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Ive had vivint since the summer of 2016 and at first it worked ok, but after about three months it started acting up. The camera that supposedly has two way does not let me talk to anyone at the house and I cant hear what they are saying. The sensor for one of the...
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1.7
#1049578
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I have had Vivant for 6 years now and most of the time it didn't work even though we were *** and still paid them monthly, I was at home last week and my alarm started going off. I tried to turn it off and called vivant to tell them it was a false alarm, They didn't...
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1.4
#1048649
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Acct% S-4961066 I have not had service since 8/16/16.. due to our home being flooded. The flooding in our house caused all contents to be disposed of.. therefore all I have left is the panel and an outside camera/doorbell which the water did not get to. I spoke with...
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1.0
#1042972
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Short Review for May 24, 2017, Pc_exchange_policy

Vivint
#1051517
We sold our house and tried to cancel. We had to ask in writing to cancel and pay $1074 remaining on our contract.
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Vivint Home Security System Review

Vivint
#1041811
1.4
Called to get info, too many questions and passcodes needed. Not giving anything other than name. street and account numbet. May set a base payment with No Fees and charges. If not duable, will send something in GOOG FAITH.
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Vivint Security System Review

Vivint
#1041242
3.1
Mulitple calls. Noone can answer any questions. Pray your system doesnt fail.
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Vivint Customer Care Review

Vivint
#1027012
Was misled. I do not want yo pay 49.00 dollars to repair panel that is frozen. I was told at time of purchase. There would be no charge for servicing. Not able to trouble shoot from home. Very rude and uncooperative customer service.
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I am very unhappy with my Vivint security system and service. I signed up for service after enduring a high-pressure sale. I was working out in my yard when approached by a man in a Vivint truck. Little was I to know at the time how much I would regret this decision. I...
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1.0
#1040614
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We were using Vivent, for several years. Someone knocked on the door, offering a $10.00 monthly rate reduction. We were not under any contract. Just sign here, to acknowledge the new lower rate. A few months later, I tried to bundle some internet, cable and phone...
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#1040386
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I was happy with Vivint until I sold my home. The new owners were willing to assume the remaining contract, they wanted a copy of my contract, I requested a copy from Vivint via telephone, they said they'd email it, I requested 5 more times (once each preceding month)...
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2.3
#1038668
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I signed up for Vivint when they were first available in my area. I was tricked into a contract extension when I called after my initial contract was up to get a lower rate due to other companies offering the same service for half the price. Then I sold my house a...
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1.0
#1036932
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I have been an internet customer for a few years. When the internet is up it seems to be great. But there are many outages. Right now I have been without internet since Friday night. It is Sunday as I write this. There is NO CUSTOMER SERVICE on the weekends. So there...
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1.9
#1028788
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This company uses young kids going door to door with a sob story of why they need your business. They promise expertise, high tech and security but cannot deliver. Wait times are tremendously long and they often mess up the work being suggested. If you are disconnected...
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Anonymous
Anonymous

I agree, they told me I should've had the person who purchase my home buy out my contract.

Anonymous
Anonymous

I totally agree with you. To charge for a home visit because could not troubleshoot on the phone is not good. When I was reassured that they would take care of any problems. ...

1.8
I didn't like
  • Price
  • Customer service
#1026670
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Vivint - Unfairly billed
After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service. Been on my credit report for ten years in collection and when I disputed the item they sold it to a...
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#1024830
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