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Scram

was told I pay for what I use but pay what I produce, an I still pay edison every month
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ID
#1581197 Review #1581197 is a subjective opinion of poster.
Location
Menifee, California

Illegally contacting thru texts messages

From number 615-581-**** I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
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ID
#1576631 Review #1576631 is a subjective opinion of poster.
Location
La Vergne, Tennessee
Product
Vivint Security System
New Reviewer

I AM HAVING PEOPLE CALLING

THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-**** NEED TO STOP CALLING THANK YOU .
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ID
#1575916 Review #1575916 is a subjective opinion of poster.
Location
Texarkana, Arkansas
Product
Vivint Security System
Pros
  • I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.
New Reviewer

Pissed off never been a customer

I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
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ID
#1573829 Review #1573829 is a subjective opinion of poster.
Location
Scurry, Texas
Product
Vivint Account
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!

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Verified Reviewer
New Reviewer

Door camera nothing but trouble.

Told that moving the panel would solve all my problems with the door bell. Now the doorbell still doesn't work properly. Now hole in wall where the panel was and a new hole in another wall where reinstalled.
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ID
#1572710 Review #1572710 is a subjective opinion of poster.
Location
San Antonio Northwest, Texas
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Door camera nothing but trouble.

Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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ID
#1572706 Review #1572706 is a subjective opinion of poster.
Location
San Antonio Northwest, Texas
Product
Vivint Security System
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Overpaying for my electric service

I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me .16 per kwh and LIPA is charging me about .10 per KWH. It is costing me more for my electric service than it would have if I just purchased it from LIPA. This is a scam...
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ID
#1559455 Review #1559455 is a subjective opinion of poster.
Location
Islip, New York
Cons
  • Paying more for my electric service
Reason of review
Pricing issue
Loss
$10
Preferred solution
Remove the solar panels from my roof
New Reviewer

Change internet carrier and now my panel is not connected to interent

Spectrum told me to contact you, I can still use the security from my panel but I cannot use my phone to gain entry or check away from home.
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ID
#1553523 Review #1553523 is a subjective opinion of poster.
Location
Compton, California
Pros
  • Vivint
Reason of review
I am unable to speak with someone right now.
New Reviewer

Didn't work as purchased

The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months later more cameras stopped working and we had the tech out again for 2 days who told us we would have to get a new panel that only worked for 4 cameras because that's all they could do. Did not purchase the new panel as I should not have to as this is a Vivint issue. Why would I pay for a 4 camera panel when I purchased 6 cameras to begin with?? I am selling my home now and have about 10 months left and cannot move system to new home(wouldn't anyway at this point) and they asked me for 900.00 dollars to pay off and I declined. I have a system I have paid over 120.00 a month for that has not worked in well over a year. I offered to pay them 200.00 just to be done with it and they declined and asked for 450.00 explaining that was the amount I would have paid for just the Security System. I declined and offered 266.00 which I thought was more than fair since I received 0.00 credit for the time the system did not work and they declined. They use your good credit as leverage against you and I will dispute with them as well. I will not ever recommend Vivint nor will I ever use them again in the future based on their inability to make this situation right in any way. I would also like to point out that they drilled quite a few holes in my Home that will now have to be repaired for the new Homeowner. Not happy at all.
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ID
#1539571 Review #1539571 is a subjective opinion of poster.
Location
Houston, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
New Reviewer

A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 293****. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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ID
#1536288 Review #1536288 is a subjective opinion of poster.
Location
Catano, Catano
Service
Vivint Customer Care
New Reviewer
*** I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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ID
#1534177 Review #1534177 is a subjective opinion of poster.
Location
Provo-Orem, Utah
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Cons
  • Complete disconnet between billing and technical
  • Not caring about your system problems
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution

Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
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ID
#1533287 Review #1533287 is a subjective opinion of poster.
Product
Vivint Security System

Not Happy with Services

For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against the door. I told them I live in Florida and we do not have ice and snow against our doors. The alarm which I did wear around my neck would go off and inasmuch as I have a visual problem by the time I got the alarm stopped the fire truck and ambulance and policemen were already here. This has happened several times. I had asked Vivint to send me the date of the renewal inasmuch as I have a severe visual problem. I was told them would send that so that my son could help me with my mail. Recently the alarm which I did wear around my neck just goes off even if it is on a table in another room. I told the persons that I talked with after one of these last episodes that I could not take this emotionally as I do have a cerebral aneurysm and I do not need the stress at this time. They told me that when I died, that if my children would furnish them with a copy of my death certificate they would remove the alarm. That was a new low for your company or for any company. I will not recommend Vivint to anyone. The technicians who come out say their hands are tied. The people in the office told me that I could buy out the contract for $2000. Inasmuch as the service from Vivint has reached a new low, I will heartily recommend to anyone that they not ever get alarm system from your company.
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ID
#1531503 Review #1531503 is a subjective opinion of poster.
Location
Ocala, Florida
Service
Vivint Customer Care
New Reviewer

Sold non existing debt to collectors

They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
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ID
#1530394 Review #1530394 is a subjective opinion of poster.
Location
Manhattan, New York
Product
Vivint Security System
New Reviewer

Ongoing issues- paying for home security that is always having issues.

day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall and moved it closer to the front door. mind you my house at the time was less than 1year old and now left with 1 big hole and couple little holes in the kitchen wall. " vivint wouldn't fix the holes but did give us two months free of service when they where actually supposed to send a check for the repairs. system worked for a little while but started having nothing but ongoing issues. got to the point where I was tired of wasting my time on the phone with support trying to fix the on going issues. got to the point where we wouldn't even use it... basically paying for something that doesn't work. shame on us for not cancelling sooner but thought we where under a 5 year contract "per vivint rep" to only find out that once we paid off all the equipment we purchased EARLY we where no longer on a contract so there for here we are today. Vivint when it worked was great but my experience was not good and now stuck with 2,000 dollars in useless equipment. Pay attention to the finer print especially when you sign the contract... Vivint has no control over the equipment once they install it... it is all through the bank and hold you to the 5 year contract unless you pay it off early... Vivint also didn't want to take owner ship of the original install when it was done incorrectly and caused the holes in my wall. They did in fact give me two months free for the issues. and that is about the only thing good I can say. just all around not a happy customer. I would not recommend VIVINT and actually now have to eat crow cause I did recommend Vivint at the beginning to lots of my neighbors and they bought the system... yes they have issues as well just not as bad as mine.
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ID
#1529719 Review #1529719 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution