Unable to cancel account

We have been trying to cancel an account that was set up for my mother for over three months. VIVINT confirmed that the cancellation was processed but they continued to take the payments out of my mothers bank account. We are still waiting!DO They have terrible customer service. This i

User's recommendation: DO NOT USE THI SERVICE!!

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1 comment
#2029017

Did you notify your bank of this and let them know that you have cancelled service and that the bank should not honor the drafts

ID
#2608902 Review #2608902 is a subjective opinion of poster.
Location
Edmonton, Alberta
New Reviewer

Activation issues

Transferred 4 times then hung up on , what a joke!!!! Not happy at this second,and these are the ones monitoring your home

User's recommendation: Don’t ask for anything complicated.

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ID
#2596625 Review #2596625 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
I have had so many problems with Vivint customer service and tech support that I just cant stand it anymore. I dont feel like I can count on Vivint to protect me. Below are some of the worst experiences Ive had with Vivint.I wanted a panic button for my bedroom, so...
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ID
#2593603 Review #2593603 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Have an app that allows access from somewhere else
Cons
  • Not caring about your system problems
  • Terrible customer service
  • Being lied totold i cannot cancel
Preferred solution
Full refund

They will not cancell

I paid out the contract and they agreed to cancel the contract. But I still keep getting bills to pay more money. I have called them 4 times and the bills keep coming even after I paid them out. They keep saying they will cancel, but they never do.

User's recommendation: THey are a good company the software is great. But they are very expensive and way over priced.

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ID
#2585440 Review #2585440 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overall Eating of My Personal Experience with Vivant

Problems with key pad on 2 occasions--waited nearly an hour to speak with tech each time. Continuing problems yielded in-person service call. Fire alarm not connected correctly and was never working. Moved but monthly service changes continued despite verbal and written notice of move and intent to reconnect once established. Right hand doesn't know (or care) what left is doing.

User's recommendation: Do biz elsewhere. Rarely experienced such a poorly run operation.

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ID
#2583963 Review #2583963 is a subjective opinion of poster.
Pros
  • Equipment on a par with other service providers
Cons
  • Communication between departments - virtually non-existent
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Persistent charges after cancelation

Original review updated by user May 29, 2021
I cancelled the service and the company continues to bill. Does not honor the terms of the agreement.

User's recommendation: avoid at all costs unless you plan a lifetime commitment.

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ID
#2577708 Review #2577708 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Unethical
  • Not adhering to contracts
Loss
$80
Preferred solution
Cessation of false claim and cancel sending incorrect data to a collection agency.
New Reviewer

Frustrating!

I cannot get Citizens One to take out their equipment charge automatically out of my account! I've called 4 times now!

User's recommendation: Have only one payment!

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1 comment
#2093280

same thing going on here, they put it on my credit report 90 days late

ID
#2572941 Review #2572941 is a subjective opinion of poster.
Location
Hastings, Nebraska

Alarm not going off

Someone coming into my apartment. The alarm is not going off. Vivint cannot solve the problem and will not cancel the contract. The intruder comes in and puts spots on the carpet, furniture and clothes.
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ID
#2567375 Review #2567375 is a subjective opinion of poster.
Pros
  • System was great in the beginning
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Need a service technician to replace a door alarm

Need to replace the alarm holder on the doggie door it keeps falling off. I have attempted to replace without success.
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ID
#2565961 Review #2565961 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible customer service, terrible experience with equipment that does not work ever

Cameras don't come on. Unable to monitor my house away from home. Playback space monkey system does not work. Total junk. They have even admitted their equipment is not as nice as Costco cameras. And cost more.

User's recommendation: My recommendation is stay away from Vivint.

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ID
#2562311 Review #2562311 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Too many to list
Loss
$3
Preferred solution
Deliver product or service ordered

Rude salesperson

Salesman for Vivint came to door at 8:30 pm. When I very politely told I wasnt interested but thank you and have a nice evening he just stood there and stared at me. I again politely repeated myself and he snorted/scoffed at me and turned around mumbling who knows what as he walked away. I specifically will not purchase from Vivint after this.

User's recommendation: Vivint has rude salespeople.

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1 comment
#2014846

I agree!

ID
#2557529 Review #2557529 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Un-needed service

Moved to rural area June 2020. Called to cancel service, was told we were still under contract(?) no contact with them since 2016. Insisted that we still had 1 year for contract. Installed system in rented home with sensors on "3" doors and was told that it would be much less expensive and the monthly fee is approximately the same. Have never recd any registration info.

User's recommendation: Require proof of contract as they lie to keep you.

