Vivint
Reviews and Complaints
VIVINT INC, PROVO UTAH BAD BUSINESS PRACTICE
THree years ago I had a home security system installed in the place I was renting. At that time the company was called APX.
Do to circumstances I had to move and could not transfer the system to my new place. I called APX and explained they told me sorry, I have to keep paying until my contract expires and they did not have a cancellation fee. I they inactivated the system and it has been like that for over two years. I called this past summer to find out when my last payment would be they told me in November 2012.
At that time they should have told me that if I wanted to cancel the service be sure to call back before (30 days before due date to cancel contract in writing). Nothing was said. Well it is December and I noticed that my account was debited by Vivint. I called to inquire why and I was told it was an automatic renewal and they did not have a written cancellation request on file.
I told them okay, to go ahead and cancel it now and refund my money. They told they could do neither. Because I did not cancel before November that I was in a contract for another year on an alarm system I had deactivated over 2 years ago! They told me to try and sell my contract on Craigslist!
I am appalled at the their business practice. He told me that all of this was in my contract, yes it maybe there but it was not explained in that manner and plus it was over three years ago. I am going to get legal advice.
This is so ridiculous. These predatory companies need to sued or penalized for these types of practices.
Vivint needs to stopped! door to door crooks
I contracted with vivint for a home security system. During the instillation I immediately knew I was in trouble.
They began hacking wires in my existing security system. They spliced and mismatched componets of my system with their products and within hours it was malfunctioning. The first thunderstorm set in to motion a series of nightmarish problems. The thermostat began turning on the emergency heat raising the temp to 85-95 degrees.
The fire alarm going off in the middle of the night. They have refused to cancel the contract and I have enlisted legal assistance.
They are billing me in full.
Vivint Home Security unable to cancel contract
We purchased ADT home security in 2007. In the meantime ADT security was changed to Vivint without our knowledge until we started receiving their bills. In May of this year I sent a written notice to discontinue my contract in June which was in accordance of my contract.
Since then, they continued to continue with the contract. I went ahead and paid up until September and decided enough was enough. I sent another written notice in Sept to tell them I no longer wanted the service. When I received another bill in October for the service for September and October I called to be told they would discontinue the service and waive the fees.
A few days later I received a reminder of the money due. I wrote a full page letter to the person signing the notice explaining to him that a notice was sent in May to discontinue the service and that I was not going to pay any further fees.
Another month later and the phone calls, harassment and bills just keep coming. No matter how many notices I write, no matter how many times I tell them I no longer want the service it continues. I want the harassment and the service to end.
We never get to speak with the same person every time and we get the same run around every time. After explaining to the first person, then we are transferred to accounting to where they are to follow up and take care of the problem just to be harassed some more and with no resolution.
Please help before I go ballistic!
VIVINT is dishonest, misleading and unreliable
Vivint sold me a system that they never installed; and the equipment they did install does not do what they said it would. They have promised for OVER TWO years to correct the problem and install adequate technology and and yet, hey have failed to followup, over and over and over.
It is amazing. Even a registered letter to the CEO does not produce any reaction. It is ignored! They have broken the contract, and made dozens of false and misleading promises.
I have withdrawn authorization to bill my credit card, registered mail and still, they continue to bill my credit card and keep my personal information.
A thoroughly unprofessional company, they are vultures. Beware.
VIVINT SUCKS!
I gave Vivint my banking information to take the monthly payments from my bank account, and for the 3rd time, they screwed me over! they take more money than what they say they would.
I had to cancel my pre-authorized payments with them because i don't trust them! Its so *** cus you can't cancel because you signed a contract, but they could *** over by taking whatever amount of money from you bank account without letting you know. BEWARE! Never give Vivint your banking information!
I am very angry at this company. they are like thieves!
Vivint fraud in texas
It's great to know I'm not the only one ripped off but can anyone tell me how I can F@&ing do somthing about it I want to report them to athorities. A door to door salesman wouldn't leave till I got the *** system from vivint.
Then the keyless door *** became loose and my front door wouldn't close. They want $199 to replace it. No less than a month into it the security panel stopped working and I called for help n they said a service guy would go fix it. It's been 6 months n they bill me every month for a disconnected panel.
P.S the charger to the panel shorted and melted my wall outlet almost set my home on fire.
But they still want there money. I just canceled my bank account so they would stop STEALING my money.
Vivnt Alarm Co.
A saleman came to the door asking me if I would like a "Free" upgrade to my ADT alarm system.
It was a wireless key pad and he said that it would cost me nothing to upgrade and that it was the same system. I made it quite clear that I didn't want to change my alarm co.
