Testimonial

  • Dec 17, 2014
  • Internet
  • Cedar City, Utah
  • Positive Experience
  • 349

I have vivint wireless internet service. I got it when they first started hooking it up in our town. First month free and no installation charge. It was not consistent or reliable the first month so they gave me another month free. By the end of the month I was and still am getting up to 80mb download and up to 90mb upload. I always get a faster upload which is awesome compared to the maximum 5mb... Read more

Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 494

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 242

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

  • Mar 14
  • Home Security
  • Riverview, Florida
  • Security System
  • 6
  • REVIEW RATING 4/5

Missed three bedrooms (they were not connected to the system, we found it ourselves), came back (after months) and made it even worse (system read windows incorrectly... without touching them, they were activating system). Same was with a defective garage sensor (wind or rain was activating it). Anyway, using system with bypassing half of the house does not make too much sense. They refused to... Read more

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  • Mar 06
  • Home Security
  • Tampa, Florida
  • Contract Termination
  • 2
  • 2
  • 59
  • REVIEW RATING 5/5

The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just have to pay an early termination fee. Unfortunately we didn't ask what the fee was. We had to sell our house a year after... Read more

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  • Mar 06
  • Home Security
  • Danville, Virginia
  • Home Security System
  • 9
  • REVIEW RATING 4/5

I ordered service at my mom's address. Her landlord stressed that she could have the system if they did not drill any holes. I explained this to the sale agent and he told me they would not have to drill because Vivint uses adhesives. When they installed they drilled a big hole in my mom's wall. Vivint also did not take out the first 2 month's payment and on the third month they took out a big... Read more

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Vivint's reply to:

  • Feb 27
  • Home Security
  • Gillette, Wyoming
  • Alarm System
  • 38
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. In regards to the customers system being down for several months, Vivint requires that all... Read more

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Vivint's reply to:

  • Feb 25
  • Home Security
  • New London, Missouri
  • Monitoring System
  • 21
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. The customer was installed with Vivint on January 28th of 2011 with a 48 month agreement which... Read more

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Vivint's reply to:

  • Feb 23
  • Internet
  • El Paso, Texas
  • Internet Connection
  • 24
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. We are showing that the customer experienced a disruption in the wireless service, however the... Read more

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Vivint's reply to:

  • Feb 21
  • Home Security
  • San Jose, California
  • Service
  • 22
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. We are unable to locate the customer’s account with the information they have supplied. If they could send us the account number or the phone number attached to... Read more

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Vivint's reply to:

  • Feb 20
  • Home Security
  • Pensacola, Florida
  • Digital Thermostat
  • 9
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. In regards to the problems the customer has experienced with the Vivint thermostat and the problems that followed with the HVAC unit its self, I am showing that... Read more

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Vivint's reply to:

  • Feb 08
  • Home Security
  • New Braunfels, Texas
  • Alarm System
  • 28
  • REVIEW RATING 5/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. In regards to the installation of the Vivint system we are showing that the problems caused that the install technician falling through the ceiling have been... Read more

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Vivint's reply to:

  • Feb 06
  • Home Security
  • Trail, British Columbia
  • Security System
  • 12
  • REVIEW RATING 5/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having with their Vivint system. The customer originally had their system installed in July of 2012 at the time they signed a 42 month agreement which ended January of 2016. The customer... Read more

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