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1 comment
#2013217

Ddd

ID
#2528383 Review #2528383 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • All if it would of worked and been reliable
Cons
  • Preying on seniors
  • Misinformation
  • Customer service sucks
Loss
$491
Preferred solution
Let the company propose a solution

My front door lock had come loose and started to shift when it would lock I called to get someone to

I was told to do it myself because no one could come out because of COVID but they put it in during COVID I paid someone to correct at a cost of $79 for something that should have been free to me from this company
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ID
#2523516 Review #2523516 is a subjective opinion of poster.
Location
Kernersville, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

Weve been with Vivint for over a year and for the time weve been with them it has generally been a positive experience. But recently weve experienced our first customer service issue with Vivint and it has been quite an eye-opener. Weve been experiencing an issue with one of our cameras and this issue has shown Vivint customer service leaves a lot to be desired. Worse yet, while we previously thought we might want to stay long-term this experience is now making us think that maybe we should instead just cut our losses and leave. About a month or so ago the night vision on one of our cameras ceased working. I texted via the phone app with customer service. We walked through the usual steps, turning off and on, rebooting, pushing an update, none of which worked. Finally, the rep took my info down and said someone would be in touch. Okay, so far no big deal and pretty routine we thought. But two weeks pass with the problem still unresolved and with no contact and no updates from Vivint. I reached back out and texted two reps, who claimed their names were Carolina and Wilmer respectively. I started with Carolina first, but I quickly got the impression she wasnt quite understanding what I was saying. I started a new chat with Wilmer, who seemed to understand me a little better. Through chatting with them I found that their story had now changed a bit. Heres what I found out. It seems that the issue I and apparently others are experiencing was created by a recently released system update, that they were aware of the issue and we're working on it getting it resolved. But aside from that, they had nothing to offer as far as when the problem might be resolved. But wait, it gets better! Not only did they not know when the problem might be fixed but, unlike what I had been told just two weeks ago, when it was fixed they werent going to contact me after all when the issue was resolved. Apparently, their idea of customer service is for me to just keep checking my camera each day and when it worked I would then know that they had fixed the problem. Until then I just need to sit and wait and live with what apparently is a problem that they created. At one point Wilmer (or whatever the *** his real name is) said that the next update might fix it. But when asked he admitted he had no idea when that update might happen. As I mentioned previously when this update did happen they werent going to let me know that the update had been released nor were they going to follow up with me to see if the update had in fact fixed my problem. You would think that they would want to follow up with me, if for no other reason than to find out if the update they had released had actually fixed the problem! When I asked Wilmer how I would know that an update had been sent he said that if you see panel reboot itself you would know that it was being updated. Wow! Thats some crackerjack customer service there Wilmer! I guess he thinks I have nothing better to do than to sit around staring at my Vivint panel just waiting for heaven knows how long for an update to arrive that in the end might not even solve the problem I am experiencing. I gathered from the conversation that they were planning on just gathering information on various glitches and instead of patching them out individually they would instead try and fix them all with a one update release. I find this more than a little problematic. While its one thing for AAA game devs to issue updates to patch out game bugs and glitches, we're talking about home security here, not a freaking MMO! I find it appalling that a security company, particularly one with which I am paying a monthly fee to monitor, would take such a cavalier approach to its customer service, particularly since this was an issue that they themselves created. We ourselves have only been with them for a year and are still paying on the initially installed equipment, so they have us as something of a captive audience. Up until now that really didnt bother us. We were generally happy with the service and in fact were thinking once wed paid off the initial purchase we would upgrade the system with additional cameras. But in light of our recent experience, we decided to do some looking online into what others have said about Vivint. One review in particular definitely gave us pause and is making us reconsider whether we want to invest more into our Vivint system or maybe look into other options. In this other review a long-time customer who like us had recently received a software update (maybe the upgrade that jacked up his cameras was the same one that did ours) only to find out that like us after the update his cameras didnt fully work. But unlike us, his equipment is over six years old. When he complained about what they upgrade did their solution was that he needed to replace all of his cameras. Mind you that before the upgrade his cameras had been working just fine. It kind of makes me wonder if that is what they are going to say to us next, even though our equipment is only a year old. This sounds more than a little suspect to me and a great way for a company to induce their customers to spend money upgrading their equipment that prior to them performing their update were working just fine. To any of you who are considering purchasing a home security system I would suggest the following: 1)Do your homework and do not buy before you are ready 2)Compare the different systems as to what they offer and what people say about their service 3)Consider that you are signing a contract with a very, very brief cancellation period. 4)Look into what other companies offer in terms of upgrading their equipment, how much it costs, and who will bear the expense of upgrading. This is especially true if you plan on purchasing multiple cameras. 5)If this is going to be a long-term purchase please see how the company performs over the long term. If they havent been around that long maybe you should look elsewhere. I will definitely update this post as things progress.

User's recommendation: Do not buy from door to door salesmen! Do your homework first before signing on the dotted line.

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ID
#2520847 Review #2520847 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Harrassment

I threatened if they put a foot on my property I would have them arrested because they were told to stay off. Asked them to stop texting me and calling me. Apparently they use a 3rd party to do the harassment. There is no number for the corporate executive office - only 800 who is not who I want. Been horrible - thankfully I cancelled and the deposit did not even run through my account. I have emailed with someone who sent me the cancellation confirmation and she promised no one would show - I sent her the text messages I continued to receive. I block every number. Absolutely HORRIBLE and they Lie!

User's recommendation: DO NOT WASTE YOUR TIME.

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ID
#2516224 Review #2516224 is a subjective opinion of poster.