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2.2 Based on 153 reviews
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  • Customers like
    • Price 5
    • Service 4
    • Speed when it worked 4
  • Customers don't like
    • Customer service 17
    • Cancellation policy 10
    • Cancellation policies 9
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I am a very pissed Vivint Canada consumer. I urge you to read posts, seek out others who have experienced similar issues, take action. My Vivint concerns: Faulty technology, ungoing and unresolved functioning issues; Misleading verbal and written communication about contract cancelation. I worked in good faith with Vivint for 14 days before realizing that the pattern of spending 2 to 4 hours a day engaged with the company was not resulting in... Read more

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Had system installed last week... Camera will not internet will not support the camara... Vivint says too bad not our fault...not my fault either...I bought it I good faith that it would work..the camera is the only reason I got the system..first off the salesman wants to do it on line I said ok but he did not show me a copy of the contract first. When he put in the call to have it vitrified I was asked if the salesman showed me a copy... Read more

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  • From mobile
  • Aug 17
  • #902232

This compay cant seem to get it together. Its down at least once a month. And on a sunday they are closed. If you work from home or have a home office do not get the internet from vivant. It will cost you more in the end. I just need to go back to the comany i Had before. .......

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  • From mobile
  • Aug 16
  • #901885

We only got the security system because we have custody of her granddaughter since day one it has let us down and get somebody out . here to work on it or to fix something is almost like impossible this is why the biggest regrets we have ever made. We have never received a copy of a contract,our cameras are constantly stopping

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Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm pissed! Thankfully I was home at the time but when they sell you "peace of mind" that is not what I had in mind Anyone a lawyer???.. from the sounds of all the comments on here... Read more

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  • From mobile
  • Aug 15
  • #900762

Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!

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Trash equipment, practically no customer service, cameras work only in bright light, and provides a false sense of security. Bars on windows would be cheaper than this rip off company.

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Just have one major complaint. Chris Fajarly who is a sales rep and works in the Corpus Christi Texas area is an unreliable and unprofessional employee for vivint. When I had camara issues, he gave me the run around by not returning my phone calls, giving me false information and then tried to avoid all my calls. Once he sells you the product he totally avoids you. If you ever run into this guy, don't open the door and avoid buying from him.... Read more

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  • From mobile
  • Aug 11
  • #899009

My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!

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  • From mobile
  • Aug 06
  • #895899

A representative came to our door with an attitude very unprofessional. If this is an indication of their thank you!!!

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On June 13, 2016 Vivint came to our home and sold us an Alarm system complete with a doorbell camera, cameras, thermostats, and the main panel. On June 24th we went out of town and had workers working on our home. When we returned from out of town on June 26TH and were looking for recordings of when the workers were there and there were none. All recordings prior to a few days before were gone. We were told upon installation there would be... Read more

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  • From mobile
  • Aug 02
  • #893026

I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.

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I sold a home with the Vivint alarm system. Vivint was to transfer my account to new homeowner. The new homeowner agreed. They met with new owners and transfered control of the system to them and deleted it from me. All was agreed in writing and transfer took place but, I continue to get billed after transfer. They keep telling me it is in review while the new owners are using the system. They said the representative that met with the owners... Read more

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I am so disappointed and irritated with the service!! I have been having issues with my alarm beeping low battery for almost a week now. My husband has talked to a customer service rep twice now stating that someone would contact us. The first time frame we should receive a call was 12 hours...still no call. The second call was 1-2 days time frame and of course we are still waiting for someone to call us to make an appointment for a tech to come... Read more

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I was offered a 4 week trial for a Vivint alarm system by my sales rep. Near the end of the trial I decided to cancel the service. Initially the Customer Loyalty Program (CLP) reps refused to honor the trial because my sales rep did not make note of the offer. After that initial frustration was resolved, I worked with a CLP rep to cancel the service and schedule the removal of the system from my home. The system was removed and I believed that... Read more

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