Vivint Complaints and Reviews

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
  • 159 issues resolved
  • 6 testimonials
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Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 355

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 183

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • Home Security System
  • 667

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

     

  • Oct 04
  • Home Security
  • Utah, United States
  • Service Termination
  • 26

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing that the account has been cancelled and they are under no further obligation to Vivint. If the customer has any further concerns or questions they can contact our customer care team at (800) 216-5232 and they will be able to assist. Read more

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  • Sep 25
  • Home Security
  • Billing Issue
  • 17

Vivint has reviewed the account and apologizes for any frustrations or inconveniences that were experienced. After reviewing the account, it looks like there was a payment that was attempted to process that did not go through. In these situations, our billing department will call out to the customers to let them know that there is something wrong with their account so that they have time to call... Read more

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  • Sep 24
  • Home Security
  • Home Security System
  • 7

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Vivint is a home security system, but is also a current leader in home automation. We offer various automated products, such as door locks, lamp modules cameras, and thermostats than can all be automated remotely, such as from a computer or a phone app. These devices can be set up by... Read more

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  • Sep 23
  • Home Security
  • Washington, District Of Columbia
  • System Arming Failure
  • 14

Vivint would like to thank this customer for taking the time to bring us their questions. After reviewing the account further, Vivint is unable to see any persisting issues from our end. We would be more than happy to review the account with the customer again if there are still persisting issues. In regards to the additional questions, Vivint does not monitor individual app systems and therefore... Read more

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  • Sep 18
  • Home Security
  • Corpus Christi, Texas
  • Security Cameras
  • 22

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing the customer is having problems with the cameras that are installed at the home. However the security system in the home is still functional. We have arranged a time for one of our field service professionals to visit the home and resolve the problems... Read more

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  • Sep 14
  • Home Security
  • Richmond, Virginia
  • Billing Department
  • 22

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that the problems the customer was experiencing with the billing of their account has been resolved. The customer was able to send in complete bank statements and we were able to verify the correct payments. If this customer experiences any further... Read more

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  • Sep 05
  • Home Security
  • Huntington Station, New York
  • Wireless Sensor
  • 22

Vivint would like to thank the customer for taking the time to bring this to our attention. Upon further review of the customer’s account we are showing that the customer has been sent the sensor and should receive it within 5-7 days. If the customer has still not received the sensor after that time they are encouraged to contact our customer care department and they will be able to further... Read more

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  • Sep 04
  • Utility
  • Fresno, California
  • Solar Panels
  • 51
1 of 4

Vivint is sorry that there was a miscommunication between you and the sales representative. Vivint Solar tries to save people between 20 and 40% on their electric bills. There might have been some confusion in this situation as the solar panel system is designed to produce 80% of the customer’s electrical usage. If there are any questions involving savings, we encourage our customers to... Read more

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  • Sep 03
  • Home Security
  • San Antonio, Texas
  • Alarm Security Service
  • 22

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that we have been more than willing to work with the customer to rectify the problems they have experienced with the cameras. Vivint has offered to replace the customers cameras with night vision cameras at no charge per the customer’s request. Vivint... Read more

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  • Aug 31
  • Home Security
  • Laurel, Montana
  • Security Alarm System
  • 49

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that the customer account has been cancelled as per there request and any money they have paid is in the process of being refunded back to them. Should the customer require further assistance they are encouraged to contact our customer loyalty... Read more

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