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1.6
Details
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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Review
#1515372 Review #1515372 is a subjective opinion of poster.
Cons
  • I needed to look back at some clips
Reason of review
Pricing issue
Preferred solution
Price reduction

Vivint - I refuse to pay to cancel service.

1.3
Details
Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
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Review
#1498494 Review #1498494 is a subjective opinion of poster.
1.0
Details
Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem. The wait on the telephone waits are ridiculously horrible. This system, the cost, service, horrible customer representatives. This is...
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Review
#1495477 Review #1495477 is a subjective opinion of poster.
Pros
  • Cant even remember
Cons
  • Wrongful promises and commitments
  • Told to repair wiring on equipment
  • Would not send technicians to make repairs
Reason of review
Not as described/ advertised
Loss
$3600
Preferred solution
cancel policy with no cancellation fee.
Tags
  • Vivint Poor Service
1.3
Details
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
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Review
#1487471 Review #1487471 is a subjective opinion of poster.
Cons
  • Being deceived about their product
  • Extremly unethical practices
  • Snooty cs agents
Reason of review
Not as described/ advertised
Preferred solution
Remove from my credit reports
Tags
  • Unprofessional
  • Vivint FALSE STATEMENTS
  • Misrepresenting

Vivint - Camera issues

1.0
Details
We have had issues with this system since it was installed. Have had to spend hours rebooting and resetting on our own. Called last week with issues again and was told Vivint was having issues and they would get back with me. After another week and no reply I called again and he said they are still having issues. I asked if I could cancel out of this contract since the system did not work and he said only if I paid the 5 year contract off. Is this fair to do to senior citizens. Sounds like they are taking advantage of elderly. Why should we have to pay for something that doesn’t work. This over priced system is definitely not worth anyone’s time or money in my opinion.
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Review
#1487196 Review #1487196 is a subjective opinion of poster.
Cons
  • Money grabbers
  • Sad
Reason of review
Bad quality
Preferred solution
Out of this contract
1.7
Details
Notified Vivint to cancel. No longer under contract, but indicate I will still need to pay for another month. They claim they have liability even after notice and my disconnecting their ability to monitor. Scam, another way to get another months $. Stay away from them.
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1 comment
ContemplativePython959
#1665321

They have done the same thing to us. We cancelled our contract August 2018 and paid them the agreed amount of money they required to cancel. We kept our part of the agreement....

Review
#1480237 Review #1480237 is a subjective opinion of poster.

Vivint - Lied to about canceling

1.0
Details
I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
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Review
#1479438 Review #1479438 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
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Review
#1471534 Review #1471534 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200

Vivint - Bad, bad, bad - Buyer Beware

1.0
Details
I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
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Review
#1467931 Review #1467931 is a subjective opinion of poster.
Cons
  • Customer service
  • Installation
  • Being deceived about their product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$750
Preferred solution
Full refund
1.0
Details
So, out of the blue our smoke detector starts doing the “low battery” chirp. So I replaced the batteries, but it continued to blink yellow and chirp as if there was a low battery. So I grab three more brand new AAA batteries and try again...same thing, still chirping....
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Review
#1455728 Review #1455728 is a subjective opinion of poster.