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  • Customers like
    • Price 5
    • Service 4
    • Speed when it worked 4
  • Customers don't like
    • Customer service 13
    • Cancellation policy 9
    • Cancellation policies 7

They sucks trying to file charges against me when i told the representative that i didnt own my home but he stated it ok but its been 10 years now they are trying to get money out of me. He also stated i had 30 days to change my mind that was a *** lie. Add comment

I had My service terminated in the fall of 2014 as I sold My house and was moving to a different Province. When I terminated I did the responsible thing and paid out My contract in the amount of 800+dollars. Two years later Vivant starts billing Me again. I contacted Vivant to find out what was going on and long story short, they would not help Me because I no longer had the same email acct or... Read more

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  • From mobile
  • Vivint
  • Feb 05
  • #784307

Vivint is the most difficult company I have ever dealt with , rude customer service representatives , misleading sales man and bad service . Add comment

In 2014 my ailing grandmother was basically pushed into her deal with vivint security. The sales man was going door to door in our neighborhood and came to our door, invited himself in our home and had begun to sign her up for their service practically without her consent. I actually told him we weren't interested to which he said, "this won't take long" and walked right in! She asked several... Read more

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Vivint service is absolutely horrible. They say they don't charge of you put your account on hold due to deployment (military)...not true. They were still billing me even though i was deployed. Then trying to tell me that I renewed my contract for another 42 months. Not to mention with the actual service itself was garbage. Every other week I was constantly having false alarms. Costing me... Read more

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We have had a Vivint home alarm system for about 6 years. In mid-October 2015 the system failed. We called Vivint and after trying several "fixes" we're told that our panel needed replacing and that they would set-up an appointment. About a month later we got a phone call telling us that a technician would come and replace our panel on Dec. 3, 2015. That did not happen. We expected Vivint to... Read more

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  • From mobile
  • Vivint
  • Jan 27
  • #778837

Salesman walked to house & pounded on door, asked for someone who I dont know. Insisted he had right house Told him NO so he tried his sales pitch anyway. Told have ADT, asked how long, relpied 10 years. Why does it matter? I didnt call Vivint. Very rude, not English as 1st language. Unimpressed Add comment

So, let's say a part of your system goes down needing repair or replacement and the system has been in one year. When you signed up you were told a return visit was $25 but are now told it would be $49. You think, well *rap I don't want to spend $49 and besides it was suppose to be $25. So, you keep thinking about the needed repair. Then something else quits with the system. Well, now it is... Read more

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Vivint came to my home offering an update on my service, prior I thought they were my present alarm company, they were not... Consequently, it has been three months, the buy-out never happened.. I had to block them from my account, now they have made several excuses as to why the buyout monies were not submitted. Everything from you blocked us from your account, to we will mailed it, to it is not... Read more

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  • From mobile
  • Vivint
  • Jan 20
  • #774378

Vivint rep provided misleading information and trap me for a 60 month contract which i came to know when i called 1800 number to cancle the service .Now they are asking me $3500 to cancle the service . Add comment

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