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If I could I would give -5 stars! I have had vivint twice! The first time it was great except when I moved, they tried to bill me for 6 months after I left! I even had documentation! Then after I moved into my new home, the sensor was faulty at the back door and would...
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#1104930
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Several things have happened. When the salesman came here shirred us that the contract was for one year. Not only was that a lie the contract was for five years. The service here shirred us that they would come out and fix any issues we had, however, when we did call...
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1.2
#1102082
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Was great until ONE MONTH AFTER START OF SERVICE. ABSOLUTE WORST CUSTOMER SERVICE!!!!!! Today's experience took the cake! It is 85 degrees here. Thought I would take my toddler for a stroll a couple of blocks down the road to get food. Come back home, my door WILL NOT...
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1.0
#1099835
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Vivint will not cancel service

Vivint
#1104307
1.8
Details
Been trying to cancel service this week ,2 phone calls and in writing emal . Still will not cancel . Keep harrasing me to keep service . Have had service for years . Not needed anymore . Very pushy . Even tried thru live chat ,they sent me link to cancel followed procedure . Still wont terminate
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Vivint - Fire alarm

Vivint
#1098376
1.2
Details
Fire alarm malfunctioned I talk to Vivent they said would send one a month ago I called them tonight and they told me FedEx never sent it but Vivent never notified me even though I updated my email Cameras haven't worked for two years no service rep to call
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Vivint - Terrible company

Vivint
#1074698
1.0
Details
From the installer not having tools to install to the system not working to cancellation, I canceled immediately, took a huge lost on equipment (no refund). Stay away from this so called security company.
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Vivint - Had a terrible time canceling this service when I moved

Vivint
#1073241
Husband wanted the service. I thought it was overpriced. It was. We kept it for a couple of years. We moved to another part of the state. Did not want the service. Oh my God it was a horror story trying to cancel this service.
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Vivint installed 4 cameras and the sales representative insured me that they were the best cameras you could get. After several visits from technicians to fix the off line problem, I was told the cameras would not work. Ok, they offered to come get the cameras and they...
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1.0
#1099818
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A Vivint technician fell through the attic leaving a hole in my garage ceiling. I contacted the claims department, one of the managers asked me to send him some quotes from contractors. Even though I didn't believe that was my job, I ended up getting some quotes and...
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1.4
I liked
  • Alarm system
I didn't like
  • Worse customer service
#1097953
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I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We...
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1.9
I liked
  • I like the equipment when it works
I didn't like
  • Poor quality
  • Customer service
  • Technical support
#1096523
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I had the Vivint security system installed in late May. Have had one big problem--the doorbell camera, which is suppose to capture images of people coming on to the property, does not consistently capture. I can leave out and come into my home several times during the...
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newyears1978_14
newyears1978_14

Did you ever get it to work? We have the exact problem. Today the system blew our perfectly fine working transformer int he attic. I replaced it - took 2 hours to get the came...

1.8
#1094683
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Just had a rep for vivint show up at my door. Wow could this be my lucky day? My truck had just been gone through last night. They exact same truck the rep commented on. So when i told him i already have cameras he said he hadnt seen them. I laughed and said thats the...
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#1088950
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For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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Anonymous
Princess

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal t...

Anonymous
Anonymous

Hello,I am also ripped off by Vivint would like to take legal action on them.Please let us know how to cancel my contract.I live in houston,TXThanks

1.0
I didn't like
  • Dismissive nature
#1085730
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I purchased a security system June 23, 2017. The sales rep Jake Owen covering the Lafayette, La area is who I dealt with. During his sales pitch that day, he assured me that it was the LAST day of a special that the company was running, and that the total cost of the...
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I liked
  • Despite the fact that the employees are full of it
I didn't like
  • Wrongful promises and commitments
  • Lack of resoution
#1084610
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