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  • Customers like
    • Quality2
    • Service2
    • Price2
  • Customers don't like
    • Customer service11
    • Cancellation policy7
    • Being lied to5

  • May 21
  • Home Security
  • Edmonton, Alberta
  • Security System
  • 22
  • REVIEW RATING 4/5

My husband and I purchased a VIVINT security system. When I left him I just figured it was part of the house and didn't think twice about it. He asked to get my name off the account but was told they could not do that. I figured what was the harm, Then he stopped paying the bills. His fault - I get that. But VIVINT sent the bill - which was still in both of our names - to collections. Not one... Read more

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  • May 19
  • Home Security
  • Augusta, Georgia
  • Home Security System
  • 29
  • REVIEW RATING 4/5

I recently upgraded my Vivint home monitoring system from a GoControl Panel to a SkyControl interface panel, after being a customer of Vivint since October 2012. The SkyControl panel locks users out of nominal functionality included with the GoControl, e.g. addition of home automation devices. When I requested to revert my system to the GoControl, Vivint denied this request after 13 days of the... Read more

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  • From mobile
  • Vivint
  • May 18
  • by anonymous
  • #637959

My internet access is not working. Pls ck out. Sapp@infowest.com. Carol Sapp at 4352292220. St. George Add comment

  • May 18
  • Home Security
  • O Fallon, Missouri
  • Alarm System
  • 54
  • REVIEW RATING 3/5

The salesperson approached our home at 6pm on a Friday night...while my wife and I were on the patio with friends having several cocktails got my 16 year old son to think it was "cool" internet...should have thrown pesky salesman out on his butt! but made the big mistake of not doing so. So they start installing the system which was to take 2 hours as we already had ADT! and it takes way way way... Read more

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  • From mobile
  • Vivint
  • May 09
  • by anonymous
  • #633296

A lady named Audrey Guillermo came to our house. We couldn't come to the door so she just kept trying to bang on the door very loudly. Add comment

  • May 05
  • Home Security
  • Coolidge, Arizona
  • Security System
  • 48
  • REVIEW RATING 4/5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks before they could be installed. The day before the appointment I called to verify and was told that I was on a service window from 2-5pm. At 4:50pm I received a call from the tech who said that it would be another half hour and that it would take an additional 1 1/2 hour to... Read more

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  • May 01
  • Home Security
  • Los Angeles, California
  • Security System
  • 32
  • REVIEW RATING 4/5

By far the worst experience I've ever had with any company to date. I live in Herriman, Utah. I'm going on four days with no Internet access. My case has been escalated to some mysterious tech department that nobody can speak with. They keep telling me 24 to 48 hours and the issue will be resolved. I have been on the phone with customer support every evenling for the past four days to no... Read more

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  • Apr 14
  • Home Security
  • Deltona, Florida
  • Security System
  • 65
  • REVIEW RATING 4/5

I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system... Read more

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  • Apr 08
  • Internet
  • West Palm Beach, Florida
  • Internet Service
  • 65
  • REVIEW RATING 4/5

I've only been with Vivint for 1 week. An internet outage in my area (South Jordan, UT) is now going on 4 1/2 hrs. with no estimated time of when it will be fixed. Customer service is friendly but not AT ALL helpful. I've called on the hour every hour to find out when service will be restored. Each time I am asked for my account information; the agent takes several minutes to find it; then I... Read more

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  • Apr 06
  • Internet
  • El Paso, Texas
  • Internet Access
  • 39
  • REVIEW RATING 4/5

my internet has been slow now for about six days call the nine digit help line and all that happens is you wait for someone to get on the line have tried several times and nobody picks up in 5 or 10 or 15 minutes....so i will try again seriously thinking about going back to at&t at least they answer in a reasonable amount of time. tried to interact with them online and apparently vivint is... Read more

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