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In 2014 my ailing grandmother was basically pushed into her deal with vivint security. The sales man was going door to door in our neighborhood and came to our door, invited himself in our home and had begun to sign her up for their service practically without her consent.

I actually told him we weren't interested to which he said, "this won't take long" and walked right in! She asked several questions all of which he lied to answer. He told her she'd be signing a month to month contract and could discontinue service at anytime, that might have been true but not without buying her way out of a five year contract (which he failed to mention)! On top of all that he told her that her credit was not good enough and tricked me (by claiming my signing was a show of good faith that my 70 year old grandma wouldn't rob them!) into signing the contract because I had better credit and was really just trying to help my grandmother gain peace of mind.

Recently my grandmother passed away and now I have been left to foot the bill. I am a single mother of three living in a house that I may not be living in much longer and just cannot afford to pay $1860 to be released from the contract. When I asked why they could not just come and take their equipment back and release me from the contract the account manager basically told me they would still send my account to collections unless I paid the $1860. Now I am stuck paying $65 dollars a month so as not to have what little credit I have be ruined.

I feel backed into a corner and was treated poorly by the account manager dealing with my case. Dealing with my grandmother's passing has been difficult enough and now I have to deal with these liars and crooks.

I can't wait for this five year "month to month" contract to be over so I never have to deal with them again. I will tell everyone I know not to answer their door if they see a vivint sales person standing on the other side.

Reason of review: Problems with payment.

Location: San Antonio, Texas

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