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Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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1.8
I didn't like
  • Products
  • No integrity
  • Cancellation policies
#1439638

Vivint - Failure To Disclose Information

On 12/26/18, I inquired about their Security from Brandon in Sales. In my interaction, he gave 3 -4 different prices and added other items, never payment info, never told me about deposit. He did not tell me if the system is contractual otherthe equipment. Ran my credit before I gave him permission. He made me very uncomfortable. Trusting the information he provided then I questioned the honesty of the company.
#1435001
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Have had several problems with the doorbell camera. None of their self diagnosis procedures work. After spending over a hour in a online chat with Vivint, made an appointment for service. After waiting the time for the 4 hour window for the service call, called Vivint,...
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1.4
I didn't like
  • Service and pricing misrepresentation
  • Misrepresentation of service
#1417857

The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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2.9
#1410245
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
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1.0
I didn't like
  • Pushy door to door salesman
#1409732
Our names Anthony Pam Brown On November 20 th 2018 we were at sams club.When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free...
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Anonymous
Anonymous

I had just as negative misrepresentation as you

1.0
I didn't like
  • Being deceived about their product
#1404803
Fell for a Vivint door to door sales pitch, he said they would buy us out of ADT contract we were currently in, he said Vivint would only be $22 per month. We agreed, thinking he was telling the truth, the technician came an hour later to install main keypad, it was...
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1.0
#1402622

Vivint - Want to file law suit against them

Monitor was not on at all time was broke into more times care to say. Was told that cameras would be on 24-7only to find out not so. WAS ON 2 CRUISES BROKE INTO WHILE GONE SYSTEM WAS OFF .. LOTS STOLEN BROKE. POLICE ACTED TREATED ME LIKE WAS CRAZY.
#1399192
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In July of 2016, a Vivint salesperson came to my door telling me about how Vivint was the top company for offering home security. The package he offered included three cameras, doorbell camera, two exterior cameras, wifi thermostat, and an Alexa tower. The salesperson...
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#1398819
Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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1.0
I didn't like
  • High pressure sales when canceling
#1394962