MY MISTAKE _ NEVER The Key pad was installed and my old system disarmed and then I was told the the Company was VIVNT, a company held by ADT.
I told them I didn't want the billing on a credit card, debit card or automatically withdrawn. I wanted a paper trail (call me old fashioned I don;t want some company messing with my money). I have been attempting for several months to set up payment through my bank and have been harassed beyond belief by this fly by night out fit called VIVNT. My bank is sending a check to cover the next two months and according to the bank the address they have is the one that is generated from the Company.
As soon as the CONTRACT has expired I want the key pad out of my house.
I have had nothing but problems with thin company. NO ONE WHO ATTEMPTS TO PAY THEIR BILLS SHOULD BE HARASSED THIS WAY>
Vivint
Please run from Vivint! There billing is horrendous! They have made multiple errors this year and refuse to take any of the responsibility for their errors.
The most recent -- we had another tech out to look at the system (note word: ANOTHER - very faulty system). I paid in FULL with a GOOD check. I get notice from my credit card that something unusual is going on. Well, it seems the billing department felt the tech was taking too long sending in the check so they treated our account as a delinquent account (yes, we were tagged as delinquent even though I paid in full at the time of service) and charged from the credit card.
I have 3 words for you - run, Run, RUN!!!
Vivant ripped me off
These people ripped me off!!!! They said I needed to cancel in writing.
I faxed it to them and then they told me I was responsible for all payments 30 days after getting my letter. I was charged for 2 months of service I never even received!! Then while trying to get my money back which I never did, the guy on the phone tried to sell me another contract and said he could give me a good deal on new equipment and would like to keep my business.
After they just stole $120 from me. They protected my home and stole money from my bank!!
New Vivent home alarm system customer very unsatisfied!!!
Company services are NO GOOD!!! Had Vivent new alarm system partially installed 10/5/12 (tech installed the door sensors then, but didn't install the door locks, as he had only black color ones in his truck and offered to order another color).
On 10/12 still no call from Vivent about the pending locks so I called and was told someone would install them on 10/17. That night the new alarm system went off alerting that the back door sensor was triggered, so made emergency call to Vivent and they said again no one could not come out before 10/17! Alarm just went off again tonight, one day later, and Vivent customer service again says they can't commit to sending someone out earlier than four days from now. They were quick to say however that I am locked into the contract even though the new alarm system is still not fully installed, and the portion that is installed has been malfunctioning for two days which is really unnerving.
Next step is to file complaint with BBB. Bad, bad, bad!!!
Vivant - Poor Customer Service- System not working
I am beyond frustrated with Vivint! I ordered a security and home automation package (plus tons of add ons) from Vivint via phone and a technician was scheduled to come out and do an install on Friday 10/5.
The tech gets here and says, "Oh no, this house is too big and this is way too much work; I don't have time today. You are going to have to reschedule." So the tech walks through the house and makes a bunch of notes and assures me that the notes will be passed off to the next tech who will be coming so that I don't have to do the walk through again. So I speak with Vivant to set up another appointment. The appointment was set for 10/10.
During that conversation, and the two others I had while confirming my appointment, each service representative assured me that the notes from the previous tech were in the file and that plenty of time was scheduled for the tech to complete the job. Again, 3 people assured me of this. Wednesday morning a tech shows up at 9am and says, "This is too much work, I have another appointment at 2 and can't get this all done." REALLY?!? I am sure you can imagine my frustration at this point.
AND he doesn't have any notes and I have to do the walk through again. So he gets on the phone with his boss trying to get another tech out to my house. That didn't work, so I called Vivint myself. After 2 phone calls with Vivint (each lasting 45 minutes) another tech was sent to my house.
These guys worked until 8:30 at night; so they were here for about 11 hours. At this point they were so ready to go home and things were forgotten. Mind you, these guys were very nice and did their best, but they hadn't taken a break or eaten in 11 hours. I did offer them snacks, but they were so polite.
The tech lost the keys to my doors, so I have no keys, which wouldn't be a problem if the automatic door locks worked, but they don't. The door locks don't show up on my iphone app or on the computer. So I had to call into Vivint agin to try and get the door locks working and get a key to my door. I spent an hour on the phone with Vivant and they couldn't figure out the problem, so they emailed someone and said it would be taken care of by the morning.
They also said they were going to get me an appointment so that someone could come out and make a key for my door. Well, who has the key? Is there someone out there walking around with keys to my house? This is unsettling!
