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  • Customers like
    • Price4
    • Service3
    • Speed when it worked3
  • Customers don't like
    • Customer service12
    • Cancellation policy7
    • Being lied to6
  • From mobile
  • Vivint
  • 1 day ago
  • by anonymous
  • #690876

Vivint salesman wouldn't leave my house. I left my house and he came back while my mom was there and had install equipment in my house telling her I said it was okay now they trying to get $3000 from me for a service I didn't agree too. Add comment

  • 1 day ago
  • Home Security
  • Medicine Hat, Alberta
  • Home Security Monitering
  • 14
  • REVIEW RATING 3/5

a giving guy knocked on my door while I was sleeping. I work nights so I have a large NO SOLICITING sign on my door. guy knocks and knock then rings doorbell again and again. when I finally got up I told no no thanks, he would not leave, I pointed to my sign and he simply said "yeah ok" and went on with his sales pitch. when I tried to close the door he raised his voice to me asking why I... Read more

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  • 2 days ago
  • Home Security
  • Salt Lake City, Utah
  • Vivint Wireless
  • 18
  • REVIEW RATING 4/5

I switched from a wired connection to using Vivint Wireless a month ago. The very first day it was on there was an outage. They only give you three days to cancel your two year contact so I asked the installer if this happened often. They replied it happened occasionally, maybe twice a year. Well I've only been using them for a little over a month now, and it has been offline about 4 times! ... Read more

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  • From mobile
  • Vivint
  • Aug 23
  • by anonymous
  • #687771

You cannot get out of a contract. They keep extending it before time! Add comment

  • From mobile
  • Vivint
  • Aug 22
  • by anonymous
  • #687594

Alarm System is not working as if 8/20/15. They cant get a techican out to fix it until Sept 8th. That is ricidilious.I spoke to someone in sales ,they could install and upgrade 8/22/15. Customer service is lousy. Add comment

  • From mobile
  • Vivint
  • Aug 21
  • by anonymous
  • #686908

Vinint is the only company, i know that wants you to pay for service you havent received.im disappointed with vivint and will not do business with this vivint again, rude customer service, they tell you , you can cancel and when you cancel they say you still owe they are all about money not customer that is a mess, from a messy company vivint Add comment

  • Aug 19
  • Home Security
  • Sierra Vista, Arizona
  • False Alarm System
  • 77
  • REVIEW RATING 4/5

I have had a contract with Vivint since Feb 2011. My original contract was for 42 months, and then for year to year service as stated in the contract. I informed Vivint that I did not wish to continue service as I had a new provider. Vivint stated that I had verbally extended my contract for an additional 42 months. I do not remember extending any contract. In addition,my contract states "The... Read more

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  • Aug 17
  • Home Security
  • Dothan, Alabama
  • 76
  • REVIEW RATING 4/5

Would not let me cancel just 2 hours after I said I would take it. Boy had it in my wall within the first 30 minutes. When I found out I could not hear it from my bedroom, they still would not cancel while they were standing right in front of me. Said it was a three year contract. Instead it was 3/12 years. Never have been able to use it because the first 2 times were false alarms, the third... Read more

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  • Aug 14
  • Home Security
  • Fresno, California
  • Security System Installation
  • 64
  • REVIEW RATING 4/5

Salesman said, "Do you want free internet for life?" and hey- "I qualify for discounts also (I'm thinking discounts on my solar bill" because you have vivant solar + have AT&T. I listened to his sales talk which lasted 2 hours (bc I was interested in free internet for life) and didn't get to the point until the end which was.... I needed the security system first (which is hogwash)....... Read more

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  • Aug 13
  • Home Security
  • Spring Hill, Florida
  • Vivint Home Security System
  • 23
  • REVIEW RATING 3/5

After 4 years of bad customer service ,I had it enough, but now that did not have a contract I try to upgrade by asking for any offers that will make me consider staying with them, but they were not willing to help, until the day I decided to cancel now that I found another company that care about Vetrans and Senior people, which it was ADT, that had been around longer and is the prefer company... Read more

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