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at first it was good then it started going off line and this happened 6 times they already sent out two repair man and i still only have 1 camera working no doorbell . the last repair man stated to me that it will happen again now what good is it if it keeps going down...
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#1135566
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After 3 years of service we decided to cancel our service. Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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2.0
I liked
  • System was great in the beginning
#1135066
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I had the Vivint system installed on a Friday evening about 4 months ago after being assured by the salesman that every person approaching my front porch would be captured and recorded from the doorbell camera. I told the salesman that the doorbell camera was the main...
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1.0
#1130456
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Vivint - They SUCK

Vivint
#1117936
1.0
Details
Cancelled service moved from state and 3 months later they tell me I owe them more money after already buying out a contract then continue to try and sell me more systems or contracts. DO NOT USE THIS COMPANY THEIR CONTRACT SUCKS, EQUIPMENT SUCKS, CUSTOMER SERVICE IS ***
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Vivint - Cameras suck....dont waste your money

Vivint
#1106896
1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Vivint will not cancel service

Vivint
#1104307
1.8
Details
Been trying to cancel service this week ,2 phone calls and in writing emal . Still will not cancel . Keep harrasing me to keep service . Have had service for years . Not needed anymore . Very pushy . Even tried thru live chat ,they sent me link to cancel followed procedure . Still wont terminate
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Vivint - Fire alarm

Vivint
#1098376
1.2
Details
Fire alarm malfunctioned I talk to Vivent they said would send one a month ago I called them tonight and they told me FedEx never sent it but Vivent never notified me even though I updated my email Cameras haven't worked for two years no service rep to call
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Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies. I broke my contract over 5 years ago, and refused to pay the balance because they did not...
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Anonymous
Marisol85

Same exact thing is happening to me but they are calling all my family members and not me. Family that I hardly ever see or talk to. Family that I don't even think they have m...

#1125936
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I purchased a home 18 months ago, the previous owners had a Vivint Security system, that I wasn't interested in transferring, so we deactivated the service, but the panel and motion detectors remained installed. Up until about 3 months ago, we had no issues -- but then...
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1.0
I didn't like
  • Customer service
  • Products
#1124149
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our Vivint never has fully worked . We’ve tried to cancel and they are a company that wo t budge. We’ve even told them things are tight and they only offered a deferment or $25 .. we’ve been faithful in paying our bill and we signed a 5 yr agreement instead of a 2 to...
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1.0
#1123834
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It took me two days to contact the company some for someone to answer the phone at customer service. The equipment completely defective and the closest appointment that they could possibly get me was a week and a half later that means no smoke detectors no carbon...
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#1111779
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Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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#1107126
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If I could I would give -5 stars! I have had vivint twice! The first time it was great except when I moved, they tried to bill me for 6 months after I left! I even had documentation! Then after I moved into my new home, the sensor was faulty at the back door and would...
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#1104930
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Several things have happened. When the salesman came here shirred us that the contract was for one year. Not only was that a lie the contract was for five years. The service here shirred us that they would come out and fix any issues we had, however, when we did call...
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1.2
#1102082
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