Now I have an uneasy feeling, which is the exact opposite feeling I wanted when putting in a security system. Needless to say, my door locks still didn't work in the morning, so I called back in and spent another hour on the phone. I am now waiting for a phone call back to see if they can get anyone out here or fix my locks. At this point here are my outstanding issues: My door locks do not work from my phone or commuter, I have no keys to my doors, I am getting a low battery warning on all of my window sensors (about 20) which is causing my key pad to beep, the pan and tilt camera in my daughters room that worked last night does not work anymore, and the lighting in my house is all labeled incorrectly (ie.
it is labeled mater bedroom and it turns on the porch). Nothing is being done to help me! I have spent thousands of dollars and I am having so many issues!
A tech should be at my home right now fixing this. I am beyond frustrated and this is such an inconvenience to me!
Vivint - Vivent will not cancel
10/8 email address bounced, support@***.com
Spoke with vivent today to cancel my service. Contract was up exactly 6 days ago. Vivent tells me that because I live in Missouri and did not submit a cancellation note 30 days prior to the end of the contract that I have auto renewed for a year. The person I spoke with gave me some line about how being a safety service vivent could not shut down service and had to auto renew. I'm sure that lobbyist who helped make that rule, if it's legit, made a wad of cash.
Over a year ago we had to do away with a home phone line and cable tv to save money so the 'safety' service has effectively been off all that time.
I talked with vivent twice in the last year to try and cancel, they offered no options, but being a responsible person figured we'd just have to finish paying on the contract. I was never told to send in a cancellation notice.
Vivent expects me to pay $640 dollars more for a service we have not been using for over a year. Needless to say I am livid.
I will email the cancellation notice today but will give them no more money. I have already put a permanent stop payment on account.
Steamed in Missouri
Vivint takes theft to a new level
I subscribed to Vivint as a homeowner in Texas while stationed at Fort Hood. After receiving PCS (permanent change of station) orders to Fort Campbell KY I tried to cancel my service.
I have been trying to cancel it for 6 months, and had been reassured by their customer service rep last month that the matter was settled. My October payment came out of my bank account, just like all the rest.
I have been deployed to Afghanistan since the end of August which has increased the difficulty of trying to settle this matter substantially.
I would ask anyone considering doing business with Vivint to ask themselves: Do I want to give my money to a company that is more than happy to rip off a soldier sent to a war zone?
Moving ,service no longer needed
I am moving to an apartment and I no longer need the service.The person that will be renting my house can't afford the montly payment, she is a single parent.I have ask around trying to find someone to take the system over, they either have one or don't want one.Iam in a contract with Vivint.I am moving to an apartment because my husband and I have health issues that requires both of us to get off the steps and Vivint is giving me a hard time about the contract ,things do change in peoples lives and the time has come for the both of us. .
Vivint Sucks and the Salemen are LIARS!!!!
The salesman, Sam, was a bold-faced liar. He came up to us, my husband and I, claiming that he was NOT a salesman and that he wanted to give us a service COMPLETELY FREE, because our house is on the corner and it would beneficial to their sales.
He said all we had to do was agree to keep the sign in the yard for at least 3 1/2 years and we have a life time of free security. He kept saying "I know that it seems too good to be true, but it is real". Then he told us the techs would come the next day. Well they showed up at my door at 10pm and took an hour to install....IT WAS AFTER ALL THIS, that he drops the news that it would cost a whopping $68.99 a month for their service and we are bound to this for at LEAST 3 1/2 years.
What the *** happened to "Free"...these guys are full of it. Then to top it off, after I cancelled, they came to get their equipment but wouldn't put my old thermostats and panel back up. Talking about they couldn't be liable for any damage. Well you removed it, you should put it back how you found it.
Last but not least, they kept our old thermostat and took our appliance module. Like really...This whole process sucked. Let me not neglect to mention how it was *** on the phone with them trying to cancel.
It was like being force-fed your least favorite food. If you see a Vivint salesman, RUN FOR THE HILLS!!!!
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I have had the exact same problems with my thermostate. It also did it in the airconditioning setting.
It got down to 55 degrees and would shut off and up to 88 and wouldn't shut off. They have replaced it with two different thermostates. My electric bill has been extremely high! I now have the CT80 that recently kept short cycling with my dual heat system that uses a gas heat pump for emergency heat and electric heat.
It caused my heat blower to burn up. Had to call someone to fix that and vivnt didn't even bat an eye over this issue. I have removed their thermostate and replaced my original and am having no problems like I have had with their thermostates over the last 1 1/2!
I have had NUMEROUS other problems with there equipment starting not long after they installed it. Considering legal assistance as well, any suggestions?