Vivint Complaints and Reviews

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Vivint
Main address: 4931 North 300 West 84604 Provo UT
800-216-5232, 888-567-2527, , http://www.vivint.com/support/technical/contact
  • 153 issues resolved
  • 6 testimonials
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Testimonial

  • Jun 11, 2013
  • Home Security
  • Home Security System
  • 307

OMG how I love my Vivint. Twice I have had other companies knock on my door to sell their products; each time I say "unless your with Vivint, I don't want it." I love the feeling of security, your response time, that I can get a real person anytime I call day or night and your always willing attitude. I have had Vivint for over two years and wouldn't change a thing. Bridgette G., Upper... Read more

Testimonial

  • May 19, 2013
  • Home Security
  • Home Security System
  • 172

I love my system! It is so easy to operate, and it's wonderful to be able to operate from virtually anywhere! Also, since it is wireless, they didn't need to drill a lot of holes, run and hide a bunch of lines, and there is nothing for the bad guys to cut like in the movies! Seriously, though, I feel so much better knowing what is going on in my home when I am not there. It is also... Read more

Testimonial

  • May 11, 2013
  • Home Security
  • Home Security System
  • 644

"I have had an alarm system since the late 1980s. I have seen many companies come and go, and seen monitoring prices continue to rise with very little benefit other than some unconfirmed belief that if someone tried to break into my house, or if it caught fire, there would be a quick response from the police and the fire department. Then I got Vivint, and all that changed. Now I have complete,... Read more

     

  • Sep 05
  • Home Security
  • Huntington Station, New York
  • Wireless Sensor
  • 11

Vivint would like to thank the customer for taking the time to bring this to our attention. Upon further review of the customer’s account we are showing that the customer has been sent the sensor and should receive it within 5-7 days. If the customer has still not received the sensor after that time they are encouraged to contact our customer care department and they will be able to further... Read more

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  • Sep 04
  • Utility
  • Fresno, California
  • Solar Panels
  • 16
1 of 4

Vivint is sorry that there was a miscommunication between you and the sales representative. Vivint Solar tries to save people between 20 and 40% on their electric bills. There might have been some confusion in this situation as the solar panel system is designed to produce 80% of the customer’s electrical usage. If there are any questions involving savings, we encourage our customers to... Read more

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  • Sep 03
  • Home Security
  • San Antonio, Texas
  • Alarm Security Service
  • 10

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that we have been more than willing to work with the customer to rectify the problems they have experienced with the cameras. Vivint has offered to replace the customers cameras with night vision cameras at no charge per the customer’s request. Vivint... Read more

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  • Aug 31
  • Home Security
  • Laurel, Montana
  • Security Alarm System
  • 24

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that the customer account has been cancelled as per there request and any money they have paid is in the process of being refunded back to them. Should the customer require further assistance they are encouraged to contact our customer loyalty... Read more

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  • Aug 28
  • Home Security
  • Customer Service
  • 12

Vivint tells you one thing and does another. I called vivint to change the date my automatic bill payment comes out of my account. I was told it would be the 28th of each month and nothing more. Well I was told today that it's the 25th and they can't process after that date of the month. Oh and the forgot to tell me that I had an additional amount to pay because if this. I was never told this... Read more

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  • Aug 17
  • Home Security
  • Racine, Wisconsin
  • Bad Customer Service
  • 51

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we found that the following the customer’s account has been cancelled as was there request. In the event that a customer needs a field service professional to come out to the home Vivint works hard to find a time that works for the customer. In some cases there is... Read more

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  • Aug 12
  • Home Security
  • Bossier City, Louisiana
  • Unprovided Technical Support
  • 103

Vivint thanks this customer for their review and for reaching out for help in this situation. Vivint apologizes for any inconvenience that may have been encountered. According to our records, the customer has an appointment scheduled for 8/16/14 between 5:00pm and 7:00pm. Vivint will be installing a system at the customer’s new home and will not be picking up the old system first. If the customer... Read more

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  • Aug 12
  • Internet
  • Wireless Internet
  • 66

I signed up for their 50 Mb wireless internet. At first all I could get was speeds around 15-20 Mb. They had a couple different technicians come out at which point they replaced the radio and said the first one wasn't aligned properly. Since then I've been able to get about 30-35 Mb - a far cry from the 50 promised. I've had another technician come out and take a look and it seems that no one has... Read more

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  • Aug 11
  • Home Security
  • Birmingham, Alabama
  • Security System
  • 23

Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we found that the following action has been taken: Our online backend team has been requested to merge the customer’s two online accounts into one, allowing her to access both her home and apartment. Due to the nature of the request, it may take a few days to complete... Read more

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  • Aug 08
  • Home Security
  • Rocky Mountain House, Alberta
  • Home Security Installation
  • 19

Vivint thanks this customer for their review. With the provided information, we are not able to locate an account for this customer. If they would provide us with their account number, phone number on the account, or the address where the previous system was located, we will be able to locate their account and resolve the issues that they have. Read more

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