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2.4 Based on 126 reviews
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  • Customers like
    • Price 5
    • Service 4
    • Speed when it worked 4
  • Customers don't like
    • Customer service 15
    • Cancellation policy 10
    • Cancellation policies 9

I had vivint over 6 years, at first they were great, I would recommend to my family and friends. Towards the end and now that I'm discontinuing the service, it's a nightmare. When I called to cancel my service, I was told I had to write a letter, then I wrote a letter and I was told I had to call. The representative was beyond rude and hung up on me when I wasn't persuaded by his half price offers to stay. Now that I'm finally done, getting out,... Read more

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We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out what we can do about our system. The representative informed us that since we were still under contract we'd have to move the system with us. We were okay with that as were were happy... Read more

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May 2016, my home was burglarized. As I sat in my office, the front door camera alerted me of a doorbell ring. I watched as the burglar was peering into the front door glass and the front window. I attempted to speak with the individual but the system said it was unavailable. The burglar(s) broken in through the rear glass door. The glass sensor failed, alarm didn't go off. The alarm system failed, I wasn't able to speak with the intruder trough... Read more

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After 1 hour on the phone I was still not able to get a network connection. I was told they updated the panel to improve service and all it did was stop all my service no connection means no camera. I am required to pay my bill every month and on time, however they are not as responsive to my needs. A few months ago they just decided to change and update my panel remotely without so much as a call or note just did it. Last night it was a... Read more

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Had security system in Wilmington NC. Notified Co. Several times to disconnect by Nov.2015, as home was being sold due to husbands death. Have not been in Wilmington since 2015. Have discussed issue with many employees, no one can cancel. Spoke with acctounting mgr., Logan, and again to no avail. Company continues to Bill me. Account was paid in full at time of sale. My acct. no is e100080865. Do I need to turn this over to a lawyer to... Read more

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Received letter stating that my contract was to expire May 2016. I called and advised that I no longer wanted their service. The rep told me that I had to send a letter, which I did. My cancellation letter also advised that were not allowed to call me and must contact in writing. About a month later I received a call from Vivint rep who then tried to say I would have to pay through Jan 2017. He was completely wrong, as he did no homework on... Read more

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A pushy sales person used my disabled mother to talk me into a Vivint system with life alerts for extra safety. Once she left and I saw the negative reviews, I used my right to rescind. The nice girl who sold me the system returned when I faxed my cancellation notice and then showed her true (ugly) colors. When she tried to "hush" me in my own house, I showed her the front door. Then for the next month, I fought to get my payment for... Read more

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Worst ever service, I had security alarm in business and tried to reach them on 800 216 5232 and 801 227 7000 from 6 pm to 12 midnight, and was on hold for 20 to 25 minutes each time I called. Called at least 7 to 8 times and was unable to reach customer service representative . Even the my app on I phone stopped working and there was no one on the customer service side to pick up the phone. When it is an emergency we need some one to help on... Read more

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They cost so expensive and there's no of telling how much my solar is used and how much my solar lousy is producing.. They charge my with expensive bills and there's never and saving during summer which cost double the price.. Winter season still pricey too. This is bull service don't get into it. Oh think before you get into this vivint service because they're not answering you back on most of the message. Your message will go silent without a... Read more

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This is what happen: They sent two techs out over the following two month, I carefully explained my issues to the first tech and asked him to remove the unit. The first tech said that he did not have the knowledge to corrected the issues or the authorization to remove it. He made a call; informed me that these units sometimes do not function well in older homes, apologized and left. The next thing to happen was the "straw" during a storm the... Read more

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