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  • Customers like
    • Price 5
    • Service 4
    • Speed when it worked 4
  • Customers don't like
    • Customer service 13
    • Cancellation policy 9
    • Cancellation policies 7
  • From mobile
  • Vivint
  • 15 hours ago
  • #784307

Vivint is the most difficult company I have ever dealt with , rude customer service representatives , misleading sales man and bad service . Add comment

In 2014 my ailing grandmother was basically pushed into her deal with vivint security. The sales man was going door to door in our neighborhood and came to our door, invited himself in our home and had begun to sign her up for their service practically without her consent. I actually told him we weren't interested to which he said, "this won't take long" and walked right in! She asked several... Read more

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Vivint service is absolutely horrible. They say they don't charge of you put your account on hold due to deployment (military)...not true. They were still billing me even though i was deployed. Then trying to tell me that I renewed my contract for another 42 months. Not to mention with the actual service itself was garbage. Every other week I was constantly having false alarms. Costing me... Read more

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We have had a Vivint home alarm system for about 6 years. In mid-October 2015 the system failed. We called Vivint and after trying several "fixes" we're told that our panel needed replacing and that they would set-up an appointment. About a month later we got a phone call telling us that a technician would come and replace our panel on Dec. 3, 2015. That did not happen. We expected Vivint to... Read more

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  • From mobile
  • Vivint
  • Jan 27
  • #778837

Salesman walked to house & pounded on door, asked for someone who I dont know. Insisted he had right house Told him NO so he tried his sales pitch anyway. Told have ADT, asked how long, relpied 10 years. Why does it matter? I didnt call Vivint. Very rude, not English as 1st language. Unimpressed Add comment

So, let's say a part of your system goes down needing repair or replacement and the system has been in one year. When you signed up you were told a return visit was $25 but are now told it would be $49. You think, well *rap I don't want to spend $49 and besides it was suppose to be $25. So, you keep thinking about the needed repair. Then something else quits with the system. Well, now it is... Read more

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Vivint came to my home offering an update on my service, prior I thought they were my present alarm company, they were not... Consequently, it has been three months, the buy-out never happened.. I had to block them from my account, now they have made several excuses as to why the buyout monies were not submitted. Everything from you blocked us from your account, to we will mailed it, to it is not... Read more

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  • From mobile
  • Vivint
  • Jan 20
  • #774378

Vivint rep provided misleading information and trap me for a 60 month contract which i came to know when i called 1800 number to cancle the service .Now they are asking me $3500 to cancle the service . Add comment

  • From mobile
  • Vivint
  • Jan 19
  • #773620

Never in my life have i had such a terrible experince.. I dont recomend this to anyone.. Worst customer service ive ever had Add comment

This company is criminal, and will do whatever they can to separate you from your money, right down to outright lies and deception! I cancelled my contract and account two years ago and paid for the equipment, and now they're back demanding more money to which they don't have rights to. When they come knocking on your door, do yourself a favour and slam it in their face! Worst decision I ever... Read more

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