Vivint Complaints and Reviews

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
  • 137 issues resolved
  • 6 testimonials
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Testimonial

  • Jun 11, 2013
  • Home Security
  • 182

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • 138

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • 508

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

  • Jul 15
  • Home Security
  • Service Cancellation
  • 5

Vivint agradece a este cliente por su evaluación. Si algún cliente quiere terminar servicio, debe llamar a 800-216-5232 y puede hablar con alguien que hable español con la extensión 5021. Si necesita algo más, se puede hablar con el servicio al cliente llamando al mismo número. Read more

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  • Jul 15
  • Home Security
  • Billing
  • 7

Vivint thanks this customer for their review and the opportunity to work with them to resolve this situation. Since this customer filed this complaint, Vivint has refunded the funds that were withdrawn and made sure that the referral bonus that was promised was applied. If this customer would like us to review the overdraft charges, we request that they send in a bank statement showing the... Read more

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  • Jul 10
  • Home Security
  • Alarm Monitoring Service
  • 17

Vivint thanks this customer for submitting this review. At this time, this customer is eligible to cancel and simply need to contact our Customer Loyalty team at 800-216-5232 x5020 to do so. Read more

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  • Jul 10
  • Home Security
  • Hattiesburg, Mississippi
  • Home Security System And Monitoring Service
  • 21

Vivint thanks this customer for their review and appreciates the opportunity to respond. Vivint would like to reiterate that in the case that equipment malfunctions or does not perform in the manner intended, it is the customer’s responsibility to contact Vivint to either resolve the issue over the phone or chat and to work with Vivint to schedule a technician to come out to resolve the issue... Read more

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  • Jul 08
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 31

Vivint thanks this customer for their review and appreciates the opportunity to respond. According to our records, Vivint followed proper protocol on the night of the break-in. Vivint’s monitoring station notified the guard service in Ms. Smith’s neighborhood who then went to her home. The guard service determined that the event was a false alarm and therefore the authorities were not informed of... Read more

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  • Jul 08
  • Home Security
  • Philadelphia, Pennsylvania
  • Customer Service
  • 12

Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite them to contact us at 800-216-5232 or to chat in at vivint.com. Read more

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  • Jun 27
  • Home Security
  • Austin, Texas
  • Alarm Monitoring Security Systems
  • 1
  • 41

Vivint thanks this customer for their review and appreciates the opportunity to respond. In the event that any equipment malfunctions, we request that the customer contact us to make any repairs that are needed either over the phone or that they work with us to schedule a technician to come to their home to make the necessary repairs. We can be reached 24/7 at 800-216-5232 or via chat M-F 7am-8pm... Read more

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  • Jun 23
  • Home Security
  • Doylestown, Pennsylvania
  • Unauthorized Credit Card Use
  • 23

Vivint thanks this customer for bringing their concerns to our attention. Upon review of the account, Josh’s name has already been removed from the account and Lacy Hosier is listed as the primary account holder. Josh is listed as a contact for the account. If desired, we can send a credit check dispute letter to the correct agency in order to attempt to repair any hits that should not have been... Read more

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  • Jun 20
  • Home Security
  • Tifton, Georgia
  • Pannel
  • 23

Vivint thanks Jessica for bringing all of these issues to its attention. We wish to resolve them to the best of our abilities and ensure that you have a working service that you are satisfied with. When your equipment malfunctions or is otherwise inoperative, we request that you call us to inform us of the malfunction so that we can resolve the issues. If we are unable to resolve the issues over... Read more

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  • May 07
  • Home Security
  • Brandon, Florida
  • Deceptive Practices
  • 156

Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. Before Vivint installs a system in a potential customers home they are required to complete a survey over the phone where our Data Entry department goes over all of the information regarding the account and the agreed upon length of the agreement. Once the survey is completed... Read more

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