Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 433

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 212

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • Home Security System
  • 706

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

  • Dec 12
  • Home Security
  • Crete, Illinois
  • Home Security
  • 3
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. After further review of this customers account Vivint is showing the customer previously elected to re-new the agreement with Vivint for an additional 42 months. At this time the customer is with in terms and is not able to cancel the agree with Vivint. Vivint allows customers to... Read more

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  • Dec 09
  • Home Security
  • Saint George, Utah
  • Trial Service
  • 11
  • REVIEW RATING 4/5

Vivint values this customer’s feedback and we appreciate them taking the time to submit a review outlining their concerns. We are not able to locate this customers account with the information that has been provided. If the customer could let us know the phone or account number we would be able to further review the customer’s account and assist with resolving any problems that they are having Read more

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  • Dec 05
  • Home Security
  • New Castle, Delaware
  • Alarm Monitoring Security Systems
  • 45
  • REVIEW RATING 5/5

My mother in law in Delaware initially had a security system installed by Vivint back in 2009. As is standard practice in the security business, her system was installed at no cost I believe and she signed a contract for 3 years at a rate of $49.99 a month to cover the cost of the system plus monitoring. After this initial contract was up with Vivint, she continued to pay the $49.99 a month for... Read more

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  • Dec 03
  • Home Security
  • Daniels, West Virginia
  • Home Security System
  • 10
  • REVIEW RATING 4/5

Vivint would like to thank this customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing this customer had experienced a problem with the cameras that they have in the home. We have successfully reset the cameras with the customer over the phone and are waiting on one of a field service professionals to visit the... Read more

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  • Dec 02
  • Home Security
  • Ridgeland, Mississippi
  • Service Cancellation
  • 15
  • REVIEW RATING 4/5

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing the customer originally called in on 9/13 stating that she was moving and wanting to cancel. At that time the Vivint representative explain the cancellation options as well as the possibility of moving the system to the customers new... Read more

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  • Nov 25
  • Home Security
  • League City, Texas
  • Camera
  • 29
  • REVIEW RATING 4/5

I've been dealing with this company for 2 Months over our cameras. The cameras shows live feed but does not record despite there being numerous rules including if my alarm is going off. Yes, I know the camera doesn't record when my alarm is initiated, scary! I've had 2 service tech come out and check the system and countless hours on the phone with the service department. My written log is just... Read more

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  • Oct 28
  • Home Security
  • Osoyoos, British Columbia
  • Home Alarm System
  • 112
  • REVIEW RATING 5/5

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing that they originally contacted Vivint on the 28th of October to request the cancellation of the account. Vivint requires a 30 day written notice of the customers desire to be cancelled per the agreement the customer signed. Once... Read more

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  • Oct 04
  • Home Security
  • Utah, United States
  • Service Termination
  • 89
  • REVIEW RATING 5/5

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing that the account has been cancelled and they are under no further obligation to Vivint. If the customer has any further concerns or questions they can contact our customer care team at (800) 216-5232 and they will be able to assist. Read more

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  • Sep 25
  • Home Security
  • Billing Issue
  • 58
  • REVIEW RATING 5/5

Vivint has reviewed the account and apologizes for any frustrations or inconveniences that were experienced. After reviewing the account, it looks like there was a payment that was attempted to process that did not go through. In these situations, our billing department will call out to the customers to let them know that there is something wrong with their account so that they have time to call... Read more

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  • Sep 24
  • Home Security
  • Home Security System
  • 36
  • REVIEW RATING 4/5

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Vivint is a home security system, but is also a current leader in home automation. We offer various automated products, such as door locks, lamp modules cameras, and thermostats than can all be automated remotely, such as from a computer or a phone app. These devices can be set up by... Read more

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