.
0 comments
2.1
Details
I am fortunate to be employed in the electronic security industry and have been exposed to numerous intrusion and video systems and monitoring companies. Vivint is absolutely one of the worst companies I have ever been associated with. The system has completely fallen...
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Author
Pros
  • System was great in the beginning
Cons
  • Reliability of system
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Terminate the monitoring contract since the equipment is associated with a third party
Tags
Review #1451399 is a subjective opinion of poster.
0 comments

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Reason of review
Bad quality
Review #1440575 is a subjective opinion of poster.