Vivint Complaints and Reviews

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
  • 149 issues resolved
  • 6 testimonials
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Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 280

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 168

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • Home Security System
  • 622

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

  • Aug 17
  • Home Security
  • Racine, Wisconsin
  • Bad Customer Service
  • 32

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we found that the following the customer’s account has been cancelled as was there request. In the event that a customer needs a field service professional to come out to the home Vivint works hard to find a time that works for the customer. In some cases there is... Read more

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  • Aug 12
  • Home Security
  • Bossier City, Louisiana
  • Unprovided Technical Support
  • 88

Vivint thanks this customer for their review and for reaching out for help in this situation. Vivint apologizes for any inconvenience that may have been encountered. According to our records, the customer has an appointment scheduled for 8/16/14 between 5:00pm and 7:00pm. Vivint will be installing a system at the customer’s new home and will not be picking up the old system first. If the customer... Read more

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  • Aug 12
  • Internet
  • Wireless Internet
  • 36

I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get about 30-35 Mb - a far cry from the 50 promised. I've had another technician come out and take a look and it seems that no one has... Read more

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  • Aug 11
  • Home Security
  • Birmingham, Alabama
  • Security System
  • 16

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we found that the following action has been taken: Our online backend team has been requested to merge the customer’s two online accounts into one, allowing her to access both her home and apartment. Due to the nature of the request, it may take a few days to complete... Read more

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  • Aug 08
  • Home Security
  • Rocky Mountain House, Alberta
  • Home Security Installation
  • 15

Vivint thanks this customer for their review. With the provided information, we are not able to locate an account for this customer. If they would provide us with their account number, phone number on the account, or the address where the previous system was located, we will be able to locate their account and resolve the issues that they have. Read more

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  • Aug 07
  • Home Security
  • Bardstown, Kentucky
  • Service Cancellation
  • 58

Vivint thanks this customer for reaching out to us via Pissed Consumer. After review of their account, we will accept this as a written notice of cancellation and will attach it to their account. In order to finalize cancellation, we ask that the customer please call our Customer Loyalty team at 800-216-5232 x5020. Read more

Was this review helpful? 1 1

  • Jul 31
  • Home Security
  • Terrible Service
  • 50

Vivint thanks this customer for their review and wants to rectify the situation. When equipment malfunctions, we request that the customer contact us to resolve the situation by either repairing the equipment over the phone or scheduling a technician to come out to repair the system. In the event that a technician does not show, internal consequences take effect and Vivint works to get the... Read more

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  • Jul 30
  • Home Security
  • Whitehouse, Texas
  • Vivint System Contract
  • 135

Vivint thanks this customer for their review and appreciates the opportunity to respond. When a customer enters the agreement, they are subject to a post-install survey in the which they acknowledge that they have been told about the 3 day right of recession period. This states that the customer is able to cancel their agreement for any reason within the first 3 days of service. Mr. Faulkner... Read more

Was this review helpful? 1 1

  • Jul 27
  • Home Security
  • Service Cancellation
  • 60

Vivint thanks this customer for their review and we hope that we can get everything taken care of to the customer’s satisfaction. We appreciate the efforts and sacrifice of our military members and as such, provide several options for them to cancel when they receive orders. If they are deployed or relocated on base, they may cancel their agreement with no penalty. If they are discharged or moved... Read more

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  • Jul 24
  • Home Security
  • Contract Double Charge
  • 94

Vivint thanks this customer for their review and would love to take care of the issues that they have presented. Vivint takes complaints about sales representatives using misleading tactics very seriously and would like to take care of this situation. Unfortunately, with the given information, we are not able to locate this customers account. We request that the customer send us their phone... Read more

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