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New Reviewer

Lack of System Support

I have been having recurrent problems with my system and am having zero luck at getting support to resolve the ongoing issues. I made my displeasure quite clear in a support experience survey. I received an email from a "supervisor" expressing her concern for the assessment I provided and who said she wanted to discuss the situation with me. It appears she has no interest in dealing with my concerns as she has now missed two arranged chat times. I have the patience of Job nut the lack of viable support from Vivint is wearing very thin. My feeling is that they only "express" their concern but really don't give a damn. A particularly annoying situation is the fact the company has farmed out their support to another country whose citizens are only Spanish speaking who can communicate in slightly passable English (terribly frustrating). The "service" representatives only deal with customers using a scripted approach (I am "____ " and who do I have the pleasure of speaking with today, etc., etc.). Everyone I have spoken with has only a passable knowledge of English and on two instances lately, I have been put on hold, ony to lose the line within a minute afterwards. If Viviny wants to improve, they should ask if we ant to speak in English (1) or Spanish (2) if they are only going to provide reps who are Spanish speaking. I do not speak Spanish but, if the offered French, I would be fine with it and maybe I could get things resolved! I would just like Vivint to have a policy whereby if a customer wants service in English, they get service in English. For some time now I have been offered help by company reps named Ramirez and Valenzuela who never get back to me, so Viving is paying lip service to its customers by offering "support" when none is ultimately forthcoming! I don't like wasting my time.

User's recommendation: Stay away from Vivint if you expect good service.

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ID
#2256420 Review #2256420 is a subjective opinion of poster.
Location
Lethbridge, Alberta
Preferred solution
Let the company propose a solution

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New Reviewer
A sales rep visited my home in Aug. and Sept. so in Sept. I sat and listened to his information filled the Paperwork out until it got to the part where he wanted to run a credit check on me, then I declined because no one has don that before, besides I already have...
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ID
#2235320 Review #2235320 is a subjective opinion of poster.
Cons
  • Transparency
Preferred solution
Remove the credit request from Equifax on my brother and myself and send proof.

Corporate

I put in numerous phone calls I've been back and forth with emails with a gentleman I just emailed them yesterday again waiting on a response back I told them I want this system removed from my home I want my money back and my name taken off of the loan that they put me on again the details why I wanted to remove and like I said just waiting on a response back
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ID
#2226910 Review #2226910 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

Vivint Security Gives Misleading Information to sign you up and then you are stuck with a big bill

Update by user Oct 12, 2020

Absolutely no resolve and told sorry you have to pay you were given wrong informaiton.

Original review posted by user Oct 12, 2020
Do Not whatever you do sign up to get this companies security system they send technicians that over sell you, a system you do not need and do not take responsibility for their employees misleading you. The guy came to my house I just wanted a simple system as my home was on the market there was a for sale sign on the lawn I made it very clear I was moving to an apartment. That being said yes I was foolish for believing him when he told me I could pass it on to the new home owners only what he did not tell me was I would have to pay the equipment off first. Then I end up getting stuck with a $1900.00 bill. Then they have someone come to my apartment who told me there is no way they can install the system and that they would take it back. Then this morning I call and they tell me that was bad information and not true. I do not usually spend time writing bad reviews but this company is a rip off and not transparent in their information they will misinform you and over sell you and take responsibility for sending people out on their behalf that are not honest.

User's recommendation: Stay AwaY.

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ID
#2222872 Review #2222872 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Cancellation policy and contract length
  • Snooty cs agents
  • Money grabbers
Loss
$1900
Preferred solution
Let the company propose a solution

Corporate

Had damage to my home during install took alot to get it resolved many phone calls and many disconnects. Want it removed from my home and no one has a number for corporate office. Always a run around. Will try again tomorrow since I have a job and life and dont revolve around trying to get this resolved. Vivint is horrible and I dont get answers quick I'll take further actions.

User's recommendation: Stay away.

