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  • Customers like
    • Price5
    • Service4
    • Speed when it worked3
  • Customers don't like
    • Customer service13
    • Cancellation policy7
    • Being lied to6

  • 21 hours ago
  • Home Security
  • Draper, Utah
  • Internet Service
  • 7

Vivint came to my door promising higher speed for less money. What they delivered was a much different story. They signed me up for a 2 year contract that could be cancel in the first 30 days. It worked great for the first 5 weeks. They it was go off and on several time in an hour. a few days after that it started to go down for several minutes at a time. Finally it went down for hours. They sent... Read more

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  • 1 day ago
  • Home Security
  • Libuse, Louisiana
  • 6
  • REVIEW RATING 4/5

On August 13 I signed up for Vivent. I was injured later that day and was going to be out of work for several weeks so I called on 08/14/15 at 8 am to cancel the service. It was never installed in my home but the money was withdrawn from my account. The man that canceled my account said that it would be 7-10 business days for my refund. On day business day 9 I called and the young lady told me it... Read more

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  • 1 day ago
  • Home Security
  • Pocatello, Idaho
  • Customer Service
  • 9
  • REVIEW RATING 4/5

I've signed up for cancellation of service. Please cancel at once. I'm no longer need this service at my home on Roosevelt, in Pocatello. Cancel at once, thank you. This has become quite a joke, BUT NOT FUNNY AT ALL. Please terminate this service. We no longer want it and we are going to uninstall the hole device and a equipment that going with this problem of not want we need any more. Please... Read more

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  • Aug 30
  • Home Security
  • Vacaville, California
  • Solar
  • 15
  • REVIEW RATING 4/5

So our sales guy said all the right things to hook us. "You will save money" "Your panels will produce all your power" "You will only pay what you use in natural gas to PG&E" Then the TRUE-UP bill came from PG&E. Once I did some searching on the contract, I found that any power that we use above the produced will come from basically PG&E at their cost. Our salesman (Tim) did not cover... Read more

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  • Aug 30
  • Home Security
  • Home Alarm System
  • 63
  • REVIEW RATING 5/5
Vivint - Bad service and worse install
1 of 2

I am having a BIG issue with Vivint and at this point will NOT recommend anyone use them, I had it install on Aug 9th and I said yes to their sales rep and that same night it was installed, We had a few small issues the next day but the sales rep took care of them (Our door bell camera still picks up motion when no one is there). They only give you a 3 day trial period which is very short time to... Read more

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  • From mobile
  • Vivint
  • Aug 28
  • by anonymous
  • #690876

Vivint salesman wouldn't leave my house. I left my house and he came back while my mom was there and had install equipment in my house telling her I said it was okay now they trying to get $3000 from me for a service I didn't agree too. Add comment

  • Aug 28
  • Home Security
  • Medicine Hat, Alberta
  • Home Security Monitering
  • 29
  • REVIEW RATING 3/5

a giving guy knocked on my door while I was sleeping. I work nights so I have a large NO SOLICITING sign on my door. guy knocks and knock then rings doorbell again and again. when I finally got up I told no no thanks, he would not leave, I pointed to my sign and he simply said "yeah ok" and went on with his sales pitch. when I tried to close the door he raised his voice to me asking why I... Read more

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  • Aug 27
  • Home Security
  • Salt Lake City, Utah
  • Vivint Wireless
  • 31
  • REVIEW RATING 4/5

I switched from a wired connection to using Vivint Wireless a month ago. The very first day it was on there was an outage. They only give you three days to cancel your two year contact so I asked the installer if this happened often. They replied it happened occasionally, maybe twice a year. Well I've only been using them for a little over a month now, and it has been offline about 4 times! ... Read more

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  • From mobile
  • Vivint
  • Aug 23
  • by anonymous
  • #687771

You cannot get out of a contract. They keep extending it before time! Add comment

  • From mobile
  • Vivint
  • Aug 22
  • by anonymous
  • #687594

Alarm System is not working as if 8/20/15. They cant get a techican out to fix it until Sept 8th. That is ricidilious.I spoke to someone in sales ,they could install and upgrade 8/22/15. Customer service is lousy. Add comment

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