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  • Customers like
    • Price4
    • Service2
    • Speed when it worked2
  • Customers don't like
    • Customer service12
    • Cancellation policy7
    • Being lied to6

  • 1 day ago
  • Other
  • Ewa Beach, Hawaii
  • 35
  • REVIEW RATING 4/5

They misrepresented safety statistics in the neighborhood to push us into getting an alarm system. Was told it would be two years, turns out the fine print says 42 months. What kind of contract lasts 42 months?! Have never even used the system since installed, but have to continue to pay $53 a month. We're moving out of the country, was told cancellation wouldn't be a problem with proof of... Read more

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  • From mobile
  • Vivint
  • Jul 31
  • by anonymous
  • #675188

Vivint installed a system without my consent. I spoke with a supervisor who admitted they violated their own policy. They said the would remove the keypad but never did. When I called back they said it was my problem not theirs Add comment

  • From mobile
  • Vivint
  • Jul 26
  • by anonymous
  • #672141

Vivint are the worst. The first day i got it ran great. The next day it just goes out, that it no internet and then when i called them they gave me a different excuse why it dont work and that theyll send some one out to fix it. It been 4 weeks now and i still dont have Internet Add comment

  • From mobile
  • Vivint
  • Jul 21
  • by anonymous
  • #669648

Terrible customer service! Tried to cancel my service and was argued with by the account manager. Terrible!!! Accused me of dishonesty! I would not use this service! Add comment

  • Jul 20
  • Home Security
  • Indio, California
  • Vivint Home Security System
  • 93
  • REVIEW RATING 4/5

Hi, we get the home secured system from vivint around feb 2015, since then i had the tech guy come to my house to change the pane, i move house about 3 weeks and still waiting for them to install the service in my new address, but they charge my like if they have the best system, i just want to tell you all if you are thinking to add as a home security system think twice, they are better system... Read more

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  • From mobile
  • Vivint
  • Jul 20
  • by anonymous
  • #668680

Garbage. Absolute garbage. Promised 50/50 internet. On a good day I get 8/3. And that is rare. Most days I get into kilobits. It's ridiculous and absolutely unacceptable. Don't dare touch any 24 month agreement they give you Add comment

  • From mobile
  • Vivint
  • Jul 16
  • by anonymous
  • #667218

Goodbye Vivint; I will not miss you because I never really had you...equipment fail; customer service fail; automatic draft of course; tried to prolong cancellation of course. WHERE IS UNDERCOVER BOSS nowwwww?????!!!!! Helloooooo ADT!! Add comment

  • Jul 16
  • Home Security
  • Fort Lauderdale, Florida
  • Vivint Smart Security
  • 101
  • REVIEW RATING 4/5

I was sold the Vivint service with the understanding that i could cancel the contract after 24 months, when in actuality the contract is for 42 months. Also when I tried to cancel, I was told that I would have to pay nearly $700 dollars for the components which were supposed to be free. I did some research and found that the the components are fairly common and total cost for the system is... Read more

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  • Jul 16
  • Home Security
  • Mountain View, California
  • Vivint Account Transfer Policy
  • 67
  • REVIEW RATING 4/5

To whom it may concern: My name is Nadia Joseph I have 2 separate account with Vivint unfortunately I had to move from 1 of the account to the other, when I contacted vivint to inform them of my situation I was told no I can't get out of my contract that I need to either pay it off or find someone to take the contract. It took a lot of looking talking to find someone to do it I found 2 people... Read more

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  • From mobile
  • Vivint
  • Jul 13
  • by anonymous
  • #665046

Terrible customer service with this company!!! Very disappointed in the product and you have to pay for the repairs when their equipment fails...Can't get a tech out for 2 weeks either!!! Add comment

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