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  • Customers like
    • Price3
    • Quality2
    • Service2
  • Customers don't like
    • Customer service11
    • Cancellation policy7
    • Being lied to6

  • Jun 30
  • Home Security
  • Cupertino, California
  • Door To Door Sales
  • 35
  • REVIEW RATING 4/5

Vivint showed up at my door today. When told the guy I wasn't interest he swore at me and called me a little punk that would get his. He then made fun of my appearance and called me *** and that it was only a matter of time before my house got robbed. All while I was standing there holding my infant child in my arms. Companies with a product worth having don't have to go door to door to sell it.... Read more

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  • Jun 30
  • Home Security
  • Pueblo West, Colorado
  • Home Security System
  • 26
  • REVIEW RATING 4/5

My husband Richard and I pay for two home security systems, one at our house and another at my daughters. My daughters house was burglarized, the alarm system didn't work correctly, it just gave a beeping sound. Vivint said for the mistake we only had to pay $35.00 for each system. Vivint then called my daughter and put in a new system which we now pay $58.99, the new system is $9.00 more a... Read more

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  • Jun 24
  • Home Security
  • Lutz, Florida
  • Cancellation Policy
  • 98
  • REVIEW RATING 4/5

The sales reps and customer service are very politely mannered liars. Targeting the elderly. Approached with a limited time offer of free equipment, free installation, free month of service for advertising.There is an activation fee of $99 that was not discussed. $49.99 is actually and $57.75 for the basic package. The sales rep. quote was not the same amount quoted by the phone rep. We did not... Read more

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  • Jun 24
  • Accounting
  • Caliente, Nevada
  • Vivint Home Security
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

I submitted my pissed off issue to the wrong place. I think it went to the happy peoples replies. My name is Marty Robinson Please transfer it to the Pissed Off place thank you vivint.com I am trying to get the money they took out of my bank after I had signed a NOC and it was e-mailed by one of their service men at my home on my computer. They said they didn't have a copy so my cancellation... Read more

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  • From mobile
  • Vivint
  • Jun 22
  • by anonymous
  • #654532

They got my mom 80yrs and dad 93yrs today and I'm getting them tomorrow. My parents don't have much money and this rip-off company is not getting any of it Add comment

  • Jun 17
  • Internet
  • El Paso, Texas
  • Internet Service
  • 350
  • REVIEW RATING 5/5

I gave vivint a try and was with them from the beginning in El Paso. Needless to say I am now back with time warner. Their local technicians are good, and very friendly, but the majority of what can be done about technical issues is done by the people at the call center. I had to call them twice a month every month since October of 2014, and everything the first rep who answered had no idea... Read more

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  • Jun 17
  • Internet
  • Orem, Utah
  • Internet Service
  • 109
  • REVIEW RATING 4/5

Signed up for wireless on May 6, 2015. On May 27, 2015, lost Internet connectivity at home. Wife called customer service, did troubleshooting over the phone, she was told that the soonest a tech could come to my house was on June 3, 2015. One week with no service. Tech finally came out on June 3, 2015 as scheduled. Problem was fixed. June 16, 2015 Internet down again. Spoke with tech at 5... Read more

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  • Jun 13
  • Home Security
  • Nicholasville, Kentucky
  • Sales Call
  • 133
  • REVIEW RATING 5/5

I have had concerns with Vivint ever since the end of the initial sales call. My wife and I had just moved into our new home and were casually shopping for the possibility of a security system. The Vivint salesperson came to our door, and we welcomed him in, being unfamiliar with what security services the company provided. He started with an overview of the company's technical hardware, though... Read more

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  • Jun 12
  • Home Security
  • Newport News, Virginia
  • Home Security System
  • 123
  • REVIEW RATING 4/5

My brother who is 82 years old had Vivint installed at his home. He was never told that he could never under any circumstances cancel the contract. Because of physical limitations he has had to sell his home and move to a retirement facility and you people say he has to honor the contract. That is robbery in my estimation. This man could not physically stay in his home. He is very upset and... Read more

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  • Jun 11
  • Home Security
  • Kingwood, Texas
  • Home Security System
  • 112
  • REVIEW RATING 5/5

On August 26, 2013, we signed up to receive service from Vivint, Inc. We opted for the upgraded package that included, smoke detectors, automatic door locks, pan and tilt video camera. Sounded like all the bells and whistles. We were told that if we needed to cancel the contract after 30 days, there would be a $150 cancellation fee. Sounded okay. We have had nothing but problems and... Read more

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