Testimonial

  • Dec 17, 2014
  • Internet
  • Cedar City, Utah
  • Positive Experience
  • 389

I have vivint wireless internet service. I got it when they first started hooking it up in our town. First month free and no installation charge. It was not consistent or reliable the first month so they gave me another month free. By the end of the month I was and still am getting up to 80mb download and up to 90mb upload. I always get a faster upload which is awesome compared to the maximum 5mb... Read more

Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 498

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 247

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

  • Apr 08
  • Internet
  • West Palm Beach, Florida
  • Internet Service
  • 8
  • REVIEW RATING 3/5

I've only been with Vivint for 1 week. An internet outage in my area (South Jordan, UT) is now going on 4 1/2 hrs. with no estimated time of when it will be fixed. Customer service is friendly but not AT ALL helpful. I've called on the hour every hour to find out when service will be restored. Each time I am asked for my account information; the agent takes several minutes to find it; then I... Read more

Was this review helpful? 0 0

  • Apr 06
  • Internet
  • El Paso, Texas
  • Internet Access
  • 4
  • REVIEW RATING 4/5

my internet has been slow now for about six days call the nine digit help line and all that happens is you wait for someone to get on the line have tried several times and nobody picks up in 5 or 10 or 15 minutes....so i will try again seriously thinking about going back to at&t at least they answer in a reasonable amount of time. tried to interact with them online and apparently vivint is... Read more

Was this review helpful? 0 0

  • Mar 31
  • Home Security
  • Lincoln, Nebraska
  • Security Service
  • 19
  • REVIEW RATING 5/5

IGNORED MY "NO SOLICITING" sign saying not selling anything. REALLY!! Here past 11 PM. TIRED AND IRRITABLE AND CANCELLED MY ADT over the phone. LIED-call centER-Omaha. In UTAH!!' NOT CLOSE. I told them and told them. CANCEL MY ACCOUNT. NO VERBAL CANCELATIONS BUT THEY CAN TRY TO GET ME TO VERBALLY AGREE TO STAY. cancel LETTER NOT REQUEST registered. It said signing cancels account immediately.... Read more

Was this review helpful? 1 0

  • Mar 25
  • Home Security
  • Los Angeles, California
  • Alarm Monitoring
  • 18
  • REVIEW RATING 4/5

Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all looks pretty in the package, but who cares when you are trying to protect your home and the product does not work. Today I had a... Read more

Was this review helpful? 0 0

  • Mar 14
  • Home Security
  • Riverview, Florida
  • Security System
  • 8
  • REVIEW RATING 4/5

Missed three bedrooms (they were not connected to the system, we found it ourselves), came back (after months) and made it even worse (system read windows incorrectly... without touching them, they were activating system). Same was with a defective garage sensor (wind or rain was activating it). Anyway, using system with bypassing half of the house does not make too much sense. They refused to... Read more

Was this review helpful? 0 0

  • Mar 06
  • Home Security
  • Tampa, Florida
  • Contract Termination
  • 2
  • 2
  • 83
  • REVIEW RATING 5/5

The salespeople for Vivint are really nice and friendly but don't be fooled. You only have 3 days to back out of your contract before you're stuck. When we signed up we asked what happens if you need to cancel. We were told that it's not a problem and we would just have to pay an early termination fee. Unfortunately we didn't ask what the fee was. We had to sell our house a year after... Read more

Was this review helpful? 4 0

  • Mar 06
  • Home Security
  • Danville, Virginia
  • Home Security System
  • 20
  • REVIEW RATING 4/5

I ordered service at my mom's address. Her landlord stressed that she could have the system if they did not drill any holes. I explained this to the sale agent and he told me they would not have to drill because Vivint uses adhesives. When they installed they drilled a big hole in my mom's wall. Vivint also did not take out the first 2 month's payment and on the third month they took out a big... Read more

Was this review helpful? 0 0

Vivint's reply to:

  • Feb 27
  • Home Security
  • Gillette, Wyoming
  • Alarm System
  • 51
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. In regards to the customers system being down for several months, Vivint requires that all... Read more

Was this review helpful? 1 1

Vivint's reply to:

  • Feb 25
  • Home Security
  • New London, Missouri
  • Monitoring System
  • 30
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. The customer was installed with Vivint on January 28th of 2011 with a 48 month agreement which... Read more

Was this review helpful? 0 1

Vivint's reply to:

  • Feb 23
  • Internet
  • El Paso, Texas
  • Internet Connection
  • 37
  • REVIEW RATING 4/5

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We were able to review the customer’s account in regards to the problems that they have been having. After further review of the customer’s account we are showing the following information. We are showing that the customer experienced a disruption in the wireless service, however the... Read more

Was this review helpful? 0 0

Had an experience with Vivint?

Write a review
Did not find what you were looking for?
 
×
You are reading about Vivint.
Filing a new complaint about
×