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  • Customers like
    • Price 5
    • Service 4
    • Speed when it worked 4
  • Customers don't like
    • Customer service 15
    • Cancellation policy 10
    • Cancellation policies 9

We have been with Vivint since 2011. In the beginning, they were a little on the expensive side but at the time, they were ahead of most of the other companies in technology. Just recently we wanted to add a camera to our existing system, Vivint said that they could do it but it would cost us about $400. for a doorbell camera and then our bill would go up about $6.00 more a month which would have brought our monthly bill up to about $67. a month. So I decided to shop around and I found out that ADT would provide us with 2 cameras for much less... Read more

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  • From mobile
  • Vivint
  • Apr 27
  • #837094

Worse alarm system company ever!!!i was robbed while me and my child were sleeping alarm faulty called Vivint no help at all Add comment

  • From mobile
  • Vivint
  • Apr 26
  • #836912

I have moved 18 months ago and wanted service at new place they won't put new alarm in my contract had ended 6 months ago and still paying for a service that I don't even have called customer service and emailed to cancel but they still take money out of my bank account Add comment

Have had regular internet and phone outages since joining in 2015. Service went out again today, Saturday 4/23/16, technical support not taking calls til Monday. Add comment

I've been fighting with Vivint to cancel service at a home that we sold 6 months ago. They requested me to mail a signed letter of cancellation with payment, which I've done 3x now. They just keep sending more bills. I've also talked with customer service reps about the problem... they gave me their direct e-mail contact to send the cancellation letter, and what do ya' now, the e-mail bounced back. I stopped paying and have now been sent to their collections department. Very shady business practices, not to mention the sales guy... Read more

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  • From mobile
  • Vivint
  • Apr 20
  • #833403

Washing movies sometimes I hv to go away because start buffering especialy evening and weekend, I should keep ATT. Add comment

This is one of the worst companies I have had to deal with recently. We bought the system and *** me okays a 5 year contract. Of course, this didn't come up until after the guy had been at my house forever and then after they left we realized he was stalling waiting for a guy to come and install the equipment. Very shady. They told me at the time that if me or my husband lost or jobs we would be able to back out of our contract. My husband lost his job and they would budge. Please, please, please... if your in the market for a security system... Read more

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Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable. On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head on the desk. The best part about this is we are the hub home so everyone gets their internet from us and if we are slow no doubt they are too. So yea my experience so far sucks and I am about ready to switch. I know from past experiences Comcast is a really satable provider. Read more

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Vivint's cancellation policy requires a 30 day notice before their billing system will stop charging. This is ridiculous in this digital age. I can call any other type of service and get it stopped immediately! I would not recommend Vivint because of this policy. It is a ripoff. Vivint's cancellation policy requires a 30 day notice before their billing system will stop charging. This is ridiculous in this digital age. I can call any other type of service and get it stopped immediately! I would not recommend Vivint because of this policy. It is... Read more

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My Mother is 85 yrs old. She's vivint customer and wears a Panic Alert around her neck faithfully. She fell in the tub and No response from Vivint! She was in the tub for 4 hours before I stopped by. Who know how long it would have taken. No signal was sent to Vivint to let them know the device wasn't working. She could have died! I called Vivint and they told me the device had to be tested every 30 days.. Why did Vivint not know it was not working:? This is an emergency device. The simply don't care! Shame on you Vivint! Read more

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