Vivint Complaints and Reviews

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
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Testimonial

  • Jun 11, 2013
  • Home Security
  • 194

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • 141

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • 519

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

More Less

  • Jul 24
  • Home Security
  • Contract Double Charge
  • 22

Long and short of it. I had an aggressive Vivint salesman show up at my door in May 2013, and he offered me a contract of 60 months for security alarm services. He said Vivint was interested in my property, since I owned a corner lot, and Vivint wanted to gain a presence in the area. I talked to the salesman and he drew up a contract. I saw in the contract in small print that you cannot cancel... Read more

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  • Jul 22
  • Home Security
  • The Woodlands, Texas
  • Contract Termination
  • 25

Vivint thanks this customer for their review and appreciates the opportunity to respond. We apologize for any inconvenience that has been encountered in this situation. When a customer sells their home or moves, they are not automatically absolved of the responsibility of the agreement that was signed and customers have several options. They may either 1. Move the system to their new home, 2.... Read more

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  • Jul 21
  • Home Security
  • Service Cancellation
  • 24

Vivint thanks this customer for their review and we hope that we can get all issues resolved. In the complaint the customer claims that the sales representative said that he would cross off the 42 month requirement thereby allowing the customer to cancel when they wish. According to our records, the agreement still has the 42 month requirement printed and it is not crossed off. Furthermore, prior... Read more

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  • Jul 18
  • Home Security
  • Cancelled Service
  • 20

Vivint thanks this customer for their review and hopes that we can get everything taken care of. According to our records, this customer’s account is cancelled and billing has been ceased. In order to refund all of the requested funds, we are still awaiting receipt of the requested bank statements. Once we have those, we will be able to refund any money due from the cancellation of this... Read more

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  • Jul 15
  • Home Security
  • Service Cancellation
  • 11

Vivint agradece a este cliente por su evaluación. Si algún cliente quiere terminar servicio, debe llamar a 800-216-5232 y puede hablar con alguien que hable español con la extensión 5021. Si necesita algo más, se puede hablar con el servicio al cliente llamando al mismo número. Read more

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  • Jul 15
  • Home Security
  • Billing
  • 27

Vivint thanks this customer for their review and the opportunity to work with them to resolve this situation. Since this customer filed this complaint, Vivint has refunded the funds that were withdrawn and made sure that the referral bonus that was promised was applied. If this customer would like us to review the overdraft charges, we request that they send in a bank statement showing the... Read more

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  • Jul 10
  • Home Security
  • Alarm Monitoring Service
  • 28

Vivint thanks this customer for submitting this review. At this time, this customer is eligible to cancel and simply need to contact our Customer Loyalty team at 800-216-5232 x5020 to do so. Read more

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  • Jul 10
  • Home Security
  • Hattiesburg, Mississippi
  • Home Security System And Monitoring Service
  • 33

Vivint thanks this customer for their review and appreciates the opportunity to respond. Vivint would like to reiterate that in the case that equipment malfunctions or does not perform in the manner intended, it is the customer’s responsibility to contact Vivint to either resolve the issue over the phone or chat and to work with Vivint to schedule a technician to come out to resolve the issue... Read more

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  • Jul 08
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 51

Vivint thanks this customer for their review and appreciates the opportunity to respond. According to our records, Vivint followed proper protocol on the night of the break-in. Vivint’s monitoring station notified the guard service in Ms. Smith’s neighborhood who then went to her home. The guard service determined that the event was a false alarm and therefore the authorities were not informed of... Read more

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  • Jul 08
  • Home Security
  • Philadelphia, Pennsylvania
  • Customer Service
  • 14

Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite them to contact us at 800-216-5232 or to chat in at vivint.com. Read more

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