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2.2 Based on 162 reviews
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    • Customer service 17
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I have had Vivint since January 2016 and have been in billing *** since.. I would not suggest this company to anyone!! I am calling my attorney tomorrow to see about getting me out of this nightmare, so I can get my home security with a dependable company who knows how to properly bill. I have lived up to my end of the contract and allow them to draft my account every month and have the money in to do so. I feel like they should have to live up... Read more

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  • From mobile
  • Sep 22
  • #923443

Its terrible the employees are ignoit rude dont appreciate the customers if u want to cancel there scammers

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Vivint Door Camera Garage Door Monitor Window And Doors Review
1 of 2

House was armed. Activity log says door was opened and closed 3 times while I was gone. Alarm never went off. I've battled with them for months. Won't cancel contract even though they are not providing the service they agreed to in contract. Told me get an attorney and that's the only way to talk to their attorney and cancel. Finally told me if I let a tech come out and reinstall system as they acknowledge it's a system glitch I then could... Read more

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We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! They billed ME for the next month's service. When I called to ask them to credit the account...they have to forward it on to another department. She estimated that it would be a... Read more

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A Vivint sales rep came to my home. I immediately informed him that I was not interested if he could not match or beat my current providers rates. He said he would "come close". I ended up signing up for the 3 day trial. During this process, I asked the rep if they would reinstall my current security system if I did not wish to continue their service after the trial period. He said "Yes we will. What are you already thinking about switchinf... Read more

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we installed this vivint system with door locks and cameras which one door lock has lost communication three time in a month cameras shut down at 920pm and start at 628am between that time one of my cars got vandalized and no pictures so i am canceling this system and know they are saying we need faster internet that they offer that make me believe that they are shutting the cameras down so we can spend more with them i give this company and... Read more

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  • From mobile
  • Sep 11
  • #916884

First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.

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Our neighborhood has been inundated by this company, we have taken to alerting our friends on the NEXTDOOR app - When we see them in the neighborhood. If you are that desperate for business that you utilize an app to "Target" new business then the product you are pushing may not be a viable product. Unsolicited salespeople are never a good sales promotion. How about having a Pitch at a HOA meeting instead of buggin people in their homes like a... Read more

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  • From mobile
  • Sep 11
  • #916549

Salesman walked up to me and the mrs. while we were relaxing on front patio. He was a little ***. He made snide remarks about our neighborhood which is an older area but we really like it. He pitched equipment and was not impressed. Sorry but Ill stick with my gun and dog for security. Pissed me off enough to take the time to write this review.

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Vivint is a great company as long as you are contributing a monthly payment. I recently called to cancel my contract cuz I was moving. They immediately offered to move the equipment. I said I wasn't ready to do that . OK. 6 weeks went by, no correspondence from vivint, so I contacted them (however they continued to withdraw from my bank account). When I contacted them they said they had no record of my cancellation on 7/5/16. I said thats odd I... Read more

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I will never recommend anyone to this company the billing and customer service suck. Even when you pay they still take money out of your account that dont belong to them.

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This company is stealing money from my account for a service I never signed up for. They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we must be making it up. They are still taking $60+ a month from our account so now we have to close... Read more

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I have had a Vivint system for over 5 years and have been loyal. It was just not in my budget anymore so I choose to call and cancel. They told me I had to write a letter confirming that I want it cancelled. I wrote the letter and faxed it in. The number they gave me to fax it was incorrect but after research I found another. Then I still got billed. I called in and they confirmed that they did receive the letter but it has to be another 30 days... Read more

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I am a very pissed Vivint Canada consumer. I urge you to read posts, seek out others who have experienced similar issues, take action. My Vivint concerns: Faulty technology, ungoing and unresolved functioning issues; Misleading verbal and written communication about contract cancelation. I worked in good faith with Vivint for 14 days before realizing that the pattern of spending 2 to 4 hours a day engaged with the company was not resulting in... Read more

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Had system installed last week... Camera will not work...my internet will not support the camara... Vivint says too bad not our fault...not my fault either...I bought it I good faith that it would work..the camera is the only reason I got the system..first off the salesman wants to do it on line I said ok but he did not show me a copy of the contract first. When he put in the call to have it vitrified I was asked if the salesman showed me a copy... Read more

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