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ID
#2214567 Review #2214567 is a subjective opinion of poster.
Location
Highland, Indiana

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New Reviewer

Terrible Service - Forced Contracts - Taking Advantage of Seniors

These folks are con artists and thieves as far as i am concerned - my mother contracted with them based on the fear that they pushed and then kept upping her terms and would not let her cancel. She is 98 years old, can't hear and their service does not provide the fall awareness or other alerts and communications for someone her age etc. Not being able to cancel, getting pushed into another multi-year contract with fast talking and selling her something that required internet which she doesn't even have in her home. *** she can barely answer the phone. These guys should be taken to court for a class action and put them in their place. AWFUL Company

User's recommendation: Stay Away - don't sign and definitely don't give them your card or bank info.

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1 comment
#1940815

They did the same to me, I span over 2 hours trying to tell them I don"t sign the contract extension. They don"t care about you just want money. Stay away with them.

ID
#2201642 Review #2201642 is a subjective opinion of poster.
Pros
  • Looks pretty
Cons
  • Contract terms over sold thieves
Loss
$450
Preferred solution
Let the company propose a solution
New Reviewer

I was taken advantage of!!!

Your salesperson Johnny Dykster 801-391-**** stating that the item was free and just paid for the monitor system. Which was a lie because I receive a bill from Fortiva Retail Credit for $1,236.00 for the equipment.
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ID
#2195109 Review #2195109 is a subjective opinion of poster.
Product
Vivint Account
Loss
$1
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

We've got your money, now go away!

I've been a Vivint customer for over 10 years. During the early days while my system was working properly they were great to deal with. After 6 years however, my system started needing service but since I live in an area without a full time Vivint tech, service calls have not been timely and as a result, my system has been down more time than it has been working. Back in spring 2018, the loyalty team authorized a free upgrade of my equipment as compensation for the recurring issues. Over 2 years on however, this still has not happened. Moreover, they advised me that they have not been able to access or monitor my home in over a year and a half but have still been charging my credit card every month. They have apologized for this oversight and have advised that a refund will be processed but that promise too has gone unfulfilled. Repeated calls to the loyalty team culminate with a promise to call me back once they have more information but those promises are unfulfilled as well. Conclusion, Vivint can be a descent home security option if you live in an area with a service technician. Be sure to ask specifically about this before hiring them to "protect your home and family" (their words not mine). They're also big enough to know that they've got more resources than you have so if you have a problem with them, they've already got your money so just go away!

User's recommendation: Make sure they have a service tech based in your area and don't ever take them at their word.

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ID
#2194316 Review #2194316 is a subjective opinion of poster.
Pros
  • Good system when its working
Cons
  • Do not follow through with their promises
Loss
$1600
Preferred solution
The opportunity for a solution has passed. I'm remised that my money is gone so I'm warning other of my plight.

Vivint Hard Inquiry without Permission

Vivint ran a hard inquiry on my credit and I never spoke with them or authorized the hard inquiry. I have disputed the hard inquiry with the relevant credit agencies and will NEVER trust this company for anything.

User's recommendation: Check Your Credit Reports Regularly.

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ID
#2194014 Review #2194014 is a subjective opinion of poster.
Location
Nottingham, Maryland

THE PERSON THAT WORK THERE

Vivint - THE PERSON THAT WORK THERE
THE PERSON WORKING THERE IS A SCAM AND THEY TRY TO GET MONEY FROM A CREDIT CARD AND I DO NOT USE THEM KIND OF CARD ARE GIVE THE NUMBER OUT FOR THEM MY MONEY IS SEND BY CHECK TO THE COMPANY ON THE 3TH OF THE MONTH THANK YOU .

User's recommendation: DO NOT CALL ME THANK YOU.

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ID
#2164963 Review #2164963 is a subjective opinion of poster.
Service
Vivint Customer Care

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Verified Reviewer
New Reviewer

To tell people, "DON'T DO IT!!!"

Vivint sucks. Their overall good reviews appear to be from magazines, and I have to believe that there was money being exchanged under the table. They SUCK! I canceled within the 72 hours and I keep getting billed. They keep telling me they are refunding me my money, and yet another month goes by. I have registered a complaint with BBB and a disputes with my bank.

User's recommendation: Run as far away as you can from Vivint.

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ID
#2148990 Review #2148990 is a subjective opinion of poster.
Pros
  • Despite the fact that the employees are full of it
Cons
  • Deceptive practices
  • Supervisor and his response
  • Poor troubleshooting ability
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Deceptive practices

The salesperson used deceptive practices to enter our home by telling us a specific state trooper referred us. Come to find out, by talking to the state trooper, this was not accurate and many others expressed to the trooper that his name was used as a referral. The Salesperson had us sign documents on his ipad and indicated he would email all of the costs and breakdown, which did not occur without many requests. I also told him we wanted to pay for the equipment in full and he insisted it was 0% interest and could be paid off at any time and indicated once paid, there was no contract, which does not appear to be true. I kept trying to cancel, within the 3 days ROR, however the salesperson said to contact him, not the 800# as he was faster to get items addressed. Many promises were made. The primary issue is deceptive sales practices, costs not disclosed, and getting assistance to resolve this. Vivint has been a nightmare. I have filed consumer complaints filed with the Utah BBB, Consumer Protection Agency and the OK Attorney General. I also emailed vivint legal with no response. Long wait times. We were told a higher level manager would call us at a specific time and date to find resolution. No call as scheduled. When we called in, we were on hold for well over an hour and no one knew who was to call. The sales people went from OK town to OK town and did not complete the proper city documents, even when told to do so. Judgements from other states and cities and other states are currently investigating Vivint.

User's recommendation: AVOID, Deceptive practices, avoid, avoid, avoid.

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ID
#2145010 Review #2145010 is a subjective opinion of poster.
Location
Provo, Utah
Service
Vivint Sales Manager
Cons
  • Are dishonest
  • Deceptive practices
  • Horrible customer service
Loss
$4000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Switch and Bait

I contacted Vivint a while ago to get monthly pricing. They called and texted everyday until I decided finally to call back the number they were calling from. I spoke at length to the rep and got pricing for monthly monitoring and equipment finance which was around $70 a month. I also inquired as to the cost if I purchased the equipment upfront. I was told (on a recored line) that there is a "significant equipment cost reduction if I paid up front instead of financing which made sense to me. He danced around a lot when I asked questions, but I got to a price of around $!!40.00 with a free doorbell camera and free installation, $31 a month monitoring. I gave a deposit on my CC and had an install appointment 1 hour later. That should have been the first red flag. The installer arrived and was very nice, looked at the areas for cameras etc, and gave me the truth: they cost was closer to $2500. He went outside to speak with his boss and I could hear some angry discussion. He came back and said the install was canceled. What a complete waste of my time and energy. I would encourage anyone getting pricing to document everything.

User's recommendation: beware.

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ID
#2139928 Review #2139928 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Vivint Security System
Pros
  • High end product
Cons
  • Switch and bait
  • Customer service
Loss
$31
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible customer service and billing issues

Vivint mistakenly charged our account twice in the same month for $1020 each time without consent or explanation total $2,040. Had to speak to 7 different Loyalty employees and after a month and a half I received my money back. They wouldn't credit my account on file or CC on file instead they sent a check. We have had 7 months on ongoing product issues and have to call Vivint 2 or 3 times a month so a tech can perform routine maintenance.

User's recommendation: Dont waist your time with Vivint!!! stick to a company that has been around for years like ADT. Vivint once was a solid company but has changed over the years. You have been warned!!!

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1 comment
#1926483

Even after my last posting the issue for my parents has still not been resolved. Emails, certified letters etc have been sent for cancelation.

They refuse to shut off service and stop billing.

Complaints have been sent to FTC, Consumer Complaints, etc. Next is to contact a media outlet for coverage about how they threaten and scare seniors.

ID
#2135202 Review #2135202 is a subjective opinion of poster.
Location
Calimesa, California
Loss
$1000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cancellation of service

Need to cancel service. After numerous attempts by phone in an attempt to eliminate service I have been unsuccessful. They are taking advantage of seniors transfer to numerous departments in attempt to wear you down and nothing gets done.
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1 comment
#1926481

They really are taking advantage of people . I'm in the process of cancelling service I only had for one day due to deceptive and misleading sales and billing practice by the company.

ID
#2134945 Review #2134945 is a subjective opinion of poster.
Location
Glendale, Arizona
Loss
$200
Preferred solution
